7 Replies Latest reply: Jun 25, 2014 1:11 PM by mikyde
aussiebilly Level 1 Level 1 (0 points)

My computer restarts automatically and boots up to a white screen saying "Your Computer Restarted because of a problem". Is there anyone that can look at a diagnostic report and let me know what the issue is? Thank you guys.

 

2010 MBP 15" 2.8 GHz Intel Core i7 8GB

ios 10.9


MacBook Pro (15-inch Mid 2010), OS X Mavericks (10.9)
  • Linc Davis Level 10 Level 10 (155,585 points)

    If you have more than one user account, you must be logged in as an administrator to carry out these instructions.

      

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

       

    Select the most recent panic log under the heading System Diagnostic Reports on the left. If you don't see that heading, select  

     

    View ▹ Show Log List

    from the menu bar. Post the entire contents of the panic report — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post shutdownStall, spin, or hang reports.

  • aussiebilly Level 1 Level 1 (0 points)

    Thank you for the quick reply! There are different types of reports here- which one are you looking for? The powerstats reports are about 2MB each and are very long.

     

    Screen Shot 2013-11-14 at 4.48.00 PM.png

  • Linc Davis Level 10 Level 10 (155,585 points)

    The latest panic report. Name ends in "panic."

  • aussiebilly Level 1 Level 1 (0 points)

    Got it, sorry about that:

     

    Thu Nov 14 14:12:26 2013

    panic(cpu 2 caller 0xffffff7f851fcfac): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80fb45d000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Apple MuxControl/kext/GPUPanic.cpp:127

    Backtrace (CPU 2), Frame : Return Address

    0xffffff80eb632d50 : 0xffffff8002e22f69

    0xffffff80eb632dd0 : 0xffffff7f851fcfac

    0xffffff80eb632ea0 : 0xffffff7f83a5653d

    0xffffff80eb632f60 : 0xffffff7f83b22d9e

    0xffffff80eb632fa0 : 0xffffff7f83b22dfc

    0xffffff80eb633010 : 0xffffff7f83da75be

    0xffffff80eb633140 : 0xffffff7f83b46d41

    0xffffff80eb633160 : 0xffffff7f83a5d08d

    0xffffff80eb633210 : 0xffffff7f83a5abae

    0xffffff80eb633410 : 0xffffff7f83a5c4d7

    0xffffff80eb6334e0 : 0xffffff7f848a1ffd

    0xffffff80eb633660 : 0xffffff7f848a1a03

    0xffffff80eb633670 : 0xffffff7f84866cd0

    0xffffff80eb633680 : 0xffffff7f84866d45

    0xffffff80eb633690 : 0xffffff7f84848b11

    0xffffff80eb6336d0 : 0xffffff7f8484b085

    0xffffff80eb633700 : 0xffffff7f8489bb50

    0xffffff80eb633780 : 0xffffff7f84883cc0

    0xffffff80eb6337e0 : 0xffffff7f848845ba

    0xffffff80eb633830 : 0xffffff7f84884aa0

    0xffffff80eb6338a0 : 0xffffff7f848851a8

    0xffffff80eb6338e0 : 0xffffff7f848521ca

    0xffffff80eb633a60 : 0xffffff7f84881b20

    0xffffff80eb633b20 : 0xffffff7f84850cb9

    0xffffff80eb633b70 : 0xffffff80032cc226

    0xffffff80eb633b90 : 0xffffff80032cd821

    0xffffff80eb633bf0 : 0xffffff80032cb28f

    0xffffff80eb633d40 : 0xffffff8002eb6008

    0xffffff80eb633e50 : 0xffffff8002e26bb1

    0xffffff80eb633e80 : 0xffffff8002e139b5

    0xffffff80eb633ef0 : 0xffffff8002e1e003

    0xffffff80eb633f70 : 0xffffff8002ec921d

    0xffffff80eb633fb0 : 0xffffff8002ef3e26

          Kernel Extensions in backtrace:

             com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f83a05000->0xffffff7f83c74fff

                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f834ba000

                dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f839f5000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f839b2000

             com.apple.nvidia.classic.NVDANV50HalTesla(8.1.8)[3666E0FC-87C7-3329-BD8C-2F1ADE D100A4]@0xffffff7f83c7f000->0xffffff7f83f2bfff

                dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f83a05000

                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f834ba000

             com.apple.driver.AppleMuxControl(3.4.12)[A4934A66-0E30-36E9-984A-650481102449]@ 0xffffff7f851ef000->0xffffff7f85201fff

                dependency: com.apple.driver.AppleGraphicsControl(3.4.12)[661E3C87-5B97-3272-88FF-B9BA9B6E2 4ED]@0xffffff7f851e7000

                dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f83784000

                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f834ba000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f839b2000

                dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f851ea000

             com.apple.GeForceTesla(8.1.8)[67BAF872-A238-3787-AB74-22297A51FE8F]@0xffffff7f8 483f000->0xffffff7f84909fff

                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f834ba000

                dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f839f5000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f839b2000

                dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f83a05000

     

     

    BSD process name corresponding to current thread: WindowServer

     

     

    Mac OS version:

    13A603

     

     

    Kernel version:

    Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

    Kernel UUID:

    Kernel slide:     0x0000000002c00000

    Kernel text base: 0xffffff8002e00000

    System model name: MacBookPro6,2 (Mac-F22586C8)

     

     

    System uptime in nanoseconds: 212913096007193

    last loaded kext at 166579693145567: com.apple.driver.AppleUSBCDC          4.2.1b2 (addr 0xffffff7f8537e000, size 20480)

    last unloaded kext at 166723503759572: com.apple.driver.AppleUSBCDC          4.2.1b2 (addr 0xffffff7f8537e000, size 16384)

    loaded kexts:

    com.waves.driver.soundgrid          2.0.0

    tc.tctechnologies.driver.PaeFireStudio          3.5.6 11675

    com.apple.filesystems.smbfs          2.0.0

    com.apple.filesystems.udf          2.5

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.driver.AudioAUUC          1.60

    com.apple.driver.AGPM          100.14.11

    com.apple.filesystems.autofs          3.0

    com.apple.driver.AppleMikeyHIDDriver          124

    com.apple.driver.AppleMikeyDriver          2.5.2fc2

    com.apple.driver.AppleHDA          2.5.2fc2

    com.apple.driver.AppleLPC          1.7.0

    com.apple.GeForceTesla          8.1.8

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6

    com.apple.driver.AppleSMCLMU          2.0.4d1

    com.apple.driver.AppleUpstreamUserClient          3.5.13

    com.apple.driver.AppleMCCSControl          1.1.12

    com.apple.driver.AppleIntelHDGraphics          8.1.8

    com.apple.driver.AppleIntelHDGraphicsFB          8.1.8

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.iokit.IOBluetoothSerialManager          4.2.0f6

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.AppleHWAccess          1

    com.apple.driver.AppleMuxControl          3.4.12

    com.apple.driver.AppleSMCPDRC          1.0.0

    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

    com.apple.driver.SMCMotionSensor          3.0.4d1

    com.apple.driver.AppleUSBTCButtons          240.2

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          35

    com.apple.driver.AppleUSBCardReader          3.3.5

    com.apple.driver.AppleIRController          325.7

    com.apple.driver.AppleUSBTCKeyboard          240.2

    com.apple.iokit.SCSITaskUserClient          3.6.0

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.4.0

    com.apple.driver.AppleUSBHub          650.4.4

    com.apple.driver.AppleFWOHCI          4.9.9

    com.apple.driver.AirPort.Brcm4331          700.20.22

    com.apple.driver.AppleAHCIPort          2.9.5

    com.apple.iokit.AppleBCM5701Ethernet          3.6.9b9

    com.apple.driver.AppleUSBEHCI          650.4.1

    com.apple.driver.AppleSmartBatteryManager          161.0.0

    com.apple.driver.AppleACPIButtons          2.0

    com.apple.driver.AppleRTC          2.0

    com.apple.driver.AppleHPET          1.8

    com.apple.driver.AppleSMBIOS          2.0

    com.apple.driver.AppleACPIEC          2.0

    com.apple.driver.AppleAPIC          1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0

    com.apple.nke.applicationfirewall          153

    com.apple.security.quarantine          3

    com.apple.driver.AppleIntelCPUPowerManagement          216.0.0

    com.apple.AppleGraphicsDeviceControl          3.4.12

    com.apple.kext.triggers          1.0

    com.apple.driver.DspFuncLib          2.5.2fc2

    com.apple.vecLib.kext          1.0.0

    com.apple.iokit.IOFireWireIP          2.2.5

    com.apple.driver.AppleSMBusPCI          1.0.12d1

    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6

    com.apple.driver.AppleSMBusController          1.0.11d1

    com.apple.iokit.IOAudioFamily          1.9.4fc11

    com.apple.kext.OSvKernDSPLib          1.14

    com.apple.iokit.IOSurface          91

    com.apple.iokit.IOSerialFamily          10.0.7

    com.apple.iokit.IOBluetoothFamily          4.2.0f6

    com.apple.driver.AppleBacklightExpert          1.0.4

    com.apple.driver.AppleGraphicsControl          3.4.12

    com.apple.nvidia.classic

  • Linc Davis Level 10 Level 10 (155,585 points)

    You have the MacBookPro6,2, the Edsel of Macs. It may be covered by this program:

    MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers may not detect the fault. There is a specific test for this issue.

    Print the first page of the panic report, and the support page linked above, and bring them with you.

    Note that the replacement program only applies within three years of purchase. If you wait beyond that date, Apple may refuse the service. In that case, you'll be quoted a price of about $300 (in the U.S.) for a depot repair. The model was discontinued in February 2011, so the replacement program will be ending quite soon.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

     

     

    Sometimes the replacement part is also defective, so be prepared for that possibility.
       
    If it's too late for your unit to be repaired under the program, and you don't want to pay for a new logic board, you may be able to stop the panics by disabling automatic graphics switching.
       
    *An SSD doesn't need to be zeroed.
  • aussiebilly Level 1 Level 1 (0 points)

    Awesome, this is a huge help. Thank you very much.

  • mikyde Level 1 Level 1 (0 points)

    Hey good day!

     

    My computer crashed this morning while surfing the net. Can you help? Much appreciated.

     

    Wed Jun 25 08:59:10 2014

    panic(cpu 2 caller 0xffffff800ccb8945): Kernel trap at 0xffffff800cfe97b6, type 13=general protection, registers:

    CR0: 0x0000000080010033, CR2: 0x000000010783f7d2, CR3: 0x00000000221f6017, CR4: 0x00000000001606e0

    RAX: 0xffffff800d2ecfb4, RBX: 0xffffff801f7331a0, RCX: 0x0000000000000006, RDX: 0xffffff801f669e38

    RSP: 0xffffff80fce9bf60, RBP: 0xffffff80fce9bfb0, RSI: 0xffffff801ed99094, RDI: 0xffffff801f7331a0

    R8:  0x0000000000000000, R9:  0x0000000000000000, R10: 0x0000000000000000, R11: 0x0000000000000206

    R12: 0xffffff801ed99094, R13: 0xffffff800d260e28, R14: 0xffffff801f669df0, R15: 0xffffff801ed99090

    RFL: 0x0000000000010246, RIP: 0xffffff800cfe97b6, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0x000000010783f7d2, Error code: 0x0000000000000000, Fault CPU: 0x2

     

     

    Backtrace (CPU 2), Frame : Return Address

    0xffffff80fce9bc00 : 0xffffff800cc1d636

    0xffffff80fce9bc70 : 0xffffff800ccb8945

    0xffffff80fce9be40 : 0xffffff800cccebfd

    0xffffff80fce9be60 : 0xffffff800cfe97b6

    0xffffff80fce9bfb0 : 0xffffff800cccf453

     

     

    BSD process name corresponding to current thread: fseventsd

     

     

    Mac OS version:

    12F45

     

     

    Kernel version:

    Darwin Kernel Version 12.5.0: Sun Sep 29 13:33:47 PDT 2013; root:xnu-2050.48.12~1/RELEASE_X86_64

    Kernel UUID: EA38B02E-2B88-309F-BA68-1DE29F605DD8

    Kernel slide:     0x000000000ca00000

    Kernel text base: 0xffffff800cc00000

    System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

     

     

    System uptime in nanoseconds: 19063949069

    last loaded kext at 1518935293: com.apple.driver.AppleUSBTCButtons 237.1 (addr 0xffffff7f8e1d3000, size 20480)

    loaded kexts:

    com.apple.driver.AppleUSBTCButtons 237.1

    com.apple.driver.AppleIRController 320.15

    com.apple.driver.AppleUSBTCKeyEventDriver 237.1

    com.apple.driver.AppleUSBTCKeyboard 237.1

    com.apple.driver.AppleFileSystemDriver 3.0.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

    com.apple.BootCache 34

    com.apple.iokit.SCSITaskUserClient 3.5.6

    com.apple.driver.XsanFilter 404

    com.apple.iokit.IOAHCIBlockStorage 2.3.5

    com.apple.driver.AirPort.Brcm4331 615.20.17

    com.apple.driver.AppleSDXC 1.4.3

    com.apple.driver.AppleAHCIPort 2.6.6

    com.apple.driver.AppleUSBHub 635.4.0

    com.apple.driver.AppleFWOHCI 4.9.9

    com.apple.iokit.AppleBCM5701Ethernet 3.6.2b4

    com.apple.driver.AppleUSBEHCI 621.4.6

    com.apple.driver.AppleUSBXHCI 635.4.0

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleACPIButtons 1.8

    com.apple.driver.AppleRTC 1.5

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 1.9

    com.apple.driver.AppleACPIEC 1.8

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 214.0.0

    com.apple.nke.applicationfirewall 4.0.39

    com.apple.security.quarantine 2.1

    com.apple.driver.AppleIntelCPUPowerManagement 214.0.0

    com.apple.driver.AppleThunderboltDPInAdapter 2.5.0

    com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0

    com.apple.driver.AppleThunderboltPCIDownAdapter 1.3.2

    com.apple.driver.AppleUSBMultitouch 237.3

    com.apple.iokit.IOUSBHIDDriver 623.4.0

    com.apple.driver.AppleUSBMergeNub 621.4.6

    com.apple.driver.AppleUSBComposite 621.4.0

    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.6

    com.apple.iokit.IOBDStorageFamily 1.7

    com.apple.iokit.IODVDStorageFamily 1.7.1

    com.apple.iokit.IOCDStorageFamily 1.7.1

    com.apple.iokit.IOAHCISerialATAPI 2.5.5

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.6

    com.apple.driver.AppleThunderboltNHI 1.9.2

    com.apple.iokit.IOThunderboltFamily 2.7.7

    com.apple.iokit.IO80211Family 530.5

    com.apple.iokit.IOAHCIFamily 2.5.1

    com.apple.iokit.IOFireWireFamily 4.5.5

    com.apple.iokit.IOUSBUserClient 630.4.4

    com.apple.iokit.IOEthernetAVBController 1.0.2b1

    com.apple.iokit.IONetworkingFamily 3.0

    com.apple.iokit.IOUSBFamily 635.4.0

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 1.8.1

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 220.3

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.security.TMSafetyNet 7

    com.apple.driver.DiskImages 345

    com.apple.iokit.IOStorageFamily 1.8

    com.apple.driver.AppleKeyStore 28.21

    com.apple.driver.AppleACPIPlatform 1.8

    com.apple.iokit.IOPCIFamily 2.8

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.corecrypto 1.0