HT1414: Use iTunes to restore your iOS device to factory settings
Learn about Use iTunes to restore your iOS device to factory settingsQ: Music purchased on IPhone from I Tunes store is not transferring to my computer in the sync mode and will not transfer when I use ... Music purchased on IPhone from I Tunes store is not transferring to my computer in the sync mode and will not transfer when I use transfer purchases from device drop down menu more
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Helpful answers
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Nov 16, 2013 7:35 AM in response to sabraylby sheila_m.,Hello sabrayl,
It sounds like you are not able to transfer your purchases from your iPhone to iTunes on your PC.
I recommend downloading the purchases directly to iTunes from your list of past purchases. As long as you're signed in with the same Apple ID, you will not be charged for the purchases:
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
Additionally, you can have the iTunes purchases made from your iPhone automatically download to your computer using the steps in this article:
iTunes Store: How to enable Automatic Downloads
http://support.apple.com/kb/HT4539
Thank you for using Apple Support Communities.
Best,
Sheila M.
