HT203516: Get help creating an iCloud backup

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leanneab
Level 1 (0 points)

Q: icloud backup problems

Hi there, I have tried to backup my iphone 4s using icloud but it keeps cancelling it, I have tried closing all the apps but it still isn't allowing it, what do I do now?

iPhone 4S, iOS 7.0.4

Posted on Nov 16, 2013 5:07 PM

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leanneab

Q: icloud backup problems

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  • by AnaMusic,

    AnaMusic AnaMusic Nov 16, 2013 5:09 PM in response to leanneab
    Level 9 (57,234 points)
    Nov 16, 2013 5:09 PM in response to leanneab

    leanneab wrote:

     

    Hi there, I have tried to backup my iphone 4s using icloud but it keeps cancelling it,

     

    Did the Support Article you posted from not help you...?

  • by leanneab,

    leanneab leanneab Nov 16, 2013 5:15 PM in response to leanneab
    Level 1 (0 points)
    Nov 16, 2013 5:15 PM in response to leanneab

    Hi AnaMusic, no unfortunately it didn't, I have tried everything from the troubleshooting guides but nothing seems to work

  • by AnaMusic,

    AnaMusic AnaMusic Nov 16, 2013 5:17 PM in response to leanneab
    Level 9 (57,234 points)
    Nov 16, 2013 5:17 PM in response to leanneab

    leanneab wrote:

     

    ... I have tried everything from the troubleshooting guides but nothing seems to work

     

    Try This...

     

    Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...

     

    Reset  ( No Data will be Lost )

     

    Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...

     

    Wait for the Apple logo to Appear...

     

    Usually takes about 15 - 20 Seconds... ( But can take Longer...)

     

    Release the Buttons...

     

    If no joy... Then perhaps a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is required...

     

    Be sure to make an appointment first...

  • by pvonk,

    pvonk pvonk Nov 16, 2013 5:19 PM in response to leanneab
    Level 6 (13,739 points)
    Nov 16, 2013 5:19 PM in response to leanneab

    If you get the error "Backup not successful" and you've tried deleting the last backup and trying to back up manually without luck, try the following test:   Go to...

     

    Settings>iCloud>Storage & Backup>manage Storage, tap your device name in the Backups section, then look under Backup options.  Turn off all apps from backup and then do a manual backup.  If that doesn't work, then this post will not help.  If the backup works, then go back to the app list and turn some on and try another backup.  If successful, keep repeating these steps.  If it fails at some point, then try to zero in on the one app that seems to make the backup fail.  (I had this problem and found one app failing, probably due to a corrupt data file.)

     

    This process will take time, but if a backup works with no app data being used but clearly fails with the original settings, then somewhere in the mix of apps is a "bad" one.