DustyStorm

Q: Netflix quality HORRID after update

I made the mistake of updating to latest firmware, 6.0.2. Ever since, Netflix quality *****. SuperHD used to be so sharp and crisp. Now it's pixelated and NOT hd in the least bit!

 

How can I undo the software change? Has anyone else had this issue?

Posted on Nov 15, 2013 7:17 PM

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Q: Netflix quality HORRID after update

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  • by bodosom,

    bodosom bodosom Jan 4, 2014 2:43 PM in response to jimpal
    Level 1 (28 points)
    iPhone
    Jan 4, 2014 2:43 PM in response to jimpal

    jimpal wrote:

    The question it leaves in my mind, however, is why my Apple TV service on Netflix has returned to outstanding, as it was before this problem

    It hasn't in general.  Multiple people have reported a temporary improvement.  The only person that has reported a motivated fix  reports that they reliably get streams from Limelight.  If you want to speculate about causes/correlations you have to do more than say "Well it works for me.".

     

    jimpal wrote:

    The only variable I see is Netflix streaming arrangements with ISP's.

    You have private knowledge regarding those arrangements?

  • by jimpal,

    jimpal jimpal Jan 4, 2014 2:45 PM in response to bodosom
    Level 1 (70 points)
    Apple TV
    Jan 4, 2014 2:45 PM in response to bodosom

    In other words, as far as I can tell, you don't have an opinion. Thought so.

  • by EastcoasterWestcoaster,

    EastcoasterWestcoaster EastcoasterWestcoaster Jan 4, 2014 2:54 PM in response to DustyStorm
    Level 1 (74 points)
    Jan 4, 2014 2:54 PM in response to DustyStorm

    If we could come back to topic please...   some of us have been pointing Apple Feedback and Netflix Customer Service to this thread in the hopes of getting it resolved. For those having problems with Netflix via Apple TV (and apparently there are quite a few as this topic has 60,000 views on it), the goal is to get it working. If the thread degenerates into "i know you are but what am I" that doesn't serve any of us.

     

    Multiple folks have established that they can get Netflix via computer, iphone, ipad, laptop - but when it goes through ATV it chokes. Many folks have also said on here that they're able to stream things like HBO GO and other HD sources via Apple TV with the only problem being Netflix.

     

    Please: go to Netflix customer service (https://help.netflix.com/help) and either do a live chat or submit a support request pointing to this thread. Include that you've tried everything possible (resetting the router, the wifi, hardwiring the modem to your ATV, the whole shabang) and then point them to this thread.

     

    The more notes they get about this in their system, the quicker it becomes an actual issue to be resolved.

     

    Kirby

  • by GaryJR4,

    GaryJR4 GaryJR4 Jan 4, 2014 2:59 PM in response to EastcoasterWestcoaster
    Level 1 (0 points)
    Jan 4, 2014 2:59 PM in response to EastcoasterWestcoaster

    Sign the petition.  Those things can catch fire.  You already saw the nervous reaction.

  • by Loner T,

    Loner T Loner T Jan 4, 2014 3:03 PM in response to TheJonesy
    Level 7 (24,743 points)
    Safari
    Jan 4, 2014 3:03 PM in response to TheJonesy

    TheJonesy wrote:

     

    And I would like to add that I have reset my Time Capsule and Apple TV back to factory settings and started over and both...

     

    I have my ATV 3 plugged into the gigabit lan port of a 802.11n 4th gen Time Capsule, but I do not have similar issues. The ATV 3 is a 10/100 Mbps device. If you plug in a laptop into an available port on the same TC and run a speed test (speedtest.net or similar) do you get reasonable numbers for latency and throughput?

     

    I will check what specific version of ATV 3 do I have (based on HT5823).

     

    Pre-6.x, I have had pretty reasonable streaming with Netflix.

  • by Kelvin Hung,

    Kelvin Hung Kelvin Hung Jan 4, 2014 3:25 PM in response to DustyStorm
    Level 1 (5 points)
    Jan 4, 2014 3:25 PM in response to DustyStorm

    I got 9 signatures so far.  Can't post the link here anymore, Apple will delete it.

     

    I used the "Example" video to test, got 500kbps on AppleTV, and 3000kbps on Laptoop.

     

    And I just chatted with Netflix CS and he said "I checked with my team on this. We actually are aware of this from a spike in the issue from our customers. The good news is these types of things don’t typically last very long, and we’ve already alerted our engineers to get this fixed asap."

     

    I think they just brush me off.

  • by bodosom,

    bodosom bodosom Jan 4, 2014 4:32 PM in response to jimpal
    Level 1 (28 points)
    iPhone
    Jan 4, 2014 4:32 PM in response to jimpal

    jimpal wrote:

     

    In other words, as far as I can tell, you don't have an opinion. Thought so.

    Well if you going to be that way about it.

     

    I've moved past having an opinion about this.  I have some facts.  There are enough unknowns that going beyond idle speculation seems more than a bit premature -- unless you're willing to ignore the facts.

  • by Alienchow,

    Alienchow Alienchow Jan 5, 2014 8:29 PM in response to DustyStorm
    Level 1 (0 points)
    Jan 5, 2014 8:29 PM in response to DustyStorm

    Same problem here. 20 down 5 up from Charter in Atlanta. Picture is fine for about 5 seconds, then stops, loads, and goes to maybe VHS quality. Everything else is fine.

  • by brianshrader,

    brianshrader brianshrader Jan 6, 2014 6:38 AM in response to DustyStorm
    Level 1 (0 points)
    Jan 6, 2014 6:38 AM in response to DustyStorm

    Add me to the list. Charter in Fuquay-Varina, NC.  40 down, 4 up.  After streaming in HD for about 5 seconds, the stream buffers and I get terrible, VHS-quality resolution.  The "Example..." video indicates about 375kbps.

  • by Cybershooter X,

    Cybershooter X Cybershooter X Jan 6, 2014 6:55 AM in response to DustyStorm
    Level 1 (15 points)
    Jan 6, 2014 6:55 AM in response to DustyStorm

    I have the same problem too.

     

    When i start a Netflix movie, the first seconds are great after that it starts buffering a few seconds and the quality is awful. Most of the problem starts after 4:00 pm, before that time everything seems ok. I have an ATV 3rd gen. running on 6.0.2. I live in the Netherlands, where Netflix has been rolled out for about 4 months ago. On the other hand, on my Sony smart TV netflix app. everything plays at high quality 24 hours a day.

     

    I have contacted Netflix and Apple a few times about this problem and they promised me too research it and hope for a solution soon. But they said at first that the problem was new for them, i can hardly believe that, according how big this thread and other threads are now.

  • by Kelvin Hung,

    Kelvin Hung Kelvin Hung Jan 6, 2014 9:50 AM in response to DustyStorm
    Level 1 (5 points)
    Jan 6, 2014 9:50 AM in response to DustyStorm

    I went to Apple Store Genius bar and talked to the tech support guy - I tried to show him this thread but he didn't even want to look at it, he said "I am not going to look at it because if you search for any problem on the net, there are always people have that problem.  I have a Apple TV and I can stream at 1080p.  Did you try resetting it?  You should bring your Apple TV here and we will fix it to you at the store." 

     

    I don't like his attitude but I did try resetting the Apple TV that night and of course no difference is made.  I want to bring it to Apple Store and see what they can say.  Did anyone try to bring it to the store?

  • by EastcoasterWestcoaster,

    EastcoasterWestcoaster EastcoasterWestcoaster Jan 6, 2014 9:56 AM in response to Kelvin Hung
    Level 1 (74 points)
    Jan 6, 2014 9:56 AM in response to Kelvin Hung

    I took mine in and they said nothing was wrong with it.  It's a problem with Netflix+ATV on the software/app side, not a physical problem with the box.  I hope people are continuing to file claims or do live chats at

     

    https://help.netflix.com/help

     

    to add to their count of how many people are experiencing this problem.

     

    Kirby

  • by Loner T,

    Loner T Loner T Jan 6, 2014 10:01 AM in response to Kelvin Hung
    Level 7 (24,743 points)
    Safari
    Jan 6, 2014 10:01 AM in response to Kelvin Hung

    Not for this specific problem, but the store location that I go to, has very open minded Geniuses. They will look at the Community discussions.

     

    I had DHCP issues and took screen shots of the ATV output from my TV and showed it to them. They were very happy to see the diagnosis that I had and replaced my ATV.

     

    In this specific case, taking screen shots of the Example Short with low bitrates may help convince the Genius(es). You may not see the same problem in the store due to time-of-day and other differences in end-to-end connectivity.

  • by Kelvin Hung,

    Kelvin Hung Kelvin Hung Jan 6, 2014 10:06 AM in response to DustyStorm
    Level 1 (5 points)
    Jan 6, 2014 10:06 AM in response to DustyStorm

    I chatted wtih netflix couple times.  If they were honest with me, they are aware of the netflix / apple tv problem.  But you never know.

     

    I wonder if the Applet TV demo in the store has the same problem.

  • by Middle Aged Hack,

    Middle Aged Hack Middle Aged Hack Jan 6, 2014 10:15 AM in response to Kelvin Hung
    Level 1 (0 points)
    Jan 6, 2014 10:15 AM in response to Kelvin Hung

    I am not going to look at it because if you search for any problem on the net, there are always people have that problem.

     

    Wow, way to take the customer seriously. Not super surprising and I'd say that in most cases he'd be right, but I think that some people have done a lot of work to document this issue.

     


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