I use my MacBook Pro to service my work with a number of clients. Imagine how dismayed I was this week to tell a client that I could not perform an ordinary mail merge for the client because Apple had removed the capability from its software. The client looked at my like I had just landed from some kind of pre-20th Century culture. No mail merge? "You mean you don't know how to do it?" the client asked. "No, I mean, I cannot do it because the function has been removed from my Apple software," I replied. "No, no, no," the client said. "It's just you don't know how to run your software." "No, I replied, mail merge used to be part of the software and Apple took it away. Thus, I cannot complete your assignment."
This was a most embarrassing moment. I certify to my clients that I have a full suite of office software. But owning iWorks apparently no longer means I have a full suit of office software. I now own software that is every bit as capable as the software on my tablet and smartphone. But on a PC like a MBP, I expect more features -- certainly not the removal of a standard feature.
I love Apple. I love living in the Apple universe. But today, Apple has let me down, in public, with my client eyeing me curiously. I am incredulous.