How do I prove that I have never once changed my screen on my iPhone 5 since I upgraded in August. I am at my wits end. I work for o2 and I can promise I have never changed the screen. I got this phone in a sealed box and been down 3 times to Apple Store

Strangely I have seen other odd reports of dodgy parts on O2 held stock all denied by O2.....

Funny one of their own employees gets one 😁 apparently

ps Apple do not sell spare parts so a fake one is a fake one or a reused one

Sealed by whom

As I said I have seen other complaints along same lines ,all involved O2 curious if nothing else

If you think Store is wrong try another but .........

As I said I am sure Apple would know a fake screen if they see one AND it is causing problems 😮

Resealing a box is trivially easy.

Your issue would seem to be with O2 rather than with Apple at this point.

Hi,

I know this is an old post but I am having the same issue now, did you ever get a resolution to this problem?

I am experiencing exactly the same thing. I have this iPhone 5 from O2 shop, and after several years of using it (no damage, no repair), the battery had gone completely flat so I took it to an Apple store, Apple then fount out the screen is fake so rejected to change the battery. Took it back to where I bought the phone, O2 shop. They say I must have taken it to a repair shop other than Apple and charging me £185 to fix the screen to change the battery!!!!!! Reparing never happend! I made a complain to the O2 shop, but the manager wasn't present so a staff told me that the manager'd contact me later. But he hasnt. I e-mailed to ComplainReviewService of O2 and waiting for their reply...

If Apple states that the device has had unauthorized service performed, and that did not happen while in your possession, then it must have occurred prior to you taking ownership. Take it back to the point of sale and discuss it with them.

Thanks. Certainly I will. I've been to the shop already after Apple rejected to change the battery. Then later we went to the shop and shop sent it to its repair centre but again rejected so the shop decided to text me to say it'd cost £185 to fix the screen to change the battery. I will again pop into the shop to collect the phone when there will be the manager as it seems staff comminication is poor there (hence no call from the manager despite the staff's told me that he would.)

after the discussion with O2, what they are saying is that it is not their problem that Apple said it has a 3rd party screen, they said that issue I should discuss with Apple. Then they said they are offering £185 for a refurbished phone, same model and update my contract with them...

First of all, all i wanted was my iphone with a new battery. I did not wish to have a refurbished one for a replacement and update my contract with them.

But all they could offer was that... because the warranty has expired already.

Then it made me think, did they sell a refurbished phone (fitted with their screen) done at O2 repair centre to me initially.... Thus Apple refused to change....

This makes more sense than just being refused by Apple due to a 3-rd party component while i have never taken it to any repair centre. Although O2 trying to avoid discussing what i was told by Apple, 3rd party screen, as if that has nothing to do with them, as if it is to do with Apple, "IF" it was them modifying and selling without customer's conscent. Isn't it THEIR issue? The seller didn't mention it has a 3rd party screen when I purchased it and i had been charged monthly payment of a new iphone 5 not modified one. I was happy to pay battery change fee to Apple.

All I could suspect here now is that O2 sold a refurbished phone as new, and doesn't allow Apple to fix it, but encourage the customer to extend the contract and resell the secondhand. Win win situation for O2 but I'm not happy about it. Feel like being trapped.

You can buy a machine that will seal a box for about $100. So sealed box means nothing. Many stores take returns, put them in boxes, and reseal them.