need help restoring iphone 4
i forgot my pass,ipone disabled but the iphone in recovery mode wont sync so i cant restore it is there anything i can do
/i have windows 8
iPhone 4, i dont remember the version of the
my diagnostics report sry for mis spelling
Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
SAMSUNG ELECTRONICS CO., LTD. 300E5EV/300E4EV/270E5EV/270E4EV
iTunes 11.1.3.8
QuickTime not available
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00B8BAF00B85AE38
Current user is not an administrator.
The current local date and time is 2013-11-14 15:39:41.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {358DB975-DABC-4801-BFFF-48E974E80DB9}
Description: Microsoft Hosted Network Virtual Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {71F45012-67DC-4F3D-8596-8E1C421E5672}
Description: Microsoft Wi-Fi Direct Virtual Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {DD1175C3-F03C-45B3-82B4-5747DE589EBC}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {C52A6472-04ED-47AD-BFF6-E3DC5BC734C2}
Description: Qualcomm Atheros AR9485WB-EG Wireless Network Adapter
IP Address: 192.168.15.233
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.15.1
DHCP Enabled: Yes
DHCP Server: 192.168.15.1
Lease Obtained: Thu Nov 14 15:17:30 2013
Lease Expires: Thu Nov 14 16:17:30 2013
DNS Servers: 192.168.15.1
Adapter Name: {DC80EDEB-6A33-4B2F-8112-979BD5993078}
Description: Realtek PCIe FE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-11-14 15:25:57.
**** CD/DVD Drive Tests ****
LowerFilters: PxHlpa64 (3.1.1.0),
UpperFilters: GEARAspiWDM (2.2.3.0),
D: Slimtype DVD A DU8A5SH, Rev NS21
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 255:57 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 4.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.
**** Device Connectivity Tests ****
iPodService 11.1.3.8 (x64) is currently running.
iTunesHelper 11.1.3.8 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
No Universal Serial Bus Controller found.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod touch (2nd generation) running firmware version 4.2.1
Serial Number: 8K939BK575J
iPad mini (Wi-Fi) running firmware version 6.1.3
Serial Number: F4KJWCGSF193
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.