Mail not coming in from Gmail

Question

Level 4

1,345 points

Mail not coming in from Gmail

I know there are a zillion discussions dealing with Mavericks email and Gmail (which was all working fine before the upgrade!), but I would like to talk about one very specific show-stopper I am experiencing. That is - new email is often simply not appearing!

I can see the new email at Gmail via the web. I can see it in iOS 7 Mail on my iPhone 5 and iPad 2. I can see it if I use the Airmail application on my Mac. I can see it in the Gmail app on my Nexus 7.

But in Mavericks Mail the new mail is simply not appearing in my Inbox.

Right now I see new mail directly via the web in 3 accounts, but they aren't appearing in Mavericks Mail.

Because of this I keep returning to Airmail (after all, a guy's gotta check his email), but that application also has its own eccentricities and bugs and until those are worked out I think I would prefer to work in plain old, sedate Mail.

But if new mail doesn't come in what can I do?

I don't have anything customized (like those old Tidbit articles saying to turn this or that Gmail folder on or off). Just standard settings.

Any suggestions?

Thanks,

Doug

iMac, OS X Mountain Lion, iMac (21.5-inch Late 2009, 12 GB)

Posted on Nov 13, 2013 9:31 PM

Reply

Answer 1

Doug Lerner2 Author

Level 4

1,345 points

Nov 13, 2013 10:42 PM in response to Doug Lerner2

I've gone back to Airmail again after confirming that mails are simply not coming in from Gmail to Maverick Mail. It must be a bug in Mail because it was working before the Maverick upgrade - for years.

doug

Reply

Answer 2

Nov 14, 2013 2:33 PM in response to Doug Lerner2

Same problem here. The gmail "fix" of last week didn't do much for me on Mavericks. Mail on my iPhone 5S and iPad continue to handle gmail fine. It is only the Mac with the problem of VERY slow retrieval of mail and message statuses from gmail servers.

For me, this is a major irritation. I hope Apple continues to troubleshoot this issue - it is clearly caused by a change in the Mavericks code.

Reply

Answer 3

Doug Lerner2 Author

Level 4

1,345 points

Nov 20, 2013 5:49 AM in response to Dennis Hagen

Just checking in to see if there is a fix for this yet. I'm completely unable to use Mail.app since upgrading to Mavericks because new Gmail simply does not come in. 😟

Reply

Answer 4

Doug Lerner2 Author

Level 4

1,345 points

Nov 26, 2013 3:51 AM in response to Doug Lerner2

I guess no fix.

I wish I had never "upgraded" to Mavericks. There is not a single new feature in Mavericks I'm using vs Mountain Lion, and Mail has stopped working with my Gmail accounts and I'm forced to use a 3rd party mail app.

What a mess.

doug

Reply

Answer 5

Dec 2, 2013 10:16 AM in response to Doug Lerner2

I'm in the same boat. There for awhile Mail would import my Gmail every few hours or so, but now it's just not retreiving any Gmail messages at all (it's been days since any new mail has appeared). I've since given up and I either check on mail.google.com or from my iPad/iPhone (both which still work just fine....)

So frustrating. Really wish I hadn't upgraded.

Reply

Answer 6

Dec 6, 2013 3:47 PM in response to Doug Lerner2

The problem persists. I have it too. Very frustrating... "Why is my customer not replying to my mail?"

This behaviour makes me believe Apple is not taking it's professional users serious. If i cannot trust my most important communication tool, I better switch to something more professional.

Hey Apple , what mail application do you suggest?

Reply

Answer 7

Csound1

Level 9

59,973 points

Dec 6, 2013 3:51 PM in response to Stefan Bracke

Remove your account from Mail and then make it again.

iCloud is not a business system, it lacks most of the features a real business system needs (retention, tracking and backup being the main ones)

Reply

Answer 8

Dec 6, 2013 3:55 PM in response to Csound1

That fixed it. But is that a permanent fix, or do i need to do this occasionaly?

In other words, can I trust Mail.app again from now on?

Reply

Answer 9

Csound1

Level 9

59,973 points

Dec 6, 2013 4:03 PM in response to Stefan Bracke

You should not have any more problems, but we are here just in case you do.

Reply

Answer 10

sueleebk

Level 1

0 points

Dec 11, 2013 8:11 AM in response to Csound1

I have tried removing my account and adding it back on. The mail that didn't show up, comes through but then the same problem persists. Is Apple aware of this? Are they going to update so it works with gmail? Are there any other solutions?

Reply

Answer 11

Csound1

Level 9

59,973 points

Dec 11, 2013 8:18 AM in response to sueleebk

Please start your own thread, describe your problem and identify your Mac, plus the version of OSX you are using.

Reply

Answer 12

Doug Lerner2 Author

Level 4

1,345 points

Dec 11, 2013 4:30 PM in response to sueleebk

Sue, I'm glad you tried this. I had been considering trying what you did, but after reading your note I finally decided to give up the ghost on Apple Mail. It just got severely broken with Gmail accounts in Mavericks. Mail was never what I would call "robust" to begin with. I hate those very long "database upgrades" when you upgrade your OS. And I've had it completely fail when attempting to restore once from Time Machine, and had to get my data retrieved from my CCC (Carbon Copy Cloner) backup instead. So I feel pretty skeptical about Mail.app now.

I'm sure Applel is aware of it, which is why they released a "fixed" update of Mail. Unfortunately it didn't fix it.

In my case, I've switched to the Airmail mail client, available from the App Store for just $1.99. It has its own quirks, but it also has some really nice features that Mail doesn't have, and the developers seem to be more actively interested in upgrading it all the time.

I also tried Thunderbird, which is much improved over the last time I tried it years ago, and is worth looking at, and free. But I found it rather slow compared to Airmail.

My recommendation would be to try Airmail for now. You can also download their "beta" instead of the version from the App store. That is free, and keeps you on the leading edge of bug fixes.

Since it is IMAP, if you don't like it, you can always go back to Mail or another client if you find something better. But at least Airmail works with Gmail and your mail reliably comes in! 🙂

http://airmailapp.com/

Doug

p.s. As the OP (original poster) of this thread I think your post was appropriate and useful for me and others having the same problem you are.

Reply

Answer 13

Dec 12, 2013 6:18 AM in response to Doug Lerner2

I'm having same issue with two gmail addresses. Very frustrating not to receive important business emails.

Marc

MacBook Air 10.9

Reply

Answer 14

Dec 13, 2013 2:20 AM in response to Doug Lerner2

We have Apple certified techies on staff who have been chasing this problem for weeks, and it's definitely a Mail issue. Iphone and iPad GMail is fine, Mac isn't. You can quick fix by deleting GMail accounts and setting up again, but this isn't sensible in a business environment. And if you do do that, the activity that Mail then kicks off to work with GMail is quite mad.

As a totally Mac business with new machines arriving daily for our people, we are pained by Mavericks. I don't enjoy being an unpaid beta tester for a company with billions in the bank.

Reply

Answer 15

Doug Lerner2 Author

Level 4

1,345 points

Dec 16, 2013 9:36 PM in response to Doug Lerner2

Well, I'm afraid 9.1 did not fix the Gmail problems. Mails are just not coming in. I see them in Gmail on the web. I see them on my iPhone and other iOS devices in Mail. I see them in the Airmail app. But not in Apple Mail.

I think it's hopeless. What did they do to that program?!

doug

Reply