HT201371: Use Touch ID on iPhone and iPad

Learn about Use Touch ID on iPhone and iPad
Hassan El Ghoul

Q: I have to rub off (clean) the home button everytime I use my  iPhone 5s touch ID to work. Is that normal?

I have to rub off (clean) the home button everytime I use my  iPhone 5s touch ID to work. Is that normal?

Posted on Nov 13, 2013 10:38 PM

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Q: I have to rub off (clean) the home button everytime I use my  iPhone 5s touch ID to work. Is that normal?

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  • by nbar,

    nbar nbar Nov 13, 2013 10:49 PM in response to Hassan El Ghoul
    Level 5 (6,980 points)
    Nov 13, 2013 10:49 PM in response to Hassan El Ghoul

    No, that is not normal.

     

     

    Troubleshooting Touch ID

    1. Verify that you are using the latest version of iOS.
    2. Ensure that your fingers and the Home button are clean and dry.*
      Note: Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning.
    3. Tap Settings > General > Touch ID & Passcode > Touch ID and verify that:
      1. iPhone Unlock or iTunes & App Store is enabled.
      2. One or more fingerprints have been enrolled.
    4. If one finger isn't working, tap Edit in Settings > General > Touch ID & Passcode > Touch ID > Edit to delete and then reenroll the finger.
    5. If that finger still isn't working, try enrolling a different finger.
    6. If you are unable to enroll any of your fingers, take your iPhone 5s to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for further assistance.

    FROM: http://support.apple.com/kb/HT5883