Q: Netflix quality HORRID after update

Excellent video Chris.  Proof of what we all have been experiencing.  Thank you for taking the time to put this together.  Let's all send this on to NF and Apple!

Nice video. I just tweeted it to their customer service Twitter account, along with a link to this forum. They claim that they are looking into the issue.

Their reply to my tweet was "we haven't heard a lot about this from other members."

What??

@skywlkrsnd and @Lukazoid,

Can you post the twitter handle of the twitter account you contacted? I think everyone who has posted here should tweet the same thing to them:

You say you haven't heard a lot about this, why haven't you read http://bit.ly/18pTx8J

(link goes to this discussion)

According to the profile page on their main profile, their customer support handle is @Netflixhelps
So that's who I've been tweeting to.

Excellent. Done.

Chris Brestle wrote:

 

If a picture is worth a thousand words, hopefully this video will be worth more. . . . 

. . . .Feel free to share this link as needed...hopefully we get a solution soon.

 

http://www.youtube.com/watch?v=sXpNOLgABLE

Thanks for your excellent production.

I've just sent your link to Macworld, with a suggestion that the causes and planned fixes for this problem would make an excellent article. Who knows what they will do with it? I suppose they have to be careful not to disturb the company that's their main reason for being.

Thanks all. I was too frustrated having to verbally explain it...I figured a video would help us all!  I just responded to my prior twitter thread with NF...we'll see if they respond.

Great call on sending the link to Macworld. If just one of those sites picks up the story it could actually get some traction.  I encourage anyone to send that link onto the Apple news sites you read.

I sent a link to this thread over to AppleInsider yesterday.

I'm tweeting this thread and the youtube vid links to Rene Ritche of iMore website asking why they haven't reported on it yet..

He replied and is aware

"@mpt45 @iMore We’re looking in to. I can’t even get Netflix to play since the update :-/"

Thanks. Everyone keep flooding their channel. We may get their attention on this. They need to hear it over and over because the SOP is to blame the customer (and usually it is the customer).

@Netflixhelps Apple TV Netflix app broke w/Nov update. Many people have let you know. Why haven't you read bit.ly/18pTx8J and acted?

Hey Jim! We need more info about this. Please give us a call http://nflx.it/13AryOm

I did call. TWICE. Watch the video and you will see what you need to see.

We still need you to call us again since we're investigating. Thanks! *JMO

Your CSRs are no help. They just tell me to change settings. It's a demonstrated problem. Just look into it.

Alright - sit tight, Jim. Thanks! *JMO

SIT TIGHT? W.T.F. does that mean? Hopefully they are getting the message. Keep bugging them. It's the only way.

I know it's an Apple TV problem but it is still interesting to note that no Verizon DSL users have reported problems here. The posts I've seen were reporting ATV/Netflix problems on Comcast or Time Warner. Or did I miss something?

Thanks for the video, I was trying to explain this to somebody else as to what was happening with both of my Apple TVs. The HD then buffer then it drops to blurry SD.

It blows when people don't read the posts before passing judgement ...

User MrZeebo (pg 11) posted on this thread that he had FIOS in Boston and was experiencing the same problem.

For what it's worth, I sent them a Tweet @netflixhelps and got the same response - give us a call.  I do not have the time or patience to deal with their tech support.  Just don't need to hear someone tell me to power cycle all of my equipment yet again.

Situation remains unchanged as of last night:

Time Warner ISP with 50 down/5 up

PS3 locks in at 5800 on the example short and looks great.

Airplay from my iPad looks great.

Netflix app on both ATV2 and ATV3 is terrible.