1 Reply Latest reply: Nov 16, 2013 5:41 AM by Winston Churchill
aolfert Level 1 Level 1 (0 points)

my apple tv wont update and send me an error message saying it cant download the new software


AppleTV 2
  • Winston Churchill Level 10 Level 10 (85,750 points)

    Welcome to the Apple Community.


    If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:


        1.    Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)

        2.    Connect the micro USB cable to the Apple TV and to your computer.

        3.    Reconnect the power cable (only for Apple TV 3)

        4.    Open iTunes.

        5.    Select your Apple TV in the Devices list, and then click Restore.


    (You may already have a micro USB cable if you have a camera or other digital device)