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I was working on my computer a few days back, and it restarted. And it has been happening ever since. I get a grey screen saying that my computer was restarted because of a problem, and to press a button or wait a few seconds to restart.
What can I do to get rid of this problem.
Mac mini, OS X Mountain Lion (10.8.5)
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
In the Console window, look under the heading DIAGNOSTIC AND USAGE INFORMATION on the left for crash or panic reports. If you don't see that heading, select
View ▹ Show Log List
from the menu bar.
A crash report has a name that begins with the name of the crashed process and ends in ".crash". It may be under either of the two subcategories, "System" and "User." A panic report has a name that begins with "Kernel" and ends in ".panic".
Select the most recent of each and post the entire contents — the text, please, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post any other kind of diagnostic report, such as a hang log — they're very long and not helpful.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
In the Console window, look under the heading DIAGNOSTIC AND USAGE INFORMATION on the left for crash or panic reports. If you don't see that heading, select
View ▹ Show Log List
from the menu bar.
A crash report has a name that begins with the name of the crashed process and ends in ".crash". It may be under either of the two subcategories, "System" and "User." A panic report has a name that begins with "Kernel" and ends in ".panic".
Select the most recent of each and post the entire contents — the text, please, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post any other kind of diagnostic report, such as a hang log — they're very long and not helpful.
Interval Since Last Panic Report: 15 sec
Panics Since Last Report: 2
Anonymous UUID:
Fri Nov 15 17:11:11 2013
panic(cpu 0 caller 0xffffff8021ab8945): Kernel trap at 0xffffff8021a20ade, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0xffffffff8948394f, CR3: 0x0000000059f8e027, CR4: 0x00000000001606e0
RAX: 0x0000000100000000, RBX: 0x0000000000001100, RCX: 0x0000000000000000, RDX: 0x0000000000002000
RSP: 0xffffff81e1ef3e90, RBP: 0xffffff81e1ef3eb0, RSI: 0x0000000000001100, RDI: 0xffffff8055e6c6b8
R8: 0x0000000000000001, R9: 0xffffff81e1ef3e98, R10: 0x00000000000010bc, R11: 0x0000000000000206
R12: 0xffffff80220c0ba8, R13: 0xffffff80436526a8, R14: 0xffffff8055e54000, R15: 0xffffff8055e6b000
RFL: 0x0000000000010246, RIP: 0xffffff8021a20ade, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffffff8948394f, Error code: 0x0000000000000002, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff81e1ef3b30 : 0xffffff8021a1d636
0xffffff81e1ef3ba0 : 0xffffff8021ab8945
0xffffff81e1ef3d70 : 0xffffff8021acebfd
0xffffff81e1ef3d90 : 0xffffff8021a20ade
0xffffff81e1ef3eb0 : 0xffffff8021a10448
0xffffff81e1ef3f00 : 0xffffff8021a1961b
0xffffff81e1ef3f70 : 0xffffff8021aa6546
0xffffff81e1ef3fb0 : 0xffffff8021acf473
BSD process name corresponding to current thread: WindowServer
Mac OS version:
12F45
Kernel version:
Darwin Kernel Version 12.5.0: Sun Sep 29 13:33:47 PDT 2013; root:xnu-2050.48.12~1/RELEASE_X86_64
Kernel UUID: EA38B02E-2B88-309F-BA68-1DE29F605DD8
Kernel slide: 0x0000000021800000
Kernel text base: 0xffffff8021a00000
System model name: Macmini6,1 (Mac-031AEE4D24BFF0B1)
System uptime in nanoseconds: 1593537241656
last loaded kext at 265388008666: com.apple.filesystems.msdosfs 1.8.1 (addr 0xffffff7fa2090000, size 65536)
last unloaded kext at 328849478885: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7fa3644000, size 8192)
loaded kexts:
net.kromtech.kext.Firewall 2.3.5
net.kromtech.kext.AVKauth 2.3.5
com.apple.iokit.IOBluetoothSerialManager 4.1.7f4
com.apple.filesystems.autofs 3.0
com.apple.driver.AGPM 100.13.12
com.apple.driver.ApplePlatformEnabler 2.0.7d2
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleUpstreamUserClient 3.5.12
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleIntelHD4000Graphics 8.1.6
com.apple.driver.AppleHDA 2.4.7fc4
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.1.7f4
com.apple.driver.AppleMikeyDriver 2.4.7fc4
com.apple.driver.AppleSMBusPCI 1.0.11d1
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.4.5
com.apple.driver.AppleLPC 1.6.3
com.apple.driver.AppleIntelFramebufferCapri 8.1.6
com.apple.driver.AppleIRController 320.15
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.5
com.apple.driver.AppleUSBHub 635.4.0
com.apple.driver.AirPort.Brcm4331 615.20.17
com.apple.driver.AppleSDXC 1.4.3
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.iokit.AppleBCM5701Ethernet 3.6.2b4
com.apple.driver.AppleUSBXHCI 635.4.0
com.apple.driver.AppleUSBEHCI 621.4.6
com.apple.driver.AppleAHCIPort 2.6.6
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleACPIButtons 1.8
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.8
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 214.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2.1
com.apple.driver.AppleIntelCPUPowerManagement 214.0.0
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.6
com.apple.kext.triggers 1.0
com.apple.iokit.IOAcceleratorFamily 74.15
com.apple.driver.DspFuncLib 2.4.7fc4
com.apple.iokit.IOAudioFamily 1.9.2fc7
com.apple.kext.OSvKernDSPLib 1.12
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.1.7f4
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOBluetoothFamily 4.1.7f4
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.5d4
com.apple.driver.IOPlatformPluginFamily 5.4.1d13
com.apple.driver.AppleHDAController 2.4.7fc4
com.apple.iokit.IOHDAFamily 2.4.7fc4
com.apple.driver.AppleGraphicsControl 3.4.5
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.driver.AppleUSBMergeNub 621.4.6
com.apple.driver.AppleThunderboltDPInAdapter 2.5.0
com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0
com.apple.driver.AppleThunderboltPCIDownAdapter 1.3.2
com.apple.iokit.IOUSBHIDDriver 623.4.0
com.apple.driver.AppleUSBComposite 621.4.0
com.apple.driver.AppleThunderboltNHI 1.9.2
com.apple.iokit.IOThunderboltFamily 2.7.7
com.apple.iokit.IO80211Family 530.5
com.apple.iokit.IOUSBUserClient 630.4.4
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOUSBFamily 635.4.0
com.apple.iokit.IOAHCIFamily 2.5.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.8
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
System Profile:
Model: Macmini6,1, BootROM MM61.0106.B03, 2 processors, Intel Core i5, 2.5 GHz, 16 GB, SMC 2.7f1
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 768 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1333 MHz, 0x0000, 0x202020202020202020202020202020202020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1333 MHz, 0x0000, 0x000000000000000000000000000000000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x10E), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.7f4 12974, 3 service, 21 devices, 3 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD HTS545050A7E362, 500.11 GB
USB Device: Microsoft® 2.4GHz Transceiver v7.0, 0x045e (Microsoft Corporation), 0x0745, 0x14400000 / 1
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: USB 2.0 Hub [MTT], 0x1a40 (TERMINUS TECHNOLOGY INC.), 0x0201, 0x1d110000 / 9
USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 5
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x828a, 0x1d181300 / 8
The memory you installed doesn't meet the specifications for your model. Remove it and reinstall the original memory. I suggest you also remove the worthless third-party "security" software that you installed. Back up all data before making any changes.
Thank you very much.
I have had this same problem going on for several weeks. Here is what was sent to Apple:
Thanks for any help.
Anonymous UUID:
Thu May 21 07:46:50 2015
*** Panic Report ***
panic(cpu 2 caller 0xffffff8027617cc2): Kernel trap at 0xffffff802772f7f3, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000001200000001, CR3: 0x0000000308011083, CR4: 0x00000000001626e0
RAX: 0x000000000000006a, RBX: 0xffffff804a76d008, RCX: 0x0000000000000063, RDX: 0xffffffffffffffea
RSP: 0xffffff821041b560, RBP: 0xffffff821041b5b0, RSI: 0x0000001200000001, RDI: 0xffffff821041b5f0
R8: 0xffffffffffffffea, R9: 0x0000001200000001, R10: 0xffffff8227ace008, R11: 0x0000000000000000
R12: 0xffffff821041b5f0, R13: 0x0000000000000016, R14: 0x0000000000000016, R15: 0x0000000000018236
RFL: 0x0000000000010202, RIP: 0xffffff802772f7f3, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000001200000001, Error code: 0x0000000000000000, Fault CPU: 0x2
Backtrace (CPU 2), Frame : Return Address
0xffffff821041b210 : 0xffffff802752bda1
0xffffff821041b290 : 0xffffff8027617cc2
0xffffff821041b450 : 0xffffff8027634b73
0xffffff821041b470 : 0xffffff802772f7f3
0xffffff821041b5b0 : 0xffffff802792d878
0xffffff821041b6a0 : 0xffffff802792e285
0xffffff821041b840 : 0xffffff8027926fe9
0xffffff821041b8d0 : 0xffffff802793dcdf
0xffffff821041baa0 : 0xffffff802773b208
0xffffff821041bb80 : 0xffffff802773a9a5
0xffffff821041bcb0 : 0xffffff802774df35
0xffffff821041bd00 : 0xffffff8027725ec6
0xffffff821041bf00 : 0xffffff802771f117
0xffffff821041bf50 : 0xffffff8027a4ba86
0xffffff821041bfb0 : 0xffffff8027635376
BSD process name corresponding to current thread: bzfilelist
Mac OS version:
14D136
Kernel version:
Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64
Kernel UUID: 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D
Kernel slide: 0x0000000027200000
Kernel text base: 0xffffff8027400000
__HIB text base: 0xffffff8027300000
System model name: Macmini6,2 (Mac-F65AE981FFA204ED)
System uptime in nanoseconds: 67638601789374
last loaded kext at 59228583322067: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7fa9e5f000, size 69632)
last unloaded kext at 66459641441906: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7fa9e5f000, size 61440)
loaded kexts:
com.taoeffect.ispy.kext 2.0.2
com.usboverdrive.driver.hid 3.0.2
com.sophos.nke.swi 9.2.50
com.globaldelight.driver.BoomDevice 1.3
com.globaldelight.driver.Boom2Device 1.1
com.Logitech.Unifying.HID Driver 1.3.1
com.Logitech.Control Center.HID Driver 3.9.1
at.obdev.nke.LittleSnitch 4240
com.apple.filesystems.autofs 3.0
com.apple.driver.AGPM 110.19.5
com.apple.driver.ApplePlatformEnabler 2.2.0d4
com.apple.driver.X86PlatformShim 1.0.0
com.apple.iokit.IOBluetoothSerialManager 4.3.4f4
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AudioAUUC 1.70
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleMCCSControl 1.2.11
com.apple.driver.AppleHDA 272.18
com.apple.driver.AppleMikeyDriver 272.18
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleIntelHD4000Graphics 10.0.6
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleHV 1
com.apple.driver.AppleIntelFramebufferCapri 10.0.6
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.4f4
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.driver.AppleIRController 327.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 36
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.7.1
com.apple.driver.AppleUSBHub 705.4.2
com.apple.iokit.AppleBCM5701Ethernet 10.1.3
com.apple.driver.AppleSDXC 1.6.5
com.apple.driver.AppleFWOHCI 5.5.2
com.apple.driver.AirPort.Brcm4360 930.37.3
com.apple.driver.AppleAHCIPort 3.1.2
com.apple.driver.AppleUSBEHCI 705.4.14
com.apple.driver.AppleUSBXHCI 710.4.11
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.kext.triggers 1.0
com.apple.driver.AppleUSBAudio 295.23
com.apple.iokit.IOSerialFamily 11
com.apple.driver.DspFuncLib 272.18
com.apple.kext.OSvKernDSPLib 1.15
com.apple.iokit.IOSurface 97.4
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.iokit.IOAcceleratorFamily2 156.14
com.apple.AppleGraphicsDeviceControl 3.10.22
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.4f4
com.apple.driver.AppleHDAController 272.18
com.apple.iokit.IOHDAFamily 272.18
com.apple.iokit.IOAudioFamily 203.3
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.IOPlatformPluginFamily 5.9.1d7
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5
com.apple.iokit.IOUSBMassStorageClass 3.7.2
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.IOBluetoothHIDDriver 4.3.4f4
com.apple.iokit.IOBluetoothFamily 4.3.4f4
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.driver.CoreStorage 471.20.7
com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleThunderboltNHI 3.1.7
com.apple.iokit.IOThunderboltFamily 4.2.2
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.iokit.IOFireWireFamily 4.5.6
com.apple.iokit.IO80211Family 730.60
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.7.5
com.apple.iokit.IOUSBFamily 720.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 396
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.Libm 1
com.apple.kec.corecrypto 1.0
Model: Macmini6,2, BootROM MM61.0106.B03, 4 processors, Intel Core i7, 2.3 GHz, 16 GB, SMC 2.8f0
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x857F, 0x483634314755363747313630304700000000
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x857F, 0x483634314755363747313630304700000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x10E), Broadcom BCM43xx 1.0 (7.15.166.24.3)
Bluetooth: Version 4.3.4f4 15601, 3 services, 18 devices, 1 incoming serial ports
Serial ATA Device: APPLE SSD SM128E, 121.33 GB
Serial ATA Device: APPLE HDD HTS541010A9E662, 1 TB
USB Device: USB3.0 Hub
USB Device: USB3.0 Hub
USB Device: USB3.0 Hub
USB Device: Hub
USB Device: Hub
USB Device: MG7500 series
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: IR Receiver
USB Device: USB Receiver
USB Device: USB2.0 Hub
USB Device: USB2.0 Hub
USB Device: USB3.0 Media Reader
USB Device: Logitech Camera
USB Device: SmartHome PowerLinc USB E
USB Device: USB2.0 Hub
USB Device: Moshi USB Keyboard
Thunderbolt Bus: Mac mini, Apple Inc., 23.4
My Mac Mini keeps restarting it self in the middle of working on any program.
