Q: Netflix quality HORRID after update

Just watched a two-hour movie, in glorious Super HD, on Netflix on my same old Apple TV 3, in prime time. Just as I could before this flap started last month. No Apple software update needed.

As fun as it can be to bash Apple, I'm convinced the entire cause of this "horrid" quality was Netflix. Routing not worked out properly for their increased bandwidth Super HD, and their ATV app not compatible with the inferior stream they provided.

QED

I just compared the Apple TV 3 to the Roku 2 XS.

Apple TV started at 5800 Kbps and stayed there for the entire 15 seconds I tested.  Roku started at about 165 Kbps and slowly ramped up, but maxed out at 3800 Kbps.  So from my experience the Apple TV works better with Netflix than the Roku 2. 

15 minutes in prime time might do it.  15 seconds does not.

GaryJR4 wrote:

 

15 minutes in prime time might do it. 

With the 11 minute 'example short' 

Still getting reliable Super HD here on my Apple TV

Miss Fisher's Murder Mysteries lokked really good on my Apple TV last night.

More than 15 actually.  it was so bad you could stop/restart over 30 minutes with results that made little sense.

Bazaar tonight. Wanted to watch on my iPad air rather than AppleTV because rest the family's asleep. AppleTV screaming at 5800. iPad air 235. iPad air started out at about 3000 and drop to 235 turned it on/off didn't help. Signed out and then signed back in. Do four different speed tests. Nothing wrong with the iPad air.  Oh well Apple TV tonight with the volume low.

I'm still having image quality issues. Not as bad as before but still ditched from HD to SD for a minute or two at a time throughout a program.

You may need to have your modem reset or re provisioned. you will have to call your isp & have them do it for you.Make sure you get somebody in the states & a tech., even though your internet is working your modem might be in time out.Resetting your modem your self sometimes wont do it, i know it happened to me. Hope this works.

It did not go well again for me in prime time last night.  Two episodes of Lillyhammer on ATV were not good then the sample would not get to HD.  Then one episode on Chromecast looked great.

Atv still unwatchable for me. Yesterday it was watchable for almost a half hour and then quickly fell apart. Some day.....

Our ATV and Netflix are working just fine now. We watched two hours of it last night without issue. Watching the test short at any time it now holds a steady 5800 and full HD quality. We have tried it a few days now at different hours, making sure to include prime time, and it has held full HD every time through the full show.

Netflix via ATV still not working properly for me: I get about 2 seconds of HD then it switches back to a poor quality SD look. I'm running a cable modem With 50mb/sec down, so it's not a problem with the connection speed.  Tried resetting, unplugging and re plugging, but no dice: nothing seems to fix it.

Kirby

Same for me even on Roku.  Switch to speed tests are they are fine.

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To our customers in the US, CA, and Latin America: we're aware of streaming issues on all devices & working to resolve the problem ASAP.

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GaryJR4 wrote:

To our customers in the US, CA, and Latin America: we're aware of streaming issues on all devices & working to resolve the problem ASAP.

Netflix outage interrupts streaming in US, Canada and Latin America (update: fixed!)