Saving results of HP scan fails on OS X Mavericks

blu_ice,

Try another user account and see if the problem persists.

No problems here with either my C4280 or C4680 AIOs in any of four OSs.

That, HP Photosmart C4200 series->Scanner, or Image Capture. All three do the job.

I'm having almost the exact scanning problem with my HP Photosmart C6180. All app files are updated, but when I scan to my IMac... the HP Scan app displays the scanned image correctly...

But when I try to save it to my IMac... it creates a file that is a black, patterend screen. I have saved the text page as an rtf to open in Word, a PDF, and in various scan profiles... B&W, Color, Grayscale. The same problem occures on all... if I try to open the saved file, there's nothing usable.

It seems like it's not a scanning issue... that works great under HP Scan. It's a saving issue. What's depicted on the HP Scan window screen... is saved as garbage.

Any new ideas?

JohnMukc sends...

Same problem. IMAC OSX10.9, HP Photosmart 3180.

It looks like it scans.

It saves garbage.

I can't get HP Scan to work. From my investigations, HP failed to update /Library/Image Capture/Support/Hewlett-Packard/Frameworks/HPScanProfiles.framework/Versions/A/ HPScanProfiles to point to /Library/Printers/hp/Frameworks/HPDeviceModel.framework/Versions/4.0/HPDeviceMo del places, vice /HPDeviceModel.framework/Versions/3.0. I can launch HP Scan, but an error comes up, which basically says reinstall the HP software, not the HP Printer Drivers update. I'm still working on that step.

Using the HP Photosmart C4600 Series app, the Printers & Scanners prefPane, or Image Capture, I can get the scanner to work and it saves without any issues.

I am having the same problem... scan looks fine but the saved image or printed pdf is all black. I called HP and they referred me back to Apple. The error says something about Read Only ... and permissions ....

I have an all in one HP C309.

In a pinch I scanned to a USB and then converted the jpg to a pdf... it works but is very time consuming....

I want my scanner back!! I haven't had a chance to call for service but I hope to find a solution on here....

I have this problem too. I am using an HP 6200 AIO scanner with OS X 10.9 and the most recent Apple HP drivers. My version of the problem is pretty much as described by JohnMukc. Scanning works fine using Preview. However, in my case of eight scans, six save and seem fine, two were good scans but sometime, perhaps when I tried to save them, became black. This seems to show the problem is in saving, not scanning, and is internmmittent.

I see that HP has acknowledged a problem and is working on a fix, due perhqps by the end of November. Now we sit and wait.

Same Problem on my MacBookAir and those of my son. It is not a Scan problem - but saving problem.

I tried to reinstall the HP Software, but cannot find the complete Software Package. Only reinstall of driver worked, but then i do not have the HP Scan Software.

Update:

Reinstalling the original HP software and HP Printer Update 2.14, not 2.16.1, got HP Scan working. However, the OCR software, save to text, fails, since it's a PPC app. I've installed tesseract-ocrand use it to convert images to text.

Thank you for your reply, i installed the HP Software (Version 2.10.3) but couldn't find Update 2.14. Update only supported 2.16.1. Where can i find the Version 2.14?

Well, stupidly, Apple's removed 2.14 from their download page, leaving you and others adrift. I keep copies of most DLs just for these times when they ship out broken stuff. Sorry, but you're out of luck fixing this on your own.

I just can't believe that this is still ongoing. Will consider it before purchasing another HP product.