HT203206: Fix unexpected quits or launch issues in iTunes for Windows

Learn about Fix unexpected quits or launch issues in iTunes for Windows
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Q: i tunes corrupt - error in i tunes store 4002

For the last 2 days, every time I  log in to my i tunes, it gives me the welcome message, and no content or library. I try to retrieve my library and data but to no effect. I then get an error message - We could not complete your i tunes Store request An unknown error occurred (4002)  I cannot access libraries or data, and continuously get the welcome, start up screen as if I have just installed.   Do I need to delete and reinstall i tunes from scratch ?  Can I retrieve my library ?  Have I corrupt file somewhere?  Please, somebody talk me through this.  It is driving me nuts.  Thank you in anticipation.

Windows 7

Posted on Nov 14, 2013 3:43 AM