4 Replies Latest reply: Nov 17, 2013 10:25 AM by BDAqua
Perry Sheldrick Level 1 Level 1 (5 points)

This is not the first time this has happened but my apple mail account will not send mail but does receive it, it has been over 24 hours since I've been able to send anything, how do I fix this?

  • BDAqua Level 10 Level 10 (120,935 points)

    Hi Perry, is this a .mac, .me, or .icloud account?

     

    Who is your provider, the part after the @sign?

     

    In Mail's Window Menu, choose Connection Doctor, any red dots for status, if so what is the exact message?

     

    Then click the Show Details button & Check again.

  • BDAqua Level 10 Level 10 (120,935 points)
  • Perry Sheldrick Level 1 Level 1 (5 points)

    I have been  using mail as my email client on my mac pro desktop (Osx10.6 Snow Leopard - Mail4.6)to access and send emails from my @ntlworld.com account for several years. There have been odd incidences in the past where Mail app stop sending and receiving, which I had been able to resolve previously. On Friday night though  I was unable to send mails out but was still receiving them. After attempting to resolve this  for hours on end on Saturday, I eventually contacted Virgin my provider (who were previously NTL in another life). The upshot of this tragedy of an encounter was that they lost ALL the details of my previous emails by reformatting the Mail account after gaining access to my computer - despite  telling them I expressly did not want to lose my data and them giving me feeble assurances that this would not occur - what's worse, is I now believe the problem was actually caused by them making changes to the pop and imap settings at their end, which of course would not comply with the previous ones set in preferences on my computer in my Mail application. I have now been forced to abandon Mail all together which I liked because of its simplicity, and use Thunderbird as a working alternative though I have to say I find it a little over complicated and quite ugly. Another downside to this is that attachments which would previoudly display on emails in the  Mail app are now hidden in thunderbird which I do not like at all.

  • BDAqua Level 10 Level 10 (120,935 points)

    Aw geez Perry, terrible to hear of the outcome & incompetence on the other end.