8 Replies Latest reply: Nov 15, 2013 3:28 PM by sanjampet
Mickillinit Level 1 Level 1 (0 points)

Trying to help a friend update her computer to the newest OS. Every time i accept the terms and conditions and warnings about being plugged in and all that, and every time, it restarts but doesn't install the updates and I have to start over to no avail... I've been un-checking the software updates like itunes, iphoto, garage band, safari, etc that aren't really needed... could that be affecting it somehow? seems unlikely... help pls!

MacBook Pro, Mac OS X (10.6.8)