2 Replies Latest reply: Nov 15, 2013 4:36 PM by lickwadater
lickwadater Level 1 (0 points)

Just tried installing an update to OSX Snow Leopard.  Prior to trying to update OS, I was running V 10.6.3.  During installation, it locked up.  Although the screen tells me that the installation will be completed in less than one minute, that was two hours ago, and the computer won't permit me to shut it down via the power button, as I get an error sound.  What do I do now?  Help!

MacBook Air, snow leopard OS
  • sanjampet Level 5 (7,760 points)

    Hold the power key till it shuts down, it may take a little while, try holding it thru the warning.


    Then if it shuts down restart and open Safari/Preferences, General tab, and set "Save Downloaded Files to:"


    Select desktop, if desktop is not available in the the drop down menu, click other, then select Desktop from the column from the on the left.


    Then download this:



    This will download the "stand alone installer"


    Click on the installer pkg and follow the prompts.


    Hope this helps

  • lickwadater Level 1 (0 points)

    Thanks for your prompt reply.  I was getting an error tone when I tried to shut down computer, however, later, I again pushed the shut down button.  No tone warning, and it accepted a hard shut down request.  I was then able to start computer, and all is well now.  Thanks for your support. 


    I was trying to set up a Genius Bar appointment at the Del Monte store, and was told that there were not any appointments available until Monday night!!  Not acceptable on Friday night when you need your computer every day!  More store staffing, please!