1 2 3 Previous Next 32 Replies Latest reply: Jun 11, 2014 7:33 AM by macfanaticUK Go to original post Branched to a new discussion.
  • 15. Re: iPad Air screen is so easy to break
    wattgn Level 1 Level 1 (0 points)

    Hi:

     

    I got my iPad Air on the weekend. I agree with the fragility concerns. I looked into it more after noticing how 'hollow' it sounds when tapped as well as the hollow sound carrying through to speaker output. The iPad 4 I had before was very solid.

     

    I looked at a few videos and one iPad dropped into loose dirt result in major screen damage.

     

    I think it is quite feasible that the screen could break in normal use. If this is the case then Apple may have a difficult 12 months ahead as these complaints accelerate.

     

    The forums are good for publicising (I will add a link to my FB page for the drop test video) manufacturers errors of judgement.

     

    I certainly think that this iPad Air is a step too far and making an unacceptable sacifice in quality and reliability for the sake of lightness (which is nice but not a must have).

     

    Grant

  • 16. Re: iPad Air screen is so easy to break
    You_Silly_Humans Level 1 Level 1 (5 points)

    Hi:

     

    I got my iPad Air on the weekend. I agree with the fragility concerns. I looked into it more after noticing how 'hollow' it sounds when tapped as well as the hollow sound carrying through to speaker output. The iPad 4 I had before was very solid.

     

    I looked at a few videos and one iPad dropped into loose dirt result in major screen damage.

     

    I think it is quite feasible that the screen could break in normal use. If this is the case then Apple may have a difficult 12 months ahead as these complaints accelerate.

     

    The forums are good for publicising (I will add a link to my FB page for the drop test video) manufacturers errors of judgement.

     

    I certainly think that this iPad Air is a step too far and making an unacceptable sacifice in quality and reliability for the sake of lightness (which is nice but not a must have).

     

    Grant

     

    OCD to the max.

  • 17. Re: iPad Air screen is so easy to break
    gk_brown Level 1 Level 1 (0 points)

    Same experience here - had the iPad Air for about 6 months and a crack suddenly appeared in the display. Took it to the Apple store and was told it would be $300 to replace.

     

    I'm very disappointed. And I won't be buying any more iPads.

  • 18. Re: iPad Air screen is so easy to break
    sullivay Level 1 Level 1 (0 points)

    i am disgusted.  I got the ipad air for 40 days and literally pressed the button and felt a crunch....over the next few days the cracks spread.  ipad.jpg

    you can see clearly it is from just pushing the button.  I went to Reston Apple store in the DC area and they treated me super rude.  They talked like I made up how I broke it.  Told me I must have dropped it as Apple don't have any issue with this.  I said there are discussions on apple sites about it and that I only had it for 40 days and you can see clearly even if I dropped it like they accused I did, how does it hit exactly at the button like that?  They said don't know, we are not there to witness how you dropped it.  I will write corporate and see.  However, I own Apple stocks and was their biggest advocate for years, even now when the stocks tanked, I still support.  Needless to say, after that visit, I sold all my stocks on Monday.

  • 19. Re: iPad Air screen is so easy to break
    sullivay Level 1 Level 1 (0 points)

    I apologize, I meant to put APPLE FAIROAKS, not Reston.  .

  • 20. Re: iPad Air screen is so easy to break
    oswegomac Level 1 Level 1 (0 points)

    So what happened for you?  We had the same problem 2 weeks out of the box.  Called apple and sent photos  and they said must have dropped something on it which is not the case.  So angry about this. We've had ipads for years.  The air is too fragile to be used.

  • 21. Re: iPad Air screen is so easy to break
    oswegomac Level 1 Level 1 (0 points)

    Same problem here.  Used to be apple fan. 

  • 22. Re: iPad Air screen is so easy to break
    oswegomac Level 1 Level 1 (0 points)

    Share your disappointment.  I have same problem.  Clearly this devise is too fragile for normal use.

  • 23. Re: iPad Air screen is so easy to break
    macfanaticUK Level 1 Level 1 (0 points)

    Surprisng as it may seem, the iPad Air does often crack with little to no provation. The same thing happend to me. Picked it up one day and notice a crack right across the front. As I used it other cracks quickly appears and a portion finally crumbled.

     

    There was NO DROP or trauma to the device at all. It had never even left the house. Now I know that it's about as robust as a champagne flute I'd be nervous of actually putting it in a bag or something.

     

    Oh, and I had the expensive Smart Case too.

     

    Poor show Apple.

  • 24. Re: iPad Air screen is so easy to break
    AstroMacMan Level 2 Level 2 (290 points)

    Sorry you had problems, but sweepingly saying it's "too fragile for normal use" oils a gross exaggeration that belies the experience of millions of happy, every day users.

  • 25. Re: iPad Air screen is so easy to break
    AstroMacMan Level 2 Level 2 (290 points)

    A repeat!  We already heard that you had probs with your screen!

  • 26. Re: iPad Air screen is so easy to break
    AstroMacMan Level 2 Level 2 (290 points)

    That should have been "is a gross exaggeration".  iOS 7's auto-correction strikes again!

  • 27. Re: iPad Air screen is so easy to break
    AstroMacMan Level 2 Level 2 (290 points)

    Boy does that look bad!  It reminds me of the crater Tycho on the Moon, which has rays splaying out for it across much of the Moon's surface.

     

    Have you tried anther Apple store?  There are gobs in the DC area.  Tyson's Corner perhaps.  Good luck with it!

  • 28. Re: iPad Air screen is so easy to break
    sullivay Level 1 Level 1 (0 points)

    Well, so I called the store asking to speak to the sr. manager as that was suggested by another.  I left several messages.  No return calls,  I then I am here at Arlington store and same thing.  They said if you pay apple care it is 49 dollars, if you don't it is 299.  That is how it is.  they stand by that they are not making an inferior product.  So upset

  • 29. Re: iPad Air screen is so easy to break
    macfanaticUK Level 1 Level 1 (0 points)

    Hope they get hit with a class action stateside or someone in the UK tests this under the Sale of Goods Act.

     

    I got mine repaired by a local repair shop for £120 as I like the Air aside from the mystery brake and wanted it to work again. If I'd paid the £249 there's no guarantee I wouldn't be treated the same way if it happened again and I want to limit the £££ I give to Apple now.