Could not sign in to iMessage.

Question

Could not sign in to iMessage.

A few days ago my iMessage worked fine. As of today, I have been having problems with iMessage. I get the following error message: "Could not sign in to iMessage. Could not sign in. Please check your network connection and try again."

First of all, I have internet connectivity. I am able to browse the web just fine; therefore, I do not have network problems. My iTunes password also works just fine, no issues with that at all. I've shutdown the computer and again nothing.

Any ideas of what might the problem? Thanks.

iMac, OS X Mavericks (10.9)

Posted on Nov 15, 2013 8:28 PM

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Answer 1

MaggyPie

Level 1

75 points

Nov 16, 2013 12:52 AM in response to Frank from Los Angeles

What kind of connection are you using? Some people have had problems signing into apps (like the app store) because they're on WIFI connections and don't have an Ethernet configuration in their Network settings. Adding a an Ethernet configuration (By clicking the + button and chooseing Ethernet from the dropdown), even if it's not plugged in or being used at all, has been known to correct this issue.

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Answer 2

Nov 16, 2013 9:00 AM in response to MaggyPie

Hi Maggy, I am using WiFi (Time Capsule - 5th generation) connection. I've done what you've indicated and it did not solve the problem. I keep getting the same error message. 😟

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Answer 3

Linc Davis

Level 10

209,739 points

Nov 16, 2013 12:04 PM in response to Frank from Los Angeles

FaceTime, Game Center, Messages: Troubleshooting sign in issues

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Answer 4

Nov 17, 2013 6:57 PM in response to Frank from Los Angeles

Hello Davis, it did not work. I am about to give up on this. I really hate the fact that I cannot connect to iMessage on my iMac, I love the feature, more so when my phone is on the other side of the room, the ease of replying quick and fast is awesome. Especially when at least 70% of my friends and family have an iPhone/iMessage.

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Answer 5

Linc Davis

Level 10

209,739 points

Nov 17, 2013 7:41 PM in response to Frank from Los Angeles

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

View ▹ Show Log List

from the menu bar.

Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

Please do not indiscriminately dump thousands of lines from the log into this discussion.

Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

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Answer 6

Godrive

Level 1

0 points

Nov 19, 2013 9:53 AM in response to Linc Davis

Hi, I have just read this post, I have the same problem and am hoping you could possibly shed some light on it for me? the following is my Log List, Many Thanks, Pete

19/11/2013 17:44:57.085 soagent[1027]: No active accounts, but FaceTime or Messages is running. Will check again in 30 seconds

19/11/2013 17:45:03.006 com.apple.SecurityServer[14]: Killing auth hosts

19/11/2013 17:45:03.006 com.apple.SecurityServer[14]: Session 100031 destroyed

19/11/2013 17:45:03.011 com.apple.SecurityServer[14]: Session 100033 created

19/11/2013 17:45:03.486 identityservicesd[314]: [Warning] IMSetKeychainData: -67808 -- Could not store data for service: com.apple.facetime account: registrationV1 accessGroup: nil

19/11/2013 17:45:03.572 identityservicesd[314]: [Warning] IMSetKeychainData: -67808 -- Could not store data for service: IDS account: pete@godriveme.co.uk-AuthToken accessGroup: InternetAccounts

19/11/2013 17:45:03.572 identityservicesd[314]: [Warning] IMSetKeychainAuthToken: Could not store auth token (error -67808)

19/11/2013 17:45:03.584 identityservicesd[314]: [Warning] IMSetKeychainData: -67808 -- Could not store data for service: IDS account: pete@godriveme.co.uk-AuthToken accessGroup: InternetAccounts

19/11/2013 17:45:03.584 identityservicesd[314]: [Warning] IMSetKeychainAuthToken: Could not store auth token (error -67808)

19/11/2013 17:45:06.905 com.apple.backupd[1053]: Copied 377 items (11.7 MB) from volume Macintosh HD. Linked 4317.

19/11/2013 17:45:21.580 com.apple.backupd[1053]: Will copy (530 KB) from Macintosh HD

19/11/2013 17:45:21.580 com.apple.backupd[1053]: Found 40 files (530 KB) needing backup

19/11/2013 17:45:21.580 com.apple.backupd[1053]: 1.57 GB required (including padding), 92.81 GB available

19/11/2013 17:45:32.993 identityservicesd[314]: [Warning] Error from SecKeychainFindGenericPassword: -67808

19/11/2013 17:45:32.994 identityservicesd[314]: [Warning] IMRemoveKeychainData: -67808 -- Could not remove data for service: IDS account: pete@godriveme.co.uk-AuthToken

19/11/2013 17:45:32.994 identityservicesd[314]: [Warning] IMRemoveKeychainAuthToken: Could not remove auth token (error -67808)

19/11/2013 17:45:32.996 Messages[1025]: [Warning] Error from SecKeychainFindGenericPassword: -67808

19/11/2013 17:45:33.005 Messages[1025]: [Warning] IMRemoveKeychainData: -67808 -- Could not remove data for service: IDS account: pete@godriveme.co.uk-AuthToken

19/11/2013 17:45:33.005 Messages[1025]: [Warning] IMRemoveKeychainAuthToken: Could not remove auth token (error -67808)

19/11/2013 17:45:33.007 identityservicesd[314]: [Warning] Error from SecKeychainFindGenericPassword: -67808

19/11/2013 17:45:33.012 identityservicesd[314]: [Warning] IMRemoveKeychainData: -67808 -- Could not remove data for service: IDS account: pete@godriveme.co.uk-AuthToken

19/11/2013 17:45:33.012 identityservicesd[314]: [Warning] IMRemoveKeychainAuthToken: Could not remove auth token (error -67808)

19/11/2013 17:45:33.017 soagent[1027]: No active accounts, but FaceTime or Messages is running. Will check again in 30 seconds

19/11/2013 17:45:33.579 identityservicesd[314]: [Warning] IMSetKeychainData: -67808 -- Could not store data for service: com.apple.facetime account: registrationV1 accessGroup: nil

19/11/2013 17:45:42.966 Printer Pro Desktop[346]: Empty task

19/11/2013 17:45:44.779 com.apple.backupd[1053]: Copied 73 items (841 KB) from volume Macintosh HD. Linked 897.

19/11/2013 17:45:51.175 com.apple.backupd[1053]: Created new backup: 2013-11-19-174545

19/11/2013 17:45:54.480 com.apple.backupd[1053]: Starting post-backup thinning

19/11/2013 17:45:54.480 com.apple.backupd[1053]: No post-backup thinning needed: no expired backups exist

19/11/2013 17:45:54.700 com.apple.backupd[1053]: Backup completed successfully.

19/11/2013 17:46:02.000 kernel[0]: hfs: unmount initiated on Time Machine Backups on device disk3s2

19/11/2013 17:46:03.617 com.apple.backupd[1053]: Ejected Time Machine disk image: /Volumes/Data/Peter’s iMac.sparsebundle

19/11/2013 17:46:03.000 kernel[0]: AFP_VFS afpfs_unmount: /Volumes/Data, flags 0, pid 1114

19/11/2013 17:46:03.000 kernel[0]: ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 0 on so 0xffffff802883fa08

19/11/2013 17:46:03.000 kernel[0]: ASP_TCP Detach: Reply queue not empty?

19/11/2013 17:46:03.955 com.apple.backupd[1053]: Ejected Time Machine network volume.

19/11/2013 17:46:06.004 soagent[1027]: No active accounts, but FaceTime or Messages is running. Will check again in 30 seconds

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Answer 7

Nov 20, 2013 9:48 PM in response to Godrive

Davis, I hope I got this right, here you go:

11/20/13 9:43:13.370 PM secd[238]: s3dl_query_row decode keys,rowid=2 failed (-26275): The operation couldn’t be completed. (OSStatus error -26275 - ks_crypt: e00002bc failed to unwrap item (class 9, bag: -3) Item can't be decrypted on this device, ever, so drop the item.)

11/20/13 9:43:13.370 PM secd[238]: s3dl_query_row We should attempt to delete this row (2)

11/20/13 9:43:13.370 PM secd[238]: SOSCoderCreate Coder create failed: The operation couldn’t be completed. (OSStatus error -25300 - Finding Persistent Ref)

11/20/13 9:43:13.372 PM secd[238]: s3dl_query_row decode keys,rowid=2 failed (-26275): The operation couldn’t be completed. (OSStatus error -26275 - ks_crypt: e00002bc failed to unwrap item (class 9, bag: -3) Item can't be decrypted on this device, ever, so drop the item.)

11/20/13 9:43:13.372 PM secd[238]: s3dl_query_row We should attempt to delete this row (2)

11/20/13 9:43:13.373 PM secd[238]: SOSCoderCreate Coder create failed: The operation couldn’t be completed. (OSStatus error -25300 - Finding Persistent Ref)

11/20/13 9:43:13.374 PM secd[238]: s3dl_query_row decode keys,rowid=2 failed (-26275): The operation couldn’t be completed. (OSStatus error -26275 - ks_crypt: e00002bc failed to unwrap item (class 9, bag: -3) Item can't be decrypted on this device, ever, so drop the item.)

11/20/13 9:43:13.375 PM secd[238]: s3dl_query_row We should attempt to delete this row (2)

11/20/13 9:43:13.375 PM secd[238]: SOSCoderCreate Coder create failed: The operation couldn’t be completed. (OSStatus error -25300 - Finding Persistent Ref)

11/20/13 9:43:13.377 PM secd[238]: s3dl_query_row decode keys,rowid=2 failed (-26275): The operation couldn’t be completed. (OSStatus error -26275 - ks_crypt: e00002bc failed to unwrap item (class 9, bag: -3) Item can't be decrypted on this device, ever, so drop the item.)

11/20/13 9:43:13.377 PM secd[238]: s3dl_query_row We should attempt to delete this row (2)

11/20/13 9:43:13.377 PM secd[238]: SOSCoderCreate Coder create failed: The operation couldn’t be completed. (OSStatus error -25300 - Finding Persistent Ref)

11/20/13 9:43:13.379 PM secd[238]: s3dl_query_row decode keys,rowid=2 failed (-26275): The operation couldn’t be completed. (OSStatus error -26275 - ks_crypt: e00002bc failed to unwrap item (class 9, bag: -3) Item can't be decrypted on this device, ever, so drop the item.)

11/20/13 9:43:13.380 PM secd[238]: s3dl_query_row We should attempt to delete this row (2)

11/20/13 9:43:13.380 PM secd[238]: SOSCoderCreate Coder create failed: The operation couldn’t be completed. (OSStatus error -25300 - Finding Persistent Ref)

11/20/13 9:43:13.381 PM secd[238]: __SOSCCProcessSyncWithAllPeers_Server_block_invoke sync with all peers failed: The operation couldn’t be completed. (OSStatus error -25300 - Finding Persistent Ref)

11/20/13 9:43:13.382 PM CloudKeychainProxy[261]: __39-[UbiqitousKVSProxy doSyncWithAllPeers]_block_invoke_2 <UBK-s-C--> syncWithAllPeers (null), rescheduling timer

11/20/13 9:43:17.943 PM soagent[217]: No active accounts, but FaceTime or Messages is running. Will check again in 30 seconds

11/20/13 9:43:28.632 PM secd[238]: s3dl_query_row decode keys,rowid=2 failed (-26275): The operation couldn’t be completed. (OSStatus error -26275 - ks_crypt: e00002bc failed to unwrap item (class 9, bag: -3) Item can't be decrypted on this device, ever, so drop the item.)

11/20/13 9:43:28.632 PM secd[238]: s3dl_query_row We should attempt to delete this row (2)

11/20/13 9:43:28.632 PM secd[238]: SOSCoderCreate Coder create failed: The operation couldn’t be completed. (OSStatus error -25300 - Finding Persistent Ref)

11/20/13 9:43:28.634 PM secd[238]: s3dl_query_row decode keys,rowid=2 failed (-26275): The operation couldn’t be completed. (OSStatus error -26275 - ks_crypt: e00002bc failed to unwrap item (class 9, bag: -3) Item can't be decrypted on this device, ever, so drop the item.)

11/20/13 9:43:28.634 PM secd[238]: s3dl_query_row We should attempt to delete this row (2)

11/20/13 9:43:28.635 PM secd[238]: SOSCoderCreate Coder create failed: The operation couldn’t be completed. (OSStatus error -25300 - Finding Persistent Ref)

11/20/13 9:43:28.637 PM secd[238]: s3dl_query_row decode keys,rowid=2 failed (-26275): The operation couldn’t be completed. (OSStatus error -26275 - ks_crypt: e00002bc failed to unwrap item (class 9, bag: -3) Item can't be decrypted on this device, ever, so drop the item.)

11/20/13 9:43:28.637 PM secd[238]: s3dl_query_row We should attempt to delete this row (2)

11/20/13 9:43:28.637 PM secd[238]: SOSCoderCreate Coder create failed: The operation couldn’t be completed. (OSStatus error -25300 - Finding Persistent Ref)

11/20/13 9:43:28.639 PM secd[238]: s3dl_query_row decode keys,rowid=2 failed (-26275): The operation couldn’t be completed. (OSStatus error -26275 - ks_crypt: e00002bc failed to unwrap item (class 9, bag: -3) Item can't be decrypted on this device, ever, so drop the item.)

11/20/13 9:43:28.639 PM secd[238]: s3dl_query_row We should attempt to delete this row (2)

11/20/13 9:43:28.640 PM secd[238]: SOSCoderCreate Coder create failed: The operation couldn’t be completed. (OSStatus error -25300 - Finding Persistent Ref)

11/20/13 9:43:28.642 PM secd[238]: s3dl_query_row decode keys,rowid=2 failed (-26275): The operation couldn’t be completed. (OSStatus error -26275 - ks_crypt: e00002bc failed to unwrap item (class 9, bag: -3) Item can't be decrypted on this device, ever, so drop the item.)

11/20/13 9:43:28.642 PM secd[238]: s3dl_query_row We should attempt to delete this row (2)

11/20/13 9:43:28.642 PM secd[238]: SOSCoderCreate Coder create failed: The operation couldn’t be completed. (OSStatus error -25300 - Finding Persistent Ref)

11/20/13 9:43:28.644 PM secd[238]: __SOSCCProcessSyncWithAllPeers_Server_block_invoke sync with all peers failed: The operation couldn’t be completed. (OSStatus error -25300 - Finding Persistent Ref)

11/20/13 9:43:28.644 PM CloudKeychainProxy[261]: __39-[UbiqitousKVSProxy doSyncWithAllPeers]_block_invoke_2 <UBK-s-C--> syncWithAllPeers (null), rescheduling timer

11/20/13 9:43:43.883 PM secd[238]: s3dl_query_row decode keys,rowid=2 failed (-26275): The operation couldn’t be completed. (OSStatus error -26275 - ks_crypt: e00002bc failed to unwrap item (class 9, bag: -3) Item can't be decrypted on this device, ever, so drop the item.)

11/20/13 9:43:43.883 PM secd[238]: s3dl_query_row We should attempt to delete this row (2)

11/20/13 9:43:43.883 PM secd[238]: SOSCoderCreate Coder create failed: The operation couldn’t be completed. (OSStatus error -25300 - Finding Persistent Ref)

11/20/13 9:43:43.886 PM secd[238]: s3dl_query_row decode keys,rowid=2 failed (-26275): The operation couldn’t be completed. (OSStatus error -26275 - ks_crypt: e00002bc failed to unwrap item (class 9, bag: -3) Item can't be decrypted on this device, ever, so drop the item.)

11/20/13 9:43:43.886 PM secd[238]: s3dl_query_row We should attempt to delete this row (2)

11/20/13 9:43:43.886 PM secd[238]: SOSCoderCreate Coder create failed: The operation couldn’t be completed. (OSStatus error -25300 - Finding Persistent Ref)

11/20/13 9:43:43.888 PM secd[238]: s3dl_query_row decode keys,rowid=2 failed (-26275): The operation couldn’t be completed. (OSStatus error -26275 - ks_crypt: e00002bc failed to unwrap item (class 9, bag: -3) Item can't be decrypted on this device, ever, so drop the item.)

11/20/13 9:43:43.888 PM secd[238]: s3dl_query_row We should attempt to delete this row (2)

11/20/13 9:43:43.889 PM secd[238]: SOSCoderCreate Coder create failed: The operation couldn’t be completed. (OSStatus error -25300 - Finding Persistent Ref)

11/20/13 9:43:43.891 PM secd[238]: s3dl_query_row decode keys,rowid=2 failed (-26275): The operation couldn’t be completed. (OSStatus error -26275 - ks_crypt: e00002bc failed to unwrap item (class 9, bag: -3) Item can't be decrypted on this device, ever, so drop the item.)

11/20/13 9:43:43.891 PM secd[238]: s3dl_query_row We should attempt to delete this row (2)

11/20/13 9:43:43.891 PM secd[238]: SOSCoderCreate Coder create failed: The operation couldn’t be completed. (OSStatus error -25300 - Finding Persistent Ref)

11/20/13 9:43:43.893 PM secd[238]: s3dl_query_row decode keys,rowid=2 failed (-26275): The operation couldn’t be completed. (OSStatus error -26275 - ks_crypt: e00002bc failed to unwrap item (class 9, bag: -3) Item can't be decrypted on this device, ever, so drop the item.)

11/20/13 9:43:43.893 PM secd[238]: s3dl_query_row We should attempt to delete this row (2)

11/20/13 9:43:43.893 PM secd[238]: SOSCoderCreate Coder create failed: The operation couldn’t be completed. (OSStatus error -25300 - Finding Persistent Ref)

11/20/13 9:43:43.895 PM secd[238]: __SOSCCProcessSyncWithAllPeers_Server_block_invoke sync with all peers failed: The operation couldn’t be completed. (OSStatus error -25300 - Finding Persistent Ref)

11/20/13 9:43:43.896 PM CloudKeychainProxy[261]: __39-[UbiqitousKVSProxy doSyncWithAllPeers]_block_invoke_2 <UBK-s-C--> syncWithAllPeers (null), rescheduling timer

11/20/13 9:43:44.974 PM identityservicesd[234]: [Warning] IMSetKeychainData: -67808 -- Could not store data for service: com.apple.facetime account: registrationV1 accessGroup: nil

11/20/13 9:43:50.858 PM soagent[217]: No active accounts, but FaceTime or Messages is running. Will check again in 30 seconds

11/20/13 9:43:58.896 PM secd[238]: s3dl_query_row decode keys,rowid=2 failed (-26275): The operation couldn’t be completed. (OSStatus error -26275 - ks_crypt: e00002bc failed to unwrap item (class 9, bag: -3) Item can't be decrypted on this device, ever, so drop the item.)

11/20/13 9:43:58.896 PM secd[238]: s3dl_query_row We should attempt to delete this row (2)

11/20/13 9:43:58.896 PM secd[238]: SOSCoderCreate Coder create failed: The operation couldn’t be completed. (OSStatus error -25300 - Finding Persistent Ref)

11/20/13 9:43:58.899 PM secd[238]: s3dl_query_row decode keys,rowid=2 failed (-26275): The operation couldn’t be completed. (OSStatus error -26275 - ks_crypt: e00002bc failed to unwrap item (class 9, bag: -3) Item can't be decrypted on this device, ever, so drop the item.)

11/20/13 9:43:58.899 PM secd[238]: s3dl_query_row We should attempt to delete this row (2)

11/20/13 9:43:58.899 PM secd[238]: SOSCoderCreate Coder create failed: The operation couldn’t be completed. (OSStatus error -25300 - Finding Persistent Ref)

11/20/13 9:43:58.901 PM secd[238]: s3dl_query_row decode keys,rowid=2 failed (-26275): The operation couldn’t be completed. (OSStatus error -26275 - ks_crypt: e00002bc failed to unwrap item (class 9, bag: -3) Item can't be decrypted on this device, ever, so drop the item.)

11/20/13 9:43:58.901 PM secd[238]: s3dl_query_row We should attempt to delete this row (2)

11/20/13 9:43:58.901 PM secd[238]: SOSCoderCreate Coder create failed: The operation couldn’t be completed. (OSStatus error -25300 - Finding Persistent Ref)

11/20/13 9:43:58.903 PM secd[238]: s3dl_query_row decode keys,rowid=2 failed (-26275): The operation couldn’t be completed. (OSStatus error -26275 - ks_crypt: e00002bc failed to unwrap item (class 9, bag: -3) Item can't be decrypted on this device, ever, so drop the item.)

11/20/13 9:43:58.903 PM secd[238]: s3dl_query_row We should attempt to delete this row (2)

11/20/13 9:43:58.903 PM secd[238]: SOSCoderCreate Coder create failed: The operation couldn’t be completed. (OSStatus error -25300 - Finding Persistent Ref)

11/20/13 9:43:59.155 PM secd[238]: s3dl_query_row decode keys,rowid=2 failed (-26275): The operation couldn’t be completed. (OSStatus error -26275 - ks_crypt: e00002bc failed to unwrap item (class 9, bag: -3) Item can't be decrypted on this device, ever, so drop the item.)

11/20/13 9:43:59.155 PM secd[238]: s3dl_query_row We should attempt to delete this row (2)

11/20/13 9:43:59.156 PM secd[238]: SOSCoderCreate Coder create failed: The operation couldn’t be completed. (OSStatus error -25300 - Finding Persistent Ref)

11/20/13 9:43:59.158 PM secd[238]: __SOSCCProcessSyncWithAllPeers_Server_block_invoke sync with all peers failed: The operation couldn’t be completed. (OSStatus error -25300 - Finding Persistent Ref)

11/20/13 9:43:59.159 PM CloudKeychainProxy[261]: __39-[UbiqitousKVSProxy doSyncWithAllPeers]_block_invoke_2 <UBK-s-C--> syncWithAllPeers (null), rescheduling timer

11/20/13 9:44:14.159 PM secd[238]: s3dl_query_row decode keys,rowid=2 failed (-26275): The operation couldn’t be completed. (OSStatus error -26275 - ks_crypt: e00002bc failed to unwrap item (class 9, bag: -3) Item can't be decrypted on this device, ever, so drop the item.)

11/20/13 9:44:14.159 PM secd[238]: s3dl_query_row We should attempt to delete this row (2)

11/20/13 9:44:14.159 PM secd[238]: SOSCoderCreate Coder create failed: The operation couldn’t be completed. (OSStatus error -25300 - Finding Persistent Ref)

11/20/13 9:44:14.161 PM secd[238]: s3dl_query_row decode keys,rowid=2 failed (-26275): The operation couldn’t be completed. (OSStatus error -26275 - ks_crypt: e00002bc failed to unwrap item (class 9, bag: -3) Item can't be decrypted on this device, ever, so drop the item.)

11/20/13 9:44:14.161 PM secd[238]: s3dl_query_row We should attempt to delete this row (2)

11/20/13 9:44:14.162 PM secd[238]: SOSCoderCreate Coder create failed: The operation couldn’t be completed. (OSStatus error -25300 - Finding Persistent Ref)

11/20/13 9:44:14.163 PM secd[238]: s3dl_query_row decode keys,rowid=2 failed (-26275): The operation couldn’t be completed. (OSStatus error -26275 - ks_crypt: e00002bc failed to unwrap item (class 9, bag: -3) Item can't be decrypted on this device, ever, so drop the item.)

11/20/13 9:44:14.164 PM secd[238]: s3dl_query_row We should attempt to delete this row (2)

11/20/13 9:44:14.164 PM secd[238]: SOSCoderCreate Coder create failed: The operation couldn’t be completed. (OSStatus error -25300 - Finding Persistent Ref)

11/20/13 9:44:14.166 PM secd[238]: s3dl_query_row decode keys,rowid=2 failed (-26275): The operation couldn’t be completed. (OSStatus error -26275 - ks_crypt: e00002bc failed to unwrap item (class 9, bag: -3) Item can't be decrypted on this device, ever, so drop the item.)

11/20/13 9:44:14.166 PM secd[238]: s3dl_query_row We should attempt to delete this row (2)

11/20/13 9:44:14.166 PM secd[238]: SOSCoderCreate Coder create failed: The operation couldn’t be completed. (OSStatus error -25300 - Finding Persistent Ref)

11/20/13 9:44:14.168 PM secd[238]: s3dl_query_row decode keys,rowid=2 failed (-26275): The operation couldn’t be completed. (OSStatus error -26275 - ks_crypt: e00002bc failed to unwrap item (class 9, bag: -3) Item can't be decrypted on this device, ever, so drop the item.)

11/20/13 9:44:14.168 PM secd[238]: s3dl_query_row We should attempt to delete this row (2)

11/20/13 9:44:14.168 PM secd[238]: SOSCoderCreate Coder create failed: The operation couldn’t be completed. (OSStatus error -25300 - Finding Persistent Ref)

11/20/13 9:44:14.171 PM secd[238]: __SOSCCProcessSyncWithAllPeers_Server_block_invoke sync with all peers failed: The operation couldn’t be completed. (OSStatus error -25300 - Finding Persistent Ref)

11/20/13 9:44:14.171 PM CloudKeychainProxy[261]: __39-[UbiqitousKVSProxy doSyncWithAllPeers]_block_invoke_2 <UBK-s-C--> syncWithAllPeers (null), rescheduling timer

11/20/13 9:44:20.857 PM soagent[217]: No active accounts, but FaceTime or Messages is running. Will check again in 30 seconds

11/20/13 9:44:29.411 PM secd[238]: s3dl_query_row decode keys,rowid=2 failed (-26275): The operation couldn’t be completed. (OSStatus error -26275 - ks_crypt: e00002bc failed to unwrap item (class 9, bag: -3) Item can't be decrypted on this device, ever, so drop the item.)

11/20/13 9:44:29.411 PM secd[238]: s3dl_query_row We should attempt to delete this row (2)

11/20/13 9:44:29.411 PM secd[238]: SOSCoderCreate Coder create failed: The operation couldn’t be completed. (OSStatus error -25300 - Finding Persistent Ref)

11/20/13 9:44:29.413 PM secd[238]: s3dl_query_row decode keys,rowid=2 failed (-26275): The operation couldn’t be completed. (OSStatus error -26275 - ks_crypt: e00002bc failed to unwrap item (class 9, bag: -3) Item can't be decrypted on this device, ever, so drop the item.)

11/20/13 9:44:29.414 PM secd[238]: s3dl_query_row We should attempt to delete this row (2)

11/20/13 9:44:29.414 PM secd[238]: SOSCoderCreate Coder create failed: The operation couldn’t be completed. (OSStatus error -25300 - Finding Persistent Ref)

11/20/13 9:44:29.416 PM secd[238]: s3dl_query_row decode keys,rowid=2 failed (-26275): The operation couldn’t be completed. (OSStatus error -26275 - ks_crypt: e00002bc failed to unwrap item (class 9, bag: -3) Item can't be decrypted on this device, ever, so drop the item.)

11/20/13 9:44:29.416 PM secd[238]: s3dl_query_row We should attempt to delete this row (2)

11/20/13 9:44:29.416 PM secd[238]: SOSCoderCreate Coder create failed: The operation couldn’t be completed. (OSStatus error -25300 - Finding Persistent Ref)

11/20/13 9:44:29.418 PM secd[238]: s3dl_query_row decode keys,rowid=2 failed (-26275): The operation couldn’t be completed. (OSStatus error -26275 - ks_crypt: e00002bc failed to unwrap item (class 9, bag: -3) Item can't be decrypted on this device, ever, so drop the item.)

11/20/13 9:44:29.418 PM secd[238]: s3dl_query_row We should attempt to delete this row (2)

11/20/13 9:44:29.418 PM secd[238]: SOSCoderCreate Coder create failed: The operation couldn’t be completed. (OSStatus error -25300 - Finding Persistent Ref)

11/20/13 9:44:29.420 PM secd[238]: s3dl_query_row decode keys,rowid=2 failed (-26275): The operation couldn’t be completed. (OSStatus error -26275 - ks_crypt: e00002bc failed to unwrap item (class 9, bag: -3) Item can't be decrypted on this device, ever, so drop the item.)

11/20/13 9:44:29.420 PM secd[238]: s3dl_query_row We should attempt to delete this row (2)

11/20/13 9:44:29.420 PM secd[238]: SOSCoderCreate Coder create failed: The operation couldn’t be completed. (OSStatus error -25300 - Finding Persistent Ref)

11/20/13 9:44:29.423 PM secd[238]: __SOSCCProcessSyncWithAllPeers_Server_block_invoke sync with all peers failed: The operation couldn’t be completed. (OSStatus error -25300 - Finding Persistent Ref)

11/20/13 9:44:29.423 PM CloudKeychainProxy[261]: __39-[UbiqitousKVSProxy doSyncWithAllPeers]_block_invoke_2 <UBK-s-C--> syncWithAllPeers (null), rescheduling timer

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Answer 8

Linc Davis

Level 10

209,739 points

Nov 21, 2013 5:54 PM in response to Frank from Los Angeles

Uncheck the box marked Keychain in the iCloud preference pane, then check it again. Important: You must have at least one another device already synced to the same keychain. A message will appear on the other device telling you how to re-enable the iCloud keychain on the Mac.

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Answer 9

Godrive

Level 1

0 points

Nov 21, 2013 11:59 PM in response to Frank from Los Angeles

This has worked for me, thank you very much for your help.

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Answer 10

Nov 22, 2013 8:40 PM in response to Linc Davis

Lucky you Godrive, I on the other hand do not have luck at all:

I go to iCloud preference pane.

I click Keychain box to unmark. But then, I get the following message: "Do you want to keep a copy of your Safari passwords and credit cards on this Mac?" I am given 3 choices, "Delete from Mac," "Cancel" and "Keep on this Mac".

I then choose "Delete from Mac" and the Keychain box is checked again automatically. I do the same thing all over again but this time I click on "Keep on this Mac" and once more the Keychain box is checked again automatically. I do not get a chance to uncheck the box and check it again, it does so automatically. Then I tried to log back in to iMessage and get the same error......"Could not sign in to iMessage......"

If I press on "cancel," well the operation is cancelled.

In conclusion, I do not even get a message on my other device telling me how to re-enable the iCloud keychain.

Am I doing something wrong??????

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Answer 11

Linc Davis

Level 10

209,739 points

Nov 22, 2013 8:46 PM in response to Frank from Los Angeles

Problems such as yours are sometimes caused by files that should belong to you but are locked or have wrong permissions. This procedure will check for such files. It makes no changes and therefore will not, in itself, solve your problem.

First, empty the Trash.

Triple-click anywhere in the line below on this page to select it, then copy the selected text to the Clipboard by pressing the key combination command-C:

find ~ $TMPDIR.. $ -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 -o -acl $ 2> /dev/null | wc -l

Launch the Terminal application in the same way you launched Console.

Paste into the Terminal window (command-V). The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.

The output of this command, on a line directly below what you entered, will be a number such as "41." Please post it in a reply.

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Answer 12

Nov 23, 2013 8:52 AM in response to Linc Davis

The number is 79

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Answer 13

Linc Davis

Level 10

209,739 points

Nov 23, 2013 11:44 AM in response to Frank from Los Angeles

Back up all data. Don't continue unless you're sure you can restore from a backup, even if you're unable to log in.

This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.

Step 1

If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box marked Allow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.

Enter the following command in the Terminal window in the same way as before (triple-click, copy, and paste):

{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -R $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2> /dev/null

This time you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.

The command will take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.

Step 2 (optional)

Take this step only if you have trouble with Step 1 or if it doesn't solve the problem.

Boot into Recovery. When the OS X Utilities screen appears, select

Utilities ▹ Terminal

from the menu bar. A Terminal window will open.

In the Terminal window, type this:

res

Press the tab key. The partial command you typed will automatically be completed to this:

resetpassword

Press return. A Reset Password window will open. You’re not going to reset a password.

Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.

Select your username from the menu labeled Select the user account if not already selected.

Under Reset Home Directory Permissions and ACLs, click the Reset button.

Select

 ▹ Restart

from the menu bar.

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Answer 14

Nov 23, 2013 2:42 PM in response to Linc Davis

I'll do this and let you know what happens.

I have all my data on my Time Capsule, CrashPlan and will back up all my data on another external hardrive just in case.

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Answer 15

Nov 23, 2013 5:07 PM in response to Linc Davis

Linc Davis,

Step 1 did not work. I did as instructed, quit Terminal and restarted my computer. Then went back to sign in to iMessage and got the same error message.

I did Step 2, and had to quit since I did not get an option to select Utilities > Terminal. Did get other 4 options but the one you indicated did not show on the screen.

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