8 Replies Latest reply: Nov 15, 2013 3:28 PM by sanjampet
Mickillinit Level 1 Level 1

Trying to help a friend update her computer to the newest OS. Every time i accept the terms and conditions and warnings about being plugged in and all that, and every time, it restarts but doesn't install the updates and I have to start over to no avail... I've been un-checking the software updates like itunes, iphoto, garage band, safari, etc that aren't really needed... could that be affecting it somehow? seems unlikely... help pls!


MacBook Pro, Mac OS X (10.6.8)
Reply by seventy one on Nov 15, 2013 1:10 PM Helpful

Seems to me you need to first .....

 

Thoroughly check the details in the link sanpamjet gave you.  I'll repeat it.  

 

OS X Mavericks: System Requirements\

 

If your machine qualifies, bring it up to the maximum level for the OS you use.   That is ...

 

Mac OS X 10.6.8 Update Combo v1.1

 

Then follow up with software updates to pull in the iTunes and security updates.   This should set you up for further progress.

 

All being well, you can then go directly from Snow Leopard to Mountain Lion via the App Store, providing you meet the specs.

 

MAVERICKS  Tech Specs Apple - OS X Mavericks - Read the technical specifications.

 

Be aware that although Apple suggest 2GB RAM, the general concensus here is that 4GB is needed.   And that any PPC apps you have will be rendered useless by the update.

 

Good luck.

All replies

  • sanjampet Level 5 Level 5

    Run the updates then try again.

     

    You may also want tp do a permissions repair Applications>utilities>disk utility, select your (her) volume from the left column, First Aid tab and click repair permissions, after that run verify disk to make sure there are no disk errors (the erors will be in red font) if you get diak errors, you will need the install disk to repair it before you can do the upgrade.

     

    Also make sure the machine supports the OS.

     

     


    http://support.apple.com/kb/HT5842

  • Mickillinit Level 1 Level 1

    what do you mean run the updates? i can't get them to download/install...

  • sanjampet Level 5 Level 5

    Try starting in safe mode and then try to run the updates, use an ethernet connection if available.

     

    Safe Mode:

    Power on the MBP holding the left SHIFT key untill you see the progress BAR, then release the shift key (note that this start will take longer so be patient) log in and try to run the software updates. If sucessful log out and restart normally. (note the logout and shut will also take longer)

     

    If no joy.

     

     

    Then check the disk/permissions.

  • seventy one Level 6 Level 6
    expertise.peripherals
    Peripherals

    Seems to me you need to first .....

     

    Thoroughly check the details in the link sanpamjet gave you.  I'll repeat it.  

     

    OS X Mavericks: System Requirements\

     

    If your machine qualifies, bring it up to the maximum level for the OS you use.   That is ...

     

    Mac OS X 10.6.8 Update Combo v1.1

     

    Then follow up with software updates to pull in the iTunes and security updates.   This should set you up for further progress.

     

    All being well, you can then go directly from Snow Leopard to Mountain Lion via the App Store, providing you meet the specs.

     

    MAVERICKS  Tech Specs Apple - OS X Mavericks - Read the technical specifications.

     

    Be aware that although Apple suggest 2GB RAM, the general concensus here is that 4GB is needed.   And that any PPC apps you have will be rendered useless by the update.

     

    Good luck.

  • Mickillinit Level 1 Level 1

    i think this must have to do with some kind of setting involving restart. i tried it in safe mode and same thing. what's going on is that the computer doesn't fully shut down on restart, it just appears to close for a second and then reopens the log in table... thoughts?

  • sanjampet Level 5 Level 5

    Then instead of clicking restart, click shut down and then do a hard restart.

  • seventy one Level 6 Level 6
    expertise.peripherals
    Peripherals

    A brief update.  My post contained a small typo.   You can go direct from Snow Leopard to Mavericks providing you meet the Mavericks criteria.   Here is a link which will show you which apps will work with Mavericks and which won't.  Can be a costly move and Snow Leopard is a very reliable OS.   I would be inclined to wait a month or two, let Mavericks early problems be resolved by others.

     

    Application compatibility table - RoaringApps

     

    Thank you for the star.

  • sanjampet Level 5 Level 5

    seventy one,

     

    Thanks for sending the Combo 10.6.8 update, that was my next query, but I had to run my kid someplace.