HT202716: Update the software on your Apple TV

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aolfert
Level 1 (0 points)

Q: my apple tv update wont install

my apple tv wont update and send me an error message saying it cant download the new software

AppleTV 2

Posted on Nov 15, 2013 3:34 PM

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aolfert

Q: my apple tv update wont install

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Nov 16, 2013 5:41 AM in response to aolfert
    Level 10 (104,485 points)
    Apple TV
    Nov 16, 2013 5:41 AM in response to aolfert

    Welcome to the Apple Community.


    If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:


        1.    Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)

        2.    Connect the micro USB cable to the Apple TV and to your computer.

        3.    Reconnect the power cable (only for Apple TV 3)

        4.    Open iTunes.

        5.    Select your Apple TV in the Devices list, and then click Restore.


    (You may already have a micro USB cable if you have a camera or other digital device)