HT201371: Use Touch ID on iPhone and iPad
Learn about Use Touch ID on iPhone and iPad
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Helpful answers
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Nov 13, 2013 10:49 PM in response to Hassan El Ghoulby nbar,No, that is not normal.
Troubleshooting Touch ID
- Verify that you are using the latest version of iOS.
- Ensure that your fingers and the Home button are clean and dry.*
Note: Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. - Tap Settings > General > Touch ID & Passcode > Touch ID and verify that:
- iPhone Unlock or iTunes & App Store is enabled.
- One or more fingerprints have been enrolled.
- If one finger isn't working, tap Edit in Settings > General > Touch ID & Passcode > Touch ID > Edit to delete and then reenroll the finger.
- If that finger still isn't working, try enrolling a different finger.
- If you are unable to enroll any of your fingers, take your iPhone 5s to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for further assistance.