Q: Netflix quality HORRID after update

Oh netflix doesn't even work on iOS 6?

Peace out you were the first that was negative...pot calling the kettle black ✌️

Vandergraff wrote:

 

ericfromin wrote:

 

THIS ALL CAME ABOUT WHEN NETFLIX MADE CHANGES & NOW OFFERING SUPER HD ON MOST TITLES NOW. WE ALL THOUGHT AT FIRST IT WAS THE APPLE TV UPGRADE BUT SEEMS THATS NOT THE CASE. I THINK NETFLIX WAS COUNTING ON COMCAST & OTHERS TO GOIN OPEN CONNECT,

Super HD was opened to all Sept 26th.

 

The Netflix Apple TV issue started around 11 November.

 

My Chromecast (Airplay and Rokus) all continue to get Super HD on Comcast.

 

There is a Netflix Apple TV issue that started 11 November - and there are certainly other issues as well - but let's not mix them please

I bought a chromecast to see if it's any better - it is and I don't think this is specific to the ATV as I'm seeing 235kbps on any computer and the iPad Air.

The last time this happened on the ATV (only) someone in Netflix's second tier technical support indicated that it was related to which CDN was serving which devices.

I think this is consistent which the reports in this forum despite the protests of some.

The difference this time is that the Airplay hand-off clearly works around the problem.  Whether Netflix actually fixes this problem, at least for the CDN that's actually serving MY Apple TV, or simply breaks the Airplay workaround is of some concern to me.

For clarity - I shold have said My Chromecast (and Apple TV using Airplay and Rokus) all continue to get Super HD on Comcast.

rgoldd2 wrote:

 

posting here isn't going to get you anywhere as Apple doesn't read these forums so the feedback site at least reaffirms they are aware of the issue. 

I would suggest you post here (and on the feedback site if you wish).

Apple certainly does monitor active forums - even if they don't participate. The second level Apple tech support confirmed this - but frankly it would be unimaginable they wouldn't.

So last night I tried a test.  In western suburbs of Chicagoland.  iPad 4 using Comcast ISP; testing speeds and pings indicate great bandwidth.  Tried Example Short from Netflix and result was 256kbps pixelated.  turned off wifi; did not move; turned on cell (verizon LTE 2of5 bars)  Netflix quality much much better about 750 - flucated between 500/750.  Moved upstairs - cell signal improved and so did Netflix quality.

I think what is happening is that Netflix data is like water flow in a pipe - it's going along just fine until it needs to turn off to the Comcast ISP building then the pipe is much smaller and the pressure increases but the Netflix Data Flow simply cannot get through into the Comcast ISP building.  According to reports VPN works well and would indicate that Comcast is throttling or blocking Netflix.  That's not exactly true.  Comcast can truthfull say we are doing nothing to impeid Netflix from getting to our subscribers.  What Comcast doesn't say is they are not widing the pipes/highway for Netflix Data from the public (Level3, etc) to the private (Comcast).  As a benifit uneducated (most consumers) blame Netflix and un-subscribe - this is great for ISP's that supply Video/TV since those consumers will continue to paying for television subscription.  This is the case if your Netflix picture quality improves (after device reset to remove speed bandwith data from device) during the times of day that Netflix is not in use much (like morning when most are at work).

Brian65PLS wrote:

 

. . . I think what is happening is that Netflix data is like water flow in a pipe - it's going along just fine until it needs to turn off to the Comcast ISP building then the pipe is much smaller and the pressure increases but the Netflix Data Flow simply cannot get through into the Comcast ISP building.  According to reports VPN works well and would indicate that Comcast is throttling or blocking Netflix.  That's not exactly true.  Comcast can truthfull say we are doing nothing to impeid Netflix from getting to our subscribers.  What Comcast doesn't say is they are not widing the pipes/highway for Netflix Data from the public (Level3, etc) to the private (Comcast). . .

Yes. I am sure you are right.

This explains the notably bad performance we are having in Minneapolis, after the preceeding years of great ATV service. Then came the Super HD rollout and Comcast's (and other major ISP's) refusal to accept Netflix's terms on Open Connect. Since Netflix wasn't willing to pay them more they left the pipe small, as you said.

For whatever reason the Netflix app on Apple TV's (and my iPad Air, etc.) can't handled that "small pipe" flow. I'm convinced that part of the solution (perhaps the hard part) is for Netflix to work with the large ISP's to get "large pipe" flow.

Many have said it's time for netflix to pay for the bandwidth their service uses.

My question is then what the heck does the $90/month I'm paying to comcast for.

$15/m Static IP

$15/m Equipment (can not even buy a business modem because Comcast can and does refuse to connect those third party modems to their network - different for consumer/homeowner who can connect their own modem)

So that leaves $60 for getting about 20-25M down and 3-7M up.  I think that is more than enough for Comcast to provided me with quality internet service.

Your static IP has nothing to do with the Netflix issue nor does your cable modem. Comcast signed a net neutrality agreement with the FCC when purchasing NBC.

True Comcast did sign the net neutrality agreement.

That agreement doesn't say Comcast has to spend money to upgrade their pipes/equipment to allow the overwhemling bandwidth demand by their customers through.

The static IP nor the equipment costs Comcast $30/m  maybe a few dollars but most of that $30/m goes straight to the bottom line.

I would really like to see the Major ISP's (esspecially thoses that sell tv subscriptions) spend some money on pipes/equipment or allow Netflix to install Open Connect Equipment in thier buildings.

Brian65PLS wrote:

 

Many have said it's time for netflix to pay for the bandwidth their service uses.

My question is then what the heck does the $90/month I'm paying to comcast for.

$15/m Static IP

$15/m Equipment (can not even buy a business modem because Comcast can and does refuse to connect those third party modems to their network - different for consumer/homeowner who can connect their own modem)

So that leaves $60 for getting about 20-25M down and 3-7M up.  I think that is more than enough for Comcast to provided me with quality internet service.

You must have business service?

Comcast will let you buy your own modem - I have a sb6141.

Comcasts pipes are more than wide enough the reason they don't have open connect if because they own NBC and sell regular cable. Netflix Open Connect requires the ISP either pay to peer up when they are already peered up or for Netflix to install a free device inside the ISP building but that takes up space and obviously requires the ISP to exhaust personal resources at the least while it is being installed.

Test this go to http://www.speedtest.net and choose a server near you not hosted by Comcast and then see if you are getting enough speed for 5800kilobits ps(~5.8megabits ps)(~0.71megabytes ps) through your line. Comcast has significantly upgraded their infrustructure recently in most places.

In almost all areas of the country this year Comcast has raised speeds some areas the upload speed was raised different but download is what we are using.

• Comcast’s Blast tier increased 25Mbps to 50Mbps
• Extreme increased from 50Mbps to 105Mbps
• Performance increased from 12Mbps to 25Mbps

Again, this is not an ISP nor a bandwidth issue. It's that Netflix on ATV2/3 simply can't stream properly. I get plenty o bandwidth for all sorts of things, including Netflix on other devices (but not an iPhone 5S, works really bad there too. Also failed on my PS3. The Samsung TV works fine.).

Again, there is enough bandwidth to play Netflix 1080p, in fact I can play two streams in that quality. What I can not do is get even 720p on the ATV2.

This implies that the ATV2 either uses other servers (which previous posts indicate can be the problem) or that there's a software error of some kind (improper bandwidth negotiation, or some other bug). It does not imply that Comcast is in any way shape or form the cause of the issues that we are discussing in this thread.

Thanks for this tip, been noticing stutters, slow initial load and fuzzy images.

Did the test on my current 1080P Apple TV regularly updated. It quickly dropped to 375 then down to 235 data rate!

Got out my 720P Apple TV that hasn't had recent updates,connected in place so exact same internet feed. It ran at 1050 and didn't drop at all.

Not sure what to conclude, except that I will be using my 720P box now, till Apple / Netflix fix this.

Netflix for iPad just got an update that says "Bug Fixes". Wonder if they released anything for apple tv..

boylan wrote:

I bought a chromecast to see if it's any better - it is and I don't think this is specific to the ATV as I'm seeing 235kbps on any computer and the iPad Air.

And I'm not.  How do you explain that?