Returning an iPad without the box

Question

Returning an iPad without the box

I just bought 4 iPad Airs directly from Apple as Christmas gifts. They're still in the plastic.

One of those 4 is for my daughter, although I wanted to get her a Retina mini. Had I known the Mini would be released and available so soon, I would have bought 3 Airs and waited for the Mini. In any case, I ordered the Mini, and it will be here on Monday.

Unfortunately, my wife tossed all the Air boxes. Can I return the iPad Air to apple without the box for a refund, or am I stuck having to sell it or gift it...

Thanks

Posted on Nov 15, 2013 5:23 AM

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Answer 1

SergZak

Level 6

10,984 points

Nov 15, 2013 6:06 AM in response to Dan-in-Virginia

I would simply call your local Apple Store, explain your situation and find out first-hand. I doubt they would *require* the box but you never know. They will require all accessories than came inside the box though.

See the following page:

http://store.apple.com/us/help/returns_refund

Nowhere on the page does it mention needing the actual physical box for a return although as I mentioned above, they do state that they require all accessories and documentation that came *inside* the box.

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Answer 2

Nov 15, 2013 6:35 AM in response to Dan-in-Virginia

The Apple store will return your ipad no problem. They'll look up the serial number and then when they get you the new iPad you want, they will open it and give you whatever you gave them. So if you want new chargers and all that, then you need to bring it and swap it. Otherwise there is no fee for bringing it back opened. You don't even need your receipt.

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Answer 3

Nov 15, 2013 5:58 PM in response to traceur333

I already bought the iPad Mini.

I would be returning it for a refund. Will Apple do that? I would think that since it was purchased at Apple's online store that it would not be possible to return a boxless product to a physical store for a refund.

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