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User profile for user: bdonahy
bdonahy Author
User level: Level 1
0 points

itunes will not play anything

I open iTunes, select a song from the library, and the song will not play. No sound, no movement on the status bar.

Windows 7

Posted on Nov 15, 2013 1:59 PM

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2 replies
User profile for user: judysings
judysings
User level: Community Specialist

Nov 17, 2013 8:57 AM in response to bdonahy

Hi bdonahy,


Welcome to the Support Communities!


Are you able to hear sound in other applications?


If you are having issues with iTunes for Windows, it may be best to completely uninstall iTunes and related components. See this article for information:


Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

http://support.apple.com/kb/HT1923


Additionally, you may want to attempt the troubleshooting steps in these articles:


iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues

http://support.apple.com/kb/TS1717


Cheers,


- Judy

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itunes will not play anything

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