Failing to send mail in Mavericks with Exchange IMAP

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Level 1

24 points

Failing to send mail in Mavericks with Exchange IMAP

Hello.

I have the last update from Mail, Version 7.0 (1822) and still have problems sending mail with an Exchange IMAP account.

If I Quit Mail and reopen, then works fine and sends all mail. But as it remains open (and working on something else), suddenly stopos sending new mail.

I have to keep checking Outbox Mailbox ... if it's stuck, then I Quit and reopen ... something I even have to Force Quit Mail.

This does not happen with the same Exchagen IMAP account on my iPad (iOS 7) and didn't happen on Mountain Lion.

Thanks,

MacBook Pro, OS X Mavericks (10.9)

Posted on Nov 14, 2013 7:56 AM

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Answer 1

Eric Root

Level 10

684,033 points

Nov 14, 2013 9:36 AM in response to jenturrent

Information.

Troubleshooting sending and receiving email messages

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Answer 2

jenturrent Author

Level 1

24 points

Nov 14, 2013 9:41 AM in response to Eric Root

Thanks but this is not the case.

All this trouble started upgrading from Moutain Lion to Mavericks.

On Mountain Lion this used to work just fine.

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Answer 3

Nov 19, 2013 11:08 AM in response to jenturrent

I have run into the same issue. My company uses Zimbra and we were able to connect with Apple Mail using an Exchange IMAP account. We never had any issues. After upgrading to Mavericks that type of account is no longer available when configuring a new account. My old Exchange IMAP account is intact and is still labeled as so.

Any ideas?

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Answer 4

jenturrent Author

Level 1

24 points

Nov 19, 2013 12:10 PM in response to thebestbradley

Are you able to send & receive new email from the Exchange IMAP account?, try Quit Mail (or Force Quit if it's not responding) and launch again.

If you are not able at all to send & receive new email after relaunching, then maybe this specific discussion is not related to your problem.

FYI. Email Accounts are not longer configured under Mail App. Instead, Mavericks handles mail accounts with Internet Accounts under System Preferences. From this menu, select you Exchange IMAP account and click Advanced and see if you have IMAP Host name configured.

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Answer 5

Nov 19, 2013 12:39 PM in response to jenturrent

The existing Exchange IMAP account works perfectly. The problem is that I need to setup another email account from the same email server and the option to configure an Exchange IMAP account is no longer there. I'm aware of the changes to where accounts are configured. I've looked in Mail app's config and in System Preferences.

Just wondering if there is a way to force an Exchange IMAP account. I'm sorry if it seems like I highjacked the thread. Just seemed on topic when I responded lol.

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Answer 6

jenturrent Author

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24 points

Nov 19, 2013 12:46 PM in response to thebestbradley

I see this options:

User uploaded file

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Answer 7

Nov 19, 2013 12:47 PM in response to jenturrent

I see those options as well. But there is no option to create an Exchange IMAP account.

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Answer 8

jenturrent Author

Level 1

24 points

Nov 19, 2013 12:48 PM in response to thebestbradley

OK try again please, I uploaded the image.

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Answer 9

jenturrent Author

Level 1

24 points

Nov 19, 2013 1:53 PM in response to thebestbradley

Seems that you have to use "Add Other Account":

Then appears options for POP and IMAP, so selected IMAP and then asks for SMTP:

After this steps, the account would simple appear as "Mail Account" with and Advanced button.

I did all this steps with Guest User.

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Answer 10

Nov 19, 2013 2:15 PM in response to jenturrent

This is still just creating an IMAP account. I am able to do that the same way as shown above. What I am not able to do is create an Exchange IMAP account. It's just weird that there seems to be no way to create a new Exchange IMAP account while it allows you to keep an existing one.

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Answer 11

jenturrent Author

Level 1

24 points

Dec 4, 2013 12:17 PM in response to thebestbradley

Hello there.

Do you ever got to run Exchange IMAP without any issues?

I got tired to Quit and relaunch Mail several times a day, so decided to delete Exchange IMAP account and create it as plain IMAP ... let's see how it works.

Thanks

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Answer 12

jenturrent Author

Level 1

24 points

Dec 18, 2013 5:37 AM in response to jenturrent

After changing account type from Exchange IMAP to plain IMAP, I've found great results.

I've been using this setting for two weeks now and Mail sends and receives messages pretty neat.

I'm connecting to Exchange Server 2003.

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Answer 13

Smeshki

Level 1

3 points

Feb 17, 2014 5:06 AM in response to jenturrent

Hi,

I am having the same issues here. The problem with the solution proposed above is a) you don't get the calendar sync'd and b) IMAP doesn't sync email status and hence inconsistency between your mobile clients and desktop. As was mentioned before, how can one setup an EXCHANGE IMAP and not ONLY IMAP account under Mavericks Mail client. Thanls

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Answer 14

jenturrent Author

Level 1

24 points

Feb 17, 2014 6:12 AM in response to Smeshki

Hi Smeshki.

Under IMAP setting I was successfully syncing email through OS X Mavericks, iOS 6 and iOS 7. All my emails where correctly marked as read, flagged, moved to folders and deleted.

Yes contacts and calendars won't sync with Exchange Server 2003 under IMAP setting.

Our company moved to Outlook Office 365 and it's working a little better now, but nothing compared with Gmail.

My guess is that Apple decided to remove Exchange IMAP setting on Mavericks.

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