jams1361
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Q: No internal cam working on Maverick 10.9 Update

Hello all, hope someone can help, updated my 2011 Macbook air to 10.9 today and the internal cam no longer works, when I open Facetime or photo booth it says there is no connected cameras, went into the settings under camera and it says camera not found...reset the smc still nothing re installed Maverick 10.9 a second time still nothing.......tried another sugestion by downloading skype and low and behold the cam worked with skype just fine but not with any other internal app......any help greatly appreciated........thanks

MacBook Air, OS X Mavericks (10.9), Internal camera not found in 10.9

Posted on Nov 14, 2013 3:12 PM

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Q: No internal cam working on Maverick 10.9 Update

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  • by ExpatVFX,

    ExpatVFX ExpatVFX Aug 31, 2014 1:06 AM in response to jams1361
    Level 1 (0 points)
    Aug 31, 2014 1:06 AM in response to jams1361

    Hi!

    I have same/similar issue. Internal camera of my relative new Macbook pro is suddenly not working anymore in OSX. None of my camera-using apps shows a picture. However the camera works perfectly fine in Windows 8.1 on my Boot Camp partition. So, no hardware issue! It's clearly something Apple messed up with low quality "bugfixes" of drivers in their last system update. I'm running the newest and not so greatest OSX 10.9.4.

     

    I tried everything to fix this by now, still no luck :

    -SMC reset

    -PRAM reset

    -new user account

    -new keychain

    -uninstalled several apps like AirDisplay

    -repaired the permissions  via Disk Utility

    -made sure Parallels doesn't use the camera

    -and many more which I already forgot....


    Apple has to offer a simple diagnostic and repair tool for that kind of stuff. A safe boot with selective drivers would also be a solution. At least show us more than your Apple logo during the boot, so we can see what is being loaded and when!

    Windows 8.1 is ugly but it works. The same can be said about Linux. Pretty complicated but completely fixable if necessary. Unfortunately I can't say that about OSX at this stage.

     

  • by Dakota Geek,

    Dakota Geek Dakota Geek Sep 5, 2014 10:13 AM in response to jams1361
    Level 1 (0 points)
    Sep 5, 2014 10:13 AM in response to jams1361

    I was able to successfully regain access to my camera using the instructions at http://osxdaily.com/2013/12/27/fix-there-is-no-connected-camera-error-mac/

     

    It basically came down to running a command in the Terminal to kill a process (VDCAssistant) that was "stuck".

  • by fenzik,

    fenzik fenzik Sep 7, 2014 3:16 AM in response to ExpatVFX
    Level 1 (0 points)
    Sep 7, 2014 3:16 AM in response to ExpatVFX

    sudo killall VDCAssistant

     

    1. Run the command in Terminal.

    2. Relaunch the application and use the cam.

  • by WhiskeyWhiskers,

    WhiskeyWhiskers WhiskeyWhiskers Sep 17, 2014 6:13 PM in response to jams1361
    Level 1 (0 points)
    Sep 17, 2014 6:13 PM in response to jams1361

    Count another annoyed customer here.

     

    Apple - please respond to all of us!

  • by EZ Jim,

    EZ Jim EZ Jim Sep 18, 2014 7:24 AM in response to WhiskeyWhiskers
    Level 7 (22,547 points)
    Sep 18, 2014 7:24 AM in response to WhiskeyWhiskers

    WhiskeyWhiskers wrote:....Apple - please respond to all of us!

     

    Per ¶ 1.7 of Apple Support Communities Use Agreement, Apple does not formally provide technical support on the Site.

     

    Use Product Feedback to report issues directly to Apple.  Note that Apple states that they do not respond to the comments you submit in Feedback.

     

    If you need direct response on this issue, contact Apple Support

  • by talhammad,

    talhammad talhammad Sep 21, 2014 1:08 AM in response to nerdoo
    Level 1 (0 points)
    Sep 21, 2014 1:08 AM in response to nerdoo

    Thanks nerdo!

    This solved my problem.

  • by kimineustadt,

    kimineustadt kimineustadt Sep 21, 2014 6:58 AM in response to jams1361
    Level 1 (4 points)
    Notebooks
    Sep 21, 2014 6:58 AM in response to jams1361

    The same here with my cam since that Maverick Update. It seems so.....one has to delete that new  update.... or ? Like I see .....a lot of users have the same problem.....and nobody gives an answer , hm ?

  • by wildeng,

    wildeng wildeng Oct 3, 2014 11:24 PM in response to fenzik
    Level 1 (0 points)
    Oct 3, 2014 11:24 PM in response to fenzik

    Hi, same problem here on a brand new MacBookPro Retina. After the update 10.9.5 my webcam just disappeared. I tried everything, even the

     

    sudo killall VDCAssistant


    but nothing...

    If anyone has something different to try out, let me now.

  • by EZ Jim,

    EZ Jim EZ Jim Oct 5, 2014 8:47 AM in response to wildeng
    Level 7 (22,547 points)
    Oct 5, 2014 8:47 AM in response to wildeng

    wildeng wrote: ... problem here on a brand new MacBookPro ...  If anyone has something different to try out, let me now.

     

    Contact your retailer for help with your brand new Mac.  He can either: (1) determine whether your new Mac needs repair or replacement, or (2) show you how to make your camera work correctly.

  • by wulfenite,

    wulfenite wulfenite Oct 14, 2014 11:56 AM in response to jams1361
    Level 1 (0 points)
    Oct 14, 2014 11:56 AM in response to jams1361

    Anyone who has had AirParrot installed before Mavericks will need to completely remove all of its drivers.

    AirParrot instructions: http://help.airsquirrels.com/support/articles/1000106969-i-need-to-remove

     

    There should be similar removal procedures for other wireless extension programs.

  • by johnmoon,

    johnmoon johnmoon Oct 27, 2014 12:14 PM in response to jams1361
    Level 1 (0 points)
    Oct 27, 2014 12:14 PM in response to jams1361

    I had the same problem with Mavericks: the camera would not work. I had to kill VDCAssistant to be able to use the camera. I re-installed the OS but nothing changed. Yesterday I installed Yosemite AND as I expected the problem persists.

  • by clonquehopper,

    clonquehopper clonquehopper Nov 24, 2014 5:54 AM in response to johnmoon
    Level 1 (4 points)
    Notebooks
    Nov 24, 2014 5:54 AM in response to johnmoon

    In Mavericks, at least, there is an easier way round the fix for non-techies if you do not wish to use Terminal. Open Activity Monitor, go to Disk (all processes) and scroll down through the open processes until you find the VDC Assistant process. Double click on it and choose Quit, then Force Quit from the next menu. Your camera should now work again.

  • by johnmoon,

    johnmoon johnmoon Dec 12, 2014 12:41 PM in response to clonquehopper
    Level 1 (0 points)
    Dec 12, 2014 12:41 PM in response to clonquehopper

    True, however this is a temporary fix. Apple should give us a more permanent fix.

  • by phoebios,

    phoebios phoebios Jan 17, 2015 2:29 AM in response to kidlupin
    Level 1 (0 points)
    Jan 17, 2015 2:29 AM in response to kidlupin

    I have ALL same probs since installing maverick, i have 10.9.5, wish I never did it

    halp?

    Ive tried everything....

  • by mr_director,

    mr_director mr_director Mar 23, 2015 12:33 PM in response to jams1361
    Level 1 (0 points)
    Mar 23, 2015 12:33 PM in response to jams1361

    I'm having the same problem with a twist. I don't have anything called "VDCAssistant" running. However, I do have VTDecoderXPCService running, which is the closest. Force quitting that did nothing, however. Still saying "There is no connected camera." Is there anyone with any other ideas that may help?

     

    I'm on 10.9.5 and am hesitant to upgrade as others have done so without any fix.

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