For some reason, a web site I often use called Food.com is coming up with a 500 error, internal server. I have been troubleshooting with them, and they can't duplicate the problem. I'm wondering if there is something in the preferences for Safari that needs to be deleted. Anyone have any ideas?
MacBook Pro (17-inch Early 2011), OS X Mavericks (10.9)
It's simpler to try another web browser. If the site fails it's clear they have issues. See if it is working in Google Chrome or Firefox etc.
A 500 error is an 'internal server error', so the site in question really should look at their own server logs (give them a time & your timezone that the errors occured).
https://en.wikipedia.org/wiki/List_of_HTTP_status_codes
It's obviously bad if a visitor can crash their server.
You can check Safari's extensions are all up to date (assuming you have some installed) by looking in the Safari Preferences.
You can also use Safari's 'private browsing mode' (in the Safari menu) to prevent any login cookies causing issues, see if that makes a difference.
It is also possible to reset Safari & empty it's caches. That will obviously lose all of your browsing history, login cookies, download history etc, so take care to only select items that you are comfortable loosing.
You can also test in a completly new user account to see if only your account is affected. Create one in 'System Preferences > Users & groups' (call it test). Login as test & see if the error still appears in Safari.
It's simpler to try another web browser. If the site fails it's clear they have issues. See if it is working in Google Chrome or Firefox etc.
A 500 error is an 'internal server error', so the site in question really should look at their own server logs (give them a time & your timezone that the errors occured).
https://en.wikipedia.org/wiki/List_of_HTTP_status_codes
It's obviously bad if a visitor can crash their server.
You can check Safari's extensions are all up to date (assuming you have some installed) by looking in the Safari Preferences.
You can also use Safari's 'private browsing mode' (in the Safari menu) to prevent any login cookies causing issues, see if that makes a difference.
It is also possible to reset Safari & empty it's caches. That will obviously lose all of your browsing history, login cookies, download history etc, so take care to only select items that you are comfortable loosing.
You can also test in a completly new user account to see if only your account is affected. Create one in 'System Preferences > Users & groups' (call it test). Login as test & see if the error still appears in Safari.
I already tried all the different browsers; same problem. Thanks for all your hints-- I've already tried them all. I'm convinced it's their problem eaven tough the representtive I've been emailing with says she can't duplicate the problem. It will be interesting to see if they ever get it fixed. I do appreciate the list you included.
I did test in a new account-- there was no problem. Recipe came right up, so it seems only my account is affected. Is there something I can do to fix that?
Possibly, we need to figure out how 'something' could be affecting all browsers in your account.
Can you quit all apps, log out completely (or reboot). Log back in but hold shift after pressing the 'login' button.
This will disable the login items. Test all browsers & post the results here.
If it still fails we should look at what is running via EtreCheck, it must be something inside your account.
Now, I'm really in a mess. I followed your instructions about holding down the shift while logging in after quitting all apps, tried different browsers with same results. When I booted up again, my Excel program and Seagate Dashboard came up with the message that they couldn't be open because Power PC Applications are no longer supported. Now, what do I do? What a mess!
Safe mode won't change the system, aside from causing some system caches to be rebuilt.
The apps must have already been failing to open (PowerPC apps haven't been supported on OS X since Mac OS 10.6 - Snow Leopard).
Sorry, if you want to use those apps the only practical solution is to either buy new versions, or erase & re-install 10.6.
I guess you updated from 10.6?
Do you have a backup from before you added Mavericks
I'm on another computer that's allowing me to sign in. I was able to reinstall Excel and Seagate from my Time Machine backups. I'm doing troubleshooting right now and reinstalling Maverick. I'll keep you updated. In my Documents folder, there were two new folders, Lost and Found and Damaged Files.
One question: how would I do I complete backup from Time Machine instead of restoring individual files?
Boot into recovery mode (via cmd+R) and select the option to restore from Time Machine.
What version of Office did you have installed?
I don't know what 'Seagate Dashboard' is but be aware if it is a driver for reading external disks a lot of users have seen massive data loss on external disks, ensure you have 2 copies of important files on external disks (leave one disconnected from 10.9.
It is still unclear if it is 10.9 or WD tools causing the loss - but it is something to be aware of.
Reistalling Maverick did help-- finally able to sign in on Apple . I'm using Office for Mac 2011. Supposedly, a new version should be coming out, but I haven't seen anything yet.
That's good news, I assume it's still ok.
Nice job
:)
500 error internal server
