HT201407: If you can't activate your iPhone

Learn about If you can't activate your iPhone
maxmox
Level 1 (0 points)

Q: Hi I am Mohammed from Iraq There have been issuing two (4s) after the update request of activation But the account had asked me (q●●●●●@hotmail.com) I do not know this account and I do not know the owner of this account Now the two does not work what can

Hi I am Mohammed from Iraq

There have been issuing two (4s) after the update request of activation

But the account had asked me (q●●●●●@hotmail.com)

I do not know this account and I do not know the owner of this account

Now the two does not work what can happened upon release device (7.0.3)

Please help

iPhone 4S, iOS 7.0.3

Posted on Nov 13, 2013 10:30 PM

by KiltedTim,Solvedanswer
KiltedTim KiltedTim
Level 9 (56,544 points)
iPhone
A:

Sounds like you purchased stolen phones and / or didn't remove the existing iCloud account that was set up on them prior to updating to iOS 7. There is no way around the activation lock anti-theft feature. If you don't have the Apple ID and password for the account that was used to lock the phones, you can't use them. Ever.

Posted on Nov 14, 2013 6:43 AM

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maxmox

Q: Hi I am Mohammed from Iraq There have been issuing two (4s) after the update request of activation But the account had asked me (q ... more

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  • by KiltedTim,Solvedanswer

    KiltedTim KiltedTim Nov 14, 2013 6:43 AM in response to maxmox
    Level 9 (56,544 points)
    iPhone
    Nov 14, 2013 6:43 AM in response to maxmox

    Sounds like you purchased stolen phones and / or didn't remove the existing iCloud account that was set up on them prior to updating to iOS 7. There is no way around the activation lock anti-theft feature. If you don't have the Apple ID and password for the account that was used to lock the phones, you can't use them. Ever.

  • by Chr1sWTL,

    Chr1sWTL Chr1sWTL Nov 14, 2013 3:33 PM in response to KiltedTim
    Level 1 (5 points)
    Nov 14, 2013 3:33 PM in response to KiltedTim

    Not true,Target mobile does trade ins of ihpones all the time. Just sounds like one wasnt setup right and the owner didnt turn off find my ihpone. You would have to talk to Apple/carrier to fix this.

  • by maxmox,

    maxmox maxmox Nov 17, 2013 2:43 PM in response to Chr1sWTL
    Level 1 (0 points)
    Nov 17, 2013 2:43 PM in response to Chr1sWTL

    Please how to speak with an apple to the most active I am tired of telephone Salutation and did not find any positive result

    I would have lost my phone what is the solution please help؟؟؟؟

  • by KiltedTim,

    KiltedTim KiltedTim Nov 17, 2013 2:52 PM in response to maxmox
    Level 9 (56,544 points)
    iPhone
    Nov 17, 2013 2:52 PM in response to maxmox

    If they are activation locked and you don't have the ID/password(s) used to lock them, there is nothing anyone can or will do for you. Apple won't help. That's the whole point of the anti-theft activation lock.