3 Replies Latest reply: Nov 19, 2013 7:04 AM by jeremy_v
Jnlbauer Level 1 (0 points)

When we try to open camera or use FaceTime, the screen is black and the iPad will freeze up and exit out of the app. If we try to mirror, the tv screen will go black but will not mirror. It all worked fine before we updated to the new iOS. We have tried updating the apple tv software as well as the iPad apps.


iPad 2, iOS 7.0.2
  • jeremy_v Community Specialists

    Hi Jnlbauer,

     

    Thanks for visiting Apple Support Communities.

     

    If you're seeing unexpected behavior with FaceTime and AirPlay, first make sure your iPad is up to date (iOS 7.0.4 was recently released.)

    Update your device wirelessly (available in iOS 5 and later)

    1. Ensure your device is connected to a power source. To avoid potential data costs connect your device to a Wi-Fi network.

    2. Go to Settings > General > Software Update. iOS will automatically check for available updates. Available updates download automatically if your device is connected to Wi-Fi and a power source.

    3. If an update is available* you can tap Download to download the update.

    4. After the download has completed tap Install to update your iOS.

    See this article for more details about updating your iPad:

     

    iOS: How to update your iPhone, iPad, or iPod touch

    http://support.apple.com/kb/HT4623

     

    If the issues persist after updating, see these articles for more troubleshooting tips:

     

    iOS: Troubleshooting FaceTime

    http://support.apple.com/kb/ts3367

     

    iOS: Troubleshooting AirPlay and AirPlay Mirroring

    http://support.apple.com/kb/ts4215

     

    Best Regards,

     

    Jeremy

  • Jnlbauer Level 1 (0 points)

    When I checked what iOS it was running on it looked like it was up to date but I noticed the "Install" button below the update and tapped it.  Voila! Everything is working normally now.  Thanks for your help!

  • jeremy_v Community Specialists

    Hi Jnlbauer,

     

    You're very welcome. I'm happy to help!

     

    Cheers,

     

    Jeremy