TS1382: iPod troubleshooting basics and service FAQ

Learn about iPod troubleshooting basics and service FAQ
cathyfromburlington
Level 1 (0 points)

Q: The click-wheel on my old Ipod has quit working.  I cannot select or move anything. Can this be resolved?

I have an older Ipod with a click wheel.  I cannot move the wheel or make any selections.  It turns off and on but that's all I can do.  Can this be fixed or can I do something to fix it myself?  I have loads of music on this Ipod and would like to transfer or save it if possible.

iPod classic, Other OS

Posted on Nov 15, 2013 12:23 PM

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cathyfromburlington

Q: The click-wheel on my old Ipod has quit working.  I cannot select or move anything. Can this be resolved?

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  • by Kenichi Watanabe,Helpful

    Kenichi Watanabe Kenichi Watanabe Nov 15, 2013 12:40 PM in response to cathyfromburlington
    Level 8 (39,278 points)
    Mac OS X
    Nov 15, 2013 12:40 PM in response to cathyfromburlington

    Have you checked the Hold switch to make sure it is not ON?

     

    Does the iPod still appear in iTunes when connected? 

     

    If you are using automatic syncing to load the iPod, all of the songs on the iPod should be in your iTunes library.  If you are managing content manually, and there are songs on the iPod that are not in your iTunes library, that is risky, because an iPod can be broken or lost.

     

    You cannot use iTunes to transfer song files from iPod to computer, except for songs purchased from the iTunes Store.  However, there are third-party methods and utilities that can transfer from iPod to computer.  If you do an Internet search on something like "ipod transfer," you should get some links.  (The CNET article seems to be popular.)

     

    Before attempting any repair, you should offload those songs and add them to your current iTunes library, so that all of your songs are in one place.