readski
Level 1 (0 points)

Q: my scanner stopped working after maverick install

After installing maverick my scanner stopped working .... images and documents were black files ..... bought a new printer/scanner and it locks up during the scan and there is no output .... ***?

OS X Mavericks (10.9)

Posted on Nov 15, 2013 12:39 PM

by Carolyn Samit,Solvedanswer
Carolyn Samit Carolyn Samit
Level 10 (122,086 points)
Apple Music
A:

Try using the Image Capture app in your Applications folder for scanning.

 

Connect the scanner to your Mac whether Wi-Fi or USB.

 

Launch Image Capture.

 

Click the very small black box Image Cap black box icon asc.jpg  bottom left side of the Image Capture window.

 

You'll see this pop up menu:   Connecting this (device) opens:

 

You can select a default app to scan (Image Capture) and select a folder from the Imort To pop up menu on the right to save scanned files to.

 

Mac Basics: Using a scanner

 

 

message edited by:  CS

Posted on Nov 15, 2013 12:48 PM

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readski

Q: my scanner stopped working after maverick install

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  • by Carolyn Samit,Solvedanswer

    Carolyn Samit Carolyn Samit Nov 15, 2013 12:48 PM in response to readski
    Level 10 (122,086 points)
    Apple Music
    Nov 15, 2013 12:48 PM in response to readski

    Try using the Image Capture app in your Applications folder for scanning.

     

    Connect the scanner to your Mac whether Wi-Fi or USB.

     

    Launch Image Capture.

     

    Click the very small black box Image Cap black box icon asc.jpg  bottom left side of the Image Capture window.

     

    You'll see this pop up menu:   Connecting this (device) opens:

     

    You can select a default app to scan (Image Capture) and select a folder from the Imort To pop up menu on the right to save scanned files to.

     

    Mac Basics: Using a scanner

     

     

    message edited by:  CS

  • by readski,

    readski readski Nov 16, 2013 8:38 AM in response to Carolyn Samit
    Level 1 (0 points)
    Nov 16, 2013 8:38 AM in response to Carolyn Samit

    Thanks for this information. I had never thought to utilize the Image Capture app for my scanning as the printer/scanners always have their proprietary software.

     

    Actually I solved my own problem with the new Printer (Brother MFC-J870dw) as I rebooted my Mac and everything worked well.

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Nov 16, 2013 10:11 AM in response to readski
    Level 10 (122,086 points)
    Apple Music
    Nov 16, 2013 10:11 AM in response to readski

    Alls well that ends well !!  You're welcome