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How can I Solve unknown error occurred (12) ?

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I try to restore my iPhone5 via itunes 11.1.3 (8) but it stuckd and shown thhe pop up "The iPhone "iPhone" could not be restore. An unknown error occured (12)

iPhone 5, iOS 7.0.3

Posted on Nov 13, 2013 1:47 PM

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6 replies

Nov 15, 2013 7:59 AM in response to piyachattt

Hi piyachattt,


Thanks for visiting Apple Support Communities.


If you receive an error when restoring your iPhone, try the method described in this article:


iOS: Unable to update or restore

http://support.apple.com/kb/ht1808


Since this method will erase your phone, be sure to back up your data first:


iOS: How to back up and restore your content

http://support.apple.com/kb/HT1766


Best,


Jeremy

How can I Solve unknown error occurred (12) ?

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