Dear Apple and community,
We are experiencing the same problem, but with devastating consequences for our handicapped daughter who is completely dependent on her iPad 2 and the very expensive Augmentative Alternative Communication (AAC) device app Proloquo2go (US$250) to communicate with. Like many special needs apps, Proloquo2go is available only for iOS.
Given the nature of her disability, our daughter is an Apple product user who is unable to read and unable to make a decision as to whether or not to update the iOS. Like small children who are also Apple product users unable to read and make these decisions, our daughter will begin pushing the pop-up menu buttons in an effort to make them go away so that she can access her device. Then the install begins, interrupting her activity, and reboots. She doesn't understand what is happening and gets understandably upset. When it reboots and a new iOS appears with significant user-interface changes, it works differently, looks different, and she can no longer access her apps, including her AAC device app. Then we and her teachers must stop everything we are doing and in that moment figure out a way to problem solve. A significant iOS update can mean having to design a program to re-teach her how to use it, producing countless more moments of frustration. Meanwhile she does not have proper access to her AAC device program when she needs it, rendering her unable to communicate.
This is one thing if a parent, teacher or therapist makes an informed decision to update, plan time and strategies for teaching an individual how to navigate the new iOS. It is wholly another when the user with a disability initiates a forced update, unaware of and unable to plan for the consequences.
Apple has a responsibility to the most vulnerable in our society - children and individuals with disabilities - individuals who are incapable of making an informed decision as to when and where to update an iOS. Apple is proud of the special status the iPad, iPhone and iPod maintains in the special needs, special education, accessibility community - http://www.apple.com/education/special-education/. IPads are used in special education classes across the world, in therapy, in care setting, in homes. Parents invest in Apple products, in expensive special educational and AAC iOS apps, in special mounting systems, amplification systems, switches, eye-gaze tracking switches designed specifically for Apple products. The consequences for this community - the most vulnerable in our society - are great when each individual user is forced by Apple to make a choice - an informed choice - but because of their disability they cannot.
As the parent of an individual with a severe disability who has used an Apple device for years as an AAC device, as well as for educational and leisure purposes, I implore Apple to consider this issue carefully. Our society is one that values freedom of choice highly. But we also value the freedom and right to communicate and make informed choices. If Apple is unaware of the National Joint Committee's Communication Bill of Rights, I strongly suggest that they review this consensus document, which outlines the connection between the right to affect the conditions of one's existence through unimpeded access to communication, including AAC devices, and being offered choices and alternatives one can understand. http://www.asha.org/NJC/bill_of_rights.htm
A toggle button for curtailing automatic system updates would give parents (and teachers and therapists) of children with disabilities the ability to ensure that they do not inadvertently download an update with devastating consequences to their lives and functioning. And at little cost to Apple. Freedom of choice is of high value in our society, and its presence can improve the lives of the most vulnerable. It is my hope that Apple will come its senses on this issue.
Absolute best,
Theresa T.
<Personal Information Edited by Host>