HT203421: Troubleshooting the Mac App Store

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StevieG1992
Level 1 (1 points)

Q: When I click "Accept" for iMovie, nothing happens

I keep trying to click accept, I'm asked to enter my Apple ID password, which I do, and still nothing happens. I've tried a lot of options but no resolution yet.

iMovie '11, OS X Mavericks (10.9)

Posted on Nov 16, 2013 6:50 AM

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StevieG1992

Q: When I click "Accept" for iMovie, nothing happens

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  • Helpful answers

  • by Dah•veed,

    Dah•veed Dah•veed Nov 16, 2013 9:35 AM in response to StevieG1992
    Level 7 (34,741 points)
    Mac App Store
    Nov 16, 2013 9:35 AM in response to StevieG1992

    Is this on a brand new Mac or is this a Mac that you have had for some time and on which you have used this app in the past?

  • by Linc Davis,

    Linc Davis Linc Davis Nov 16, 2013 12:15 PM in response to StevieG1992
    Level 10 (207,963 points)
    Applications
    Nov 16, 2013 12:15 PM in response to StevieG1992

    Please take each of the following steps that you haven't already tried until the problem is resolved.

    Step 1

    Follow the directions in this support article.

    Step 2

    Associate your Apple ID with your user account. Then sign in to the App Store with the same ID.

     

    Step 3

     

    Triple-click anywhere in the line below on this page to select it:

    /Library/Caches/com.apple.appstore/adoption.plist


    Right-click or control-click the line and select

     

    Services ▹ Reveal

    from the contextual menu.* A folder may open with a file named "adoption.plist" selected. If it does, move the file to the Trash. You may be prompted for your administrator password. Log out, log back in, and test.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combinationcommand-C. In the Finder, select

    Go ▹ Go to Folder...

    from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.

    Step 4

    Contact Mac App Store Customer Service.

  • by abhuerta12,

    abhuerta12 abhuerta12 Jul 12, 2014 9:27 AM in response to Linc Davis
    Level 1 (0 points)
    Jul 12, 2014 9:27 AM in response to Linc Davis

    Hey Linc,

     

    I did your steps and I run into a problem in step 3. My computer prompts me that the folder cannot be found. Furthermore, when I went back to the app store, to see if I could accept the iPhoto and/or iMovie, it now says I need to pay the $14.99 for it, whereas before, it just had an "accept" button. They have both disappeared from my purchases as well. Any tips/advice you can give me to help me resolve this issue?