Find My iPhone Activation Lock in iOS 7 cant contact previous owner what else can i do?

Activation Lock is one way Apple provides outstanding customer service. It makes it impossible for anyone who acquires an iPhone to use it without the permission of the previous owner. If there was any way around Activation Lock it would defeat the purpose of Activation Lock. So your only option is to find the seller. Here are the seller's instructions: http://support.apple.com/kb/HT5661

Disappointed with Apple? Really?

That Activation Lock is to protect Apple's customers. You are not one of their customers. You are the customer of a person who did not properly prepare the phone for sale. It's that person't fault. Be disappointed with them.

If I had a stolen iPhone the first thing I would say is that I bought it legitimately. I accept that you did buy it legitimately, but how would Apple know that you are telling the truth if someone who had a stolen phone would say exactly the same thing?

Then until you can contact him you own a paperweight. Apple will not help you. It isn't their problem.

Well; how would /THEY/ know that you did or didn't. You did not purchase the device from any retailer who is apple authorized and did a hand to hand cash transaction, which is unforunately the same method that thieves use to push their product.

Simply put they have no verfication or paperwork to informt his; it's unforunate on your behalf that you didn't get the device properly set up for a person-to-person sale

Read through this article to find if your device has an activation lock.

http://www.macworld.com/article/2048739/get-to-know-ios-7-activation-lock.html

If this is what you have - the news is bad:

http://www.cultofmac.com/246755/why-ios-7s-activation-lock-is-a-disaster-waiting -to-happen/

you don't know what we are passing through, so do not try to appraise apple.. Good customer service entails that they contact the apple id linked to the device and confirm if it was sold or stolen and help the new owner.. I'm passing through this exact problem and the customer agent i spoke with from apple said they cannot detect the e-mail linked to the serial number... So that means we own scraps instead of devices

I kno' you are angry - But surely you cannot be angry at Apple.. you purchased the item, hopefully getting it cheaper than at an Authorized Apple Dealer...It didn't work...The guy you bought it from probably has a dozen or so in his trunk..just waiting for a gullible mark.. Trade it in for a new iPhone, get the Full Apple Care package & the Apple Customer Experience............ It's well worth it...........

matthewfromrivers wrote:

Good customer service entails that they contact the apple id linked to the device and confirm if it was sold or stolen and help the new owner..

Sorry, but I disagree. It is not the OEM's responsibility to check nor confirm any such thing. it is up to the seller and the buyer, in a private party personal transaction, to ensure that both are satisfied with the terms and conditions of the sale and the item.

You buy a used personal item as is from someone, and it is just that, as is. The responsibility is solely on the two parties making the exchange to ensure that both have gotten what they wanted out of the deal.

No company is going to get involved in any such private party sales or exchanges of items - in the USA at least, it would be a legal minefield for them, if nothing else. Private/personal property sales are just that, private and personal.

matthewfromrivers wrote:

Good customer service entails that they contact the apple id linked to the device and confirm if it was sold or stolen and help the new owner.

As I said to MichalK86, and I will reiterate for you; YOU are not Apple's customer. You are the customer of an unauthorized seller (potentially a crook). Even if Apple could help (and they can't), why would they want to abet a potentially illegal activity? An above-board transaction would have been accompanied by a receipt from someone you could go back to and demand a refund. But you can't do that, can you?

If you wanted Apple customer service, you should not have bought the phone on the street. Apple has no responsibility in such transactions, and they owe you nothing.

bye bye money, hello, hello, can anyone help me -- NO

Stop bleating, after seeing, hearing and reading 1001 excuses/reasons why..

Try calling Ford/GMC/Toyota if a used vehicle breaks down.......Sorry mate, get real...

Once again, YOU are not Apple's customer. You should have bought it from them, instead of some guy who has vanished because his "fiance had a heart attack." If you consider that "rubbish", then compared to the brick you now own, I'd say it's pretty valuable feedback.