HT1600: Apple TV (1st generation): How to update Apple TV software

Learn about Apple TV (1st generation): How to update Apple TV software
KissZM
Level 1 (0 points)

Q: How long does the Apple TV take to update? It looks as though mine got jammed! What do I do?

How long does the Apple TV take to update? It looks as though mine got jammed! What do I do?

AppleTV 2

Posted on Nov 14, 2013 11:31 AM

by Winston Churchill,Solvedanswer
Winston Churchill Winston Churchill
Level 10 (104,081 points)
Apple TV
A:

Welcome to the Apple Community.

 

Mine's usually about 5 minutes, but it wouldn't be more than 30-40, if it's any longer.......


You can't do much else besides pull the plug. If it causes further problems you should be able to restore as below:


Get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:


    1.    Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)

    2.    Connect the micro USB cable to the Apple TV and to your computer.

    3.    Reconnect the power cable (only for Apple TV 3)

    4.    Open iTunes.

    5.    Select your Apple TV in the Devices list, and then click Restore.


On the other hand you may be able to simply start the update again. If however the update continues to fail, you should try the restore routine above.

Posted on Nov 14, 2013 12:17 PM

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KissZM

Q: How long does the Apple TV take to update? It looks as though mine got jammed! What do I do?

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  • by Winston Churchill,Solvedanswer

    Winston Churchill Winston Churchill Nov 14, 2013 12:17 PM in response to KissZM
    Level 10 (104,081 points)
    Apple TV
    Nov 14, 2013 12:17 PM in response to KissZM

    Welcome to the Apple Community.

     

    Mine's usually about 5 minutes, but it wouldn't be more than 30-40, if it's any longer.......


    You can't do much else besides pull the plug. If it causes further problems you should be able to restore as below:


    Get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:


        1.    Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)

        2.    Connect the micro USB cable to the Apple TV and to your computer.

        3.    Reconnect the power cable (only for Apple TV 3)

        4.    Open iTunes.

        5.    Select your Apple TV in the Devices list, and then click Restore.


    On the other hand you may be able to simply start the update again. If however the update continues to fail, you should try the restore routine above.