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on my iphone, in my itunes, i have red circle with a square by music. wont play. have tried syncing repeatedly.....

on my iphone, in my itunes, i have red circle with a square by music. wont play. have tried syncing repeatedly...

Posted on Nov 15, 2013 6:22 PM

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3 replies

Nov 18, 2013 6:34 AM in response to jaybolt

Hi jaybolt,


Welcome to the Support Communities!


It sounds like these songs are having issues downloading from iTunes in the Cloud. To troubleshoot, do the following:


Try signing out of your account in Settings > iTunes & App Store. Once signed out, go ahead and restart your iPhone, then sign back in.


iOS: Changing the signed-in iTunes Store Apple ID account

http://support.apple.com/kb/HT1311


iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting

http://support.apple.com/kb/HT1430


If you continue to have issues, there may be an interrupted download that is preventing other content from downloading. See the following article to resume any interrupted downloads:


iTunes: How to resume interrupted iTunes Store downloads

http://support.apple.com/kb/HT1725


Cheers,


- Judy

on my iphone, in my itunes, i have red circle with a square by music. wont play. have tried syncing repeatedly.....

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