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Nov 15, 2013 3:00 AM in response to rogerasclaytonby Klaus1,What iMac is this, with what version of OS X?
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Nov 15, 2013 6:21 AM in response to rogerasclaytonby Allan Jones,★HelpfulSounds like you have a newer iMac than this forum covers. The newer ones have a bar or "fence" that, on detecting the drive has failed. moves the bar to block the slot so no media can be inserted (to avoid damage or loss of a disk).
You will need a new optical drive--contact an Apple retail Store or an Authorized Apple Service Provider: