HT203768: Get help finding missing information in iCloud after restoring an iOS device

Learn about Get help finding missing information in iCloud after restoring an iOS device
louielennie

Q: Help ! We are devastated - lost baby pictures.

My wife was updating her Iphone 5S with the latest version of ios7 when the phone froze.

There was snothing we could do to restart the phone - a message demaning the phone be connected to "itunes."

The phone was unusable.

 

We did that and were informed that the phone would be "restored to factory settings." Now we had all our pictures

backed up on icloud - and had purchased extra space.

 

- We restored, but only some (recent ) pictures appear on the photoroll. When checking "manage storag" in the icloud setting submenu,

there is eveidence that the extra space "is still in use," presumably from the rest of the pictures."

 

What can we do?

 

Thank you for your help.

 

Despondent

iPhone 5, iOS 7.0.3

Posted on Nov 16, 2013 9:42 PM