Skip navigation

No devices shown on iCloud

270 Views 5 Replies Latest reply: Nov 14, 2013 1:32 PM by Winston Churchill RSS
Ros Calculating status...
Currently Being Moderated
Nov 14, 2013 5:06 AM

I was robbed at home last night. My MB Pro, back up HD, iPad and iPod Touch were all stolen. I had updated the iPad to OS7.0.3 and followed the instructions to set up iCloud. When I connected the iPad to the MB Pro I synced and backed it up to both iCloud AND the computer. I hadn't revisited iCloud to see if it had worked, I just assumed it had completed it successfully. Now, visiting iCloud.com it says I have no devices, so there's no back up and I can't use Find my iPad either.

 

Any suggestions, I'm desperate. My life's work is all gone.

 

Thanks,

Ros

iPad 2 Wi-Fi, iOS 6.1
  • Winston Churchill Level 10 Level 10 (81,670 points)
    Currently Being Moderated
    Nov 14, 2013 6:06 AM (in response to Ros)

    Sorry to hear your misfortune.

     

    You can't back up to both iTunes and iCloud without changing your settings inbetween, I don't know whether you did that.

     

    You can't see a back up from iCloud.com, you would need to look in manage storage on a compatible device to see a back up and backups can only be used to restore another device.

     

    If you enabled Find my Phone on any of your devices, you should be able to log into iCloud.com and see your devices even if they are currently off-line.

  • Winston Churchill Level 10 Level 10 (81,670 points)
    Currently Being Moderated
    Nov 14, 2013 6:46 AM (in response to Ros)

    Ros wrote:

    I backed up to iCloud, and then selected "back up to this computer". I'm not sure if that's the same as backing up to itunes?

    Yes it is.

    Other than iCloud, which seems to have failed, I have no other devices. All have been stolen. I logged into icloud but it's empty, nothing there. Tried Find My Phone, but icloud doesn't recognise any devices.

    Where exactly did you log in, you won't see back ups even if you have them at iCloud.com. If your devices aren't listed in Find My Phone at iCloud.com, it would appear that they weren't registered for Find my phone.

    I have no Apple Support left. Is there any way I can contact Apple Support or iTunes to see if something was uploaded to iCloud?

    Whilst I dislike providing disappointment, I don't want to mislead you, I doubt there is anything that Apple can do, but you could try contacting them through:

     

    Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices)

  • Winston Churchill Level 10 Level 10 (81,670 points)
    Currently Being Moderated
    Nov 14, 2013 1:32 PM (in response to Ros)

    Great news.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.