7 Replies Latest reply: Jan 19, 2015 10:52 AM by kopiluwak Branched to a new discussion.
Dragutin-NJ Level 1 Level 1

I purchased an audiobook and a few days later an upgrade to IOS7 became available.  After installing the update the audiobook disappeared.  Going back to the iTunes store I only have the option to purchase. I did purchase again, but I was thinking the system can figure out that I already purchased the audiobook and will treat it as a redownload.  Turns out I did get the bill.  I opened a case and got a refund. My audiobook remains a mistery, just cannot get it or find it, if it's already on my iPhone.  When I check it from my authorized Mac it also asks me to purchase.

I am doing something wrong, I just don't know what...help!

iPhone 5, iOS 7.0.3
  • roaminggnome Level 10 Level 10

    You cannot redownload audiobooks.


    It is your responsibility to back up your content.


    Did you fail to import all itunes purchases to your computer before updating?

  • Dragutin-NJ Level 1 Level 1

    Thenks for the answer.

    I use iCloud for backup,I do not regularly backup to computer, but I think I did a backup on the computer before update, all content I purchased came back except for the audiobooks. It apears that the iTunes backup did not backup. Is there anything that I did wrong restoring?  I can restore again from the same backup, that is currently on the computer.

    Also, when I requested the refund for already purchased content I was told I should have seen DOWNLOAD not PURCHASE in iTunes.

    Where would there be a warning saying that there is only one time download for audiobooks?

    Thanks again for taking your time.

  • roaminggnome Level 10 Level 10

    "I use iCloud for backup,"


    Audiobook industry does not allow redownload, so icloud does not back them up.



    Here’s what iCloud backs up:

    • Purchased history for music, movies, TV shows, apps, and booksYour iCloud backup includes information about the content you have purchased, but not the purchased content itself. When you restore from an iCloud backup, your purchased content is automatically downloaded from the iTunes Store, App Store, or iBooks Store. Automatic downloading is based on iTunes in the Cloud availability by country, and previous purchases may be unavailable if they have been refunded or are no longer available in the store.
    • Photos and videos in your Camera Roll
    • Device settings
    • App data
    • Home screen and app organization
    • iMessage, text (SMS), and MMS messages
    • Ringtones
    • Visual Voicemail"





    "Where would there be a warning saying that there is only one time download for audiobooks?"


    historically, ALL content was one time download.  Over the last year some content has been made available for redownload.  Nothing has changed with audiobooks.  They are still one time only.


    Using icloud as your sole back up is not a good idea.  There is no guarantee that any of your purchases will be available for redownload ( for example if the song/movie, etc ic no longer carried by itunes).


    You should always maintain your own backup copy.


    You can try

  • Dragutin-NJ Level 1 Level 1

    This has been a good learning experience, a good backup is essential for everything, not only my issue.

    The APPLE support team vas very helpfull, I sent an email, went to bed, and in the morning my download was waiting for me.  I downloaded and I can play it now.

    Your answers are great and got me on the right track.

    Thank you for your time.

  • dexxjones Level 1 Level 1

    i download and redownload everything i buy on audible. different industry? or beter user experience? i agree with the poster above. the good lesson learned is dont buy anymore itunes audio books. I learned the same lesson with video years ago. 300+ tv seasons from amazon later, itunes still hasnt much improved their video experience. so far, itunes is only best for music (11000+ songs and counting) trolls refrain from shaming me about my media habits.

  • ZacksCrew82nd Level 1 Level 1

    When ever I have had to do a OS update I have always had to take books and music off my phone to be able to get the download. And I have always recovered my Audiobooks on the cloud. This latest OSI7 upgrade will not let me get them back. Sorry but if Itunes isnt not smart enough to verify my devices and that I am not selling my downloaded material to the Russian Mob I have a problem. My audiobooks got me through a record setting winter here in Detroit plowing snow. Please resolve this and return my books. Mostly Biography"s. Not to mention the one Audibook that did not get bounced it would not allow me to acces it until i hooked it up directly with my computer. So much for the terms Idiot Proof and Plug and Play.

  • kopiluwak Level 1 Level 1

    I too had this problem. My wife download of a book from iTunes and the download failed halfway through. No way to re-download without contacting support and jumping through hoops and then maybe they will let you re-download. Not sure where the industry standard claim  to not allow books to be re-downloaded came from. Audible.com lets me re-download as many times as I want. I think it is a ploy. I will only use amazon and audible now to avoid the hassle.