On my Windows 8 PC, iTunes works fine until I try to open the iTunes store at which point the whole program crashes and Windows shuts it down while "checking for a problem", but there is no problem identified. I can reopen the program and everything is fine unless I try to open the store.
Windows 8
Hi tml387,
Thanks for visiting Apple Support Communities.
If iTunes is unresponsive and quits when you try to access the iTunes Store, start with these steps:
Troubleshoot issues in Windows
If you haven't been able to connect to the iTunes Store for more than a day (and other customers on our discussion boards aren't experiencing similar issues) a software or Internet service provider (ISP) configuration issue may be blocking your access to the iTunes Store. Find out which ports and servers need to be allowed for iTunes Store access.
If you still can't connect to the iTunes Store, your security software or firewall may be blocking the ability of iTunes to communicate with the Internet. Learn how to resolve security software issues.
- Update iTunes to the latest version.
- If iTunes Store appears empty and only displays the message iTunes Store, follow these steps.
- Try the steps to troubleshoot iTunes Store connectivity in Windows.
- As with all firewalls not manufactured by Apple, you may need to configure Windows Firewall to allow iTunes to access the iTunes Store. Follow these steps for Windows XP, Windows Vista, and Windows 7.
- Try disabling any proxies built-in to Wndows. You should avoid proxies because they can cause issues.
- If you're receiving a specific error message, follow these steps.
- If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
You can find the full article with these steps here:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Cheers,
Jeremy
Hi tml387,
Thanks for visiting Apple Support Communities.
If iTunes is unresponsive and quits when you try to access the iTunes Store, start with these steps:
Troubleshoot issues in Windows
If you haven't been able to connect to the iTunes Store for more than a day (and other customers on our discussion boards aren't experiencing similar issues) a software or Internet service provider (ISP) configuration issue may be blocking your access to the iTunes Store. Find out which ports and servers need to be allowed for iTunes Store access.
If you still can't connect to the iTunes Store, your security software or firewall may be blocking the ability of iTunes to communicate with the Internet. Learn how to resolve security software issues.
- Update iTunes to the latest version.
- If iTunes Store appears empty and only displays the message iTunes Store, follow these steps.
- Try the steps to troubleshoot iTunes Store connectivity in Windows.
- As with all firewalls not manufactured by Apple, you may need to configure Windows Firewall to allow iTunes to access the iTunes Store. Follow these steps for Windows XP, Windows Vista, and Windows 7.
- Try disabling any proxies built-in to Wndows. You should avoid proxies because they can cause issues.
- If you're receiving a specific error message, follow these steps.
- If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
You can find the full article with these steps here:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Cheers,
Jeremy
I have the same problem with iTunes crashing from Windows 8 (8.1 in my case) every time. On the same wireless network, my Macintoshes can access the store without issue, so it is not an ISP or router issue. It's the software on Windows.
I am posting to confirm that there must be a software incompatibility issue between Windows 8.1 and iTunes. I upgraded to 8.1 two days ago and have since been unable to access the iTunes store although iTunes itself continues to play music just fine. Warning: after attempting to access the iTunes store several times my entire computer processing slowed down and the computer ceased to be able to successfully access the internet at all. It took several restarts and eventually shutting off the laptop and pulling the battery out for several seconds before normal functioning was restored.
I found this on another thread and it resolved my issue!
"I had exactly the same issue today with my Windows 8 PC, and I tried the suggestion below provided by another person in this forum - and it works.
Try adding C:\Program Files (x86)\Common Files\Apple\Apple Application Support; to the system variables PATH
iTunes tries to use QTMovieWin.dll and that the file is in the directory
Guide to add a PATH:
Windows 8
Drag the Mouse pointer to the Right bottom corner of the screen
Click on the Search icon and type: Control Panel
Click on -> Control Panel -> System -> Advanced
Click on Environment Variables, under System Variables, find PATH, and click on it.
In the Edit windows, modify PATH by adding the location of the class to the value for PATH. If you do not have the item PATH, you may select to add a new variable and add PATH as the name and the location of the class as the value.
Close the window.
Windows 7
Select Computer from the Start menu
Choose System Properties from the context menu
Click Advanced system settings > Advanced tab
Click on Environment Variables, under System Variables, find PATH, and click on it.
In the Edit windows, modify PATH by adding the location of the class to the value for PATH. If you do not have the item PATH, you may select to add a new variable and add PATH as the name and the location of the class as the value.
Windows XP
Start -> Control Panel -> System -> Advanced
Click on Environment Variables, under System Variables, find PATH, and click on it.
In the Edit windows, modify PATH by adding the location of the class to the value for PATH. If you do not have the item PATH, you may select to add a new variable and add PATH as the name and the location of the class as the value.
Close the window."
I've had the same issue with Windows 8 as well and the above post also fixed my issue.
This was an easy fix, thank you for posting. The PATH worked immediately.
That Path fix worked for me as well.
This fix worked for me as well. :-)
THANK YOU!!!!!!!! I thought I would never get this fixed. What an annoying problem - and what an easy fix. Apple should post this on their main support page.
This worked perfectly. Thank you so much for posting!
The PATH fix worked great for my situation as well. Thank you so much for the quick and easy fix :-)
Thanks this fixed our issue, nice!
Yes. This tip works perfectly. It is an issue for the ITunes dev team to fix...
The path trick worked for me also.
It did not fix mine. 😟 What next? I also added the "dll" to the "Pathext" and did not work. The following is details to the error I am getting upon crash...does it have something to do with "Fault Module Name"?
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 11.1.3.8
Application Timestamp: 5274a87d
Fault Module Name: WebKit.dll
Fault Module Version: 7537.60.11.29
Fault Module Timestamp: 52f34882
Exception Code: c0000005
Exception Offset: 00050d98
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
itunes store causes itunes to crash windows 8
