My macbook won't read or play CD's or DVD's.
It spins it around for a while then ejects it automatically. I have tried the cleaning cloth on a credit card trick and it did not work. Is there anything else I can do to fix it?
MacBook
User profile for user:
pedro d
User level:
Community Specialist
Hello there, lidijaz96.
The following Knowledge Base article provides some great steps for troubleshooting your issue:
Apple Computers: Troubleshooting the slot-loading SuperDrive
upport.apple.com/kb/HT2801
Particularly (truncated from the article above):
Troubleshooting
Below are several possible symptoms you may see. Follow the steps for the appropriate symptom to figure out whether the issue stems from the drive or the media. Be sure to inspect discs before use to ensure they are not cracked, scratched, or otherwise damaged Inspection should include the inner ring of the disc which should be smooth and burr free. A disc with physical defects may become stuck in or cause damage to the drive.
The drive accepts discs but they do not mount or are automatically ejected
- Make sure the drive is not upside down. The aluminum enclosure should be facing up.
- Check the disc's surface for scratches and dirt, since these things can prevent the disc from appearing on the desktop.
- The MacBook Air SuperDrive is designed to be used with MacBook Air and Mac mini computers that do not have a built-in optical drive. For best results, connect the MacBook Air SuperDrive directly to the computer's USB port instead a USB hub.
- Reset the System Management Controller (SMC).
- Ensure your drive can read the specific type of disc being used. The System Profiler or System Information may provide additional information regarding what media your computer supports.
- Mac OS X 10.6 Snow Leopard or earlier: Open Apple System Profiler by choosing "About this Mac" from the Apple () menu. Then, click More Info.
- OS X 10.7 Lion or later: Open System Information by choosing "About this Mac" from the Apple () menu. Then, click System Report.
- If the disc continues to not be recognized, contact Apple, an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store for additional troubleshooting, evaluation, or service.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.