HT201442: If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes

Learn about If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes

staciegirlak

Level 1 (0 points)

Q: I cannot remember my restrictions passcode to reset my iphone 4s

I just bought an iphone 5s and am trying to give my old iphone 4s to someone and I cannot reset it. I cannot remember my restrictions passcode

iPhone 4S, iOS 6

Posted on Nov 15, 2013 3:32 PM

I have this question too

Q: I cannot remember my restrictions passcode to reset my iphone 4s

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Helpful answers

by Delgadoh,

Delgadoh Nov 17, 2013 11:36 AM in response to staciegirlak
Level 4 (1,405 points)

Nov 17, 2013 11:36 AM in response to staciegirlak

Hey staciegirlak,

It looks like, according to "iOS: Understanding Restrictions," if you lose or forget a restriction passcode, you will need to perform a factory restore to remove it. I'd follow the directions for restoring in here:

iTunes: Restoring iOS software
http://support.apple.com/kb/HT1414

Welcome to Apple Support Communities!

Regards,
Delgadoh
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