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When I click on a video "full frame" icon, my screen just goes to black. Any idea how to fix it?

Suddenly my "expand-view" is not working on my iMac. When I click on the bottom right of a video (icon) to expand it to full screen my screen just goes black. I am hoping it is a simple fix. Has this happenned to anyone else?


Thanks so much! Beth

iMac, Mac OS X (10.6.8)

Posted on Nov 15, 2013 8:24 AM

Reply
1 reply

Nov 15, 2013 3:48 PM in response to Open Eye Communications

Make sure you have run this update:

ttp://support.apple.com/kb/DL1399


You can check by going to System Preferences/ software update, installed tab. (You can also run it again safley) Always do a back up before doing anything.


You can also try a NVRAM/PRAM reset:


Power off, power back on holding the following keys, OPTION + COMMAND + P + R

continue to hold these keys till you hear the start chime 2 times, reboot.

When I click on a video "full frame" icon, my screen just goes to black. Any idea how to fix it?

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