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tml387 Level 1 Level 1

On my Windows 8 PC, iTunes works fine until I try to open the iTunes store at which point the whole program crashes and Windows shuts it down while "checking for a problem", but there is no problem identified. I can reopen the program and everything is fine unless I try to open the store.


Windows 8
  • jeremy_v Community Specialists Community Specialists

    Hi tml387,

     

    Thanks for visiting Apple Support Communities.

     

    If iTunes is unresponsive and quits when you try to access the iTunes Store, start with these steps:

    Troubleshoot issues in Windows

     

    If you haven't been able to connect to the iTunes Store for more than a day (and other customers on our discussion boards aren't experiencing similar issues) a software or Internet service provider (ISP) configuration issue may be blocking your access to the iTunes Store. Find out which ports and servers need to be allowed for iTunes Store access.

    If you still can't connect to the iTunes Store, your security software or firewall may be blocking the ability of iTunes to communicate with the Internet. Learn how to resolve security software issues.

    You can find the full article with these steps here:

     

    Can't connect to the iTunes Store

    http://support.apple.com/kb/ts1368

     

    Cheers,

     

    Jeremy

  • ruffin Level 1 Level 1
    expertise.appletv
    Apple TV

    I have the same problem with iTunes crashing from Windows 8 (8.1 in my case) every time.  On the same wireless network, my Macintoshes can access the store without issue, so it is not an ISP or router issue.  It's the software on Windows.

  • kevkelent Level 1 Level 1

    I am posting to confirm that there must be a software incompatibility issue between Windows 8.1 and iTunes.  I upgraded to 8.1 two days ago and have since been unable to access the iTunes store although iTunes itself continues to play music just fine.  Warning: after attempting to access the iTunes store several times my entire computer processing slowed down and the computer ceased to be able to successfully access the internet at all.  It took several restarts and eventually shutting off the laptop and pulling the battery out for several seconds before normal functioning was restored.

  • tml387 Level 1 Level 1

    I found this on another thread and it resolved my issue!

     

    "I had exactly the same issue today with my Windows 8 PC, and I tried the suggestion below provided by another person in this forum - and it works.

     

    Try adding C:\Program Files (x86)\Common Files\Apple\Apple Application Support; to the system variables PATH

     

    iTunes tries to use QTMovieWin.dll and that the file is in the directory

     

    Guide to add a PATH:

    Windows 8
    Drag the Mouse pointer to the Right bottom corner of the screen
    Click on the Search icon and type: Control Panel
    Click on -> Control Panel -> System -> Advanced
    Click on Environment Variables, under System Variables, find PATH, and click on it.
    In the Edit windows, modify PATH by adding the location of the class to the value for PATH. If you do not have the item PATH, you may select to add a new variable and add PATH as the name and the location of the class as the value.
    Close the window.

     

    Windows 7
    Select Computer from the Start menu
    Choose System Properties from the context menu
    Click Advanced system settings > Advanced tab
    Click on Environment Variables, under System Variables, find PATH, and click on it.
    In the Edit windows, modify PATH by adding the location of the class to the value for PATH. If you do not have the item PATH, you may select to add a new variable and add PATH as the name and the location of the class as the value.

    Windows XP
    Start -> Control Panel -> System -> Advanced
    Click on Environment Variables, under System Variables, find PATH, and click on it.
    In the Edit windows, modify PATH by adding the location of the class to the value for PATH. If you do not have the item PATH, you may select to add a new variable and add PATH as the name and the location of the class as the value.
    Close the window."

  • rocketraccoon Level 1 Level 1

    I've had the same issue with Windows 8 as well and the above post also fixed my issue.

  • twylde92 Level 1 Level 1

    This was an easy fix, thank you for posting. The PATH worked immediately.

  • nad2.0 Level 1 Level 1

    That Path fix worked for me as well.

  • jeremiah_Indy Level 1 Level 1

    This fix worked for me as well.  :-)

  • tiggeribby Level 1 Level 1

    THANK YOU!!!!!!!! I thought I would never get this fixed. What an annoying problem - and what an easy fix. Apple should post this on their main support page.

  • tanjap01 Level 1 Level 1

    This worked perfectly.  Thank you so much for posting!

  • DBHill459 Level 1 Level 1

    The PATH fix worked great for my situation as well.  Thank you so much for the quick and easy fix :-)

  • wasaw Level 1 Level 1

    Thanks this fixed our issue, nice!

  • David Lynch Paris Level 1 Level 1

    Yes. This tip works perfectly. It is an issue for the ITunes dev team to fix...

  • Regis_stg Level 1 Level 1

    The path trick worked for me also.

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