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[!!!HELP!!!] Error 3014 while updating iPhone 5 or iPhone 4s or iPad 2 or iPad 4

Hello Pals,


I am getting error 3014 when I try to update any of my iOS devices. It is consistent with all the updates ios 7.0, 7.0.3. I then ended up updating the device over air! So now I am here set for a goal to fix the iTunes to properly update my devices to 7.0.4. I have removed and did a clean install of iTunes that did not solve the problem. I then disabled all the security software including firewall, that had no effect on it. The security software that I have on my Windows 7 x64 Ultimate are


1. Microsoft Security Essentials

2. COMODO firewall


My hosts file is clean I have no entries that would re-direct.


FYI. None of my devices were EVER jailbroken!


Appreciate some help. This is really annoying.


Thank You,

NB


Here is the log file for the update attempt on my iPhone 5.


[05:37:47.0090] amai: _AMAuthInstallBundleCreateServerRequestDictionary: withApTicket is True

[05:37:47.0091] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreLogo" Digest = "<CFData 104525E0 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"

[05:37:47.0091] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreDeviceTree" Digest = "<CFData 06F9C1C8 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"

[05:37:47.0092] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreKernelCache" Digest = "<CFData 10452358 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"

[05:37:47.0093] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreRamDisk" Digest = "<CFData 104523E8 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"

[05:37:47.0093] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBEC" Digest = "<CFData 10452280 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"

[05:37:47.0094] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBSS" Digest = "<CFData 10452430 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"

[05:37:47.0094] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "KernelCache" Digest = "<CFData 104522C8 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"

[05:37:47.0095] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryLow1" Digest = "<CFData 06F9C378 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"

[05:37:47.0095] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryLow0" Digest = "<CFData 06F9C408 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"

[05:37:47.0096] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "LLB" Digest = "<CFData 06F9C3C0 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"

[05:37:47.0096] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBoot" Digest = "<CFData 06F9C450 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"

[05:37:47.0097] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "DeviceTree" Digest = "<CFData 06F9C4E0 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"

[05:37:47.0097] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryCharging1" Digest = "<CFData 06F9C498 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"

[05:37:47.0098] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "AppleLogo" Digest = "<CFData 10656438 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"

[05:37:47.0098] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryPlugin" Digest = "<CFData 10656480 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"

[05:37:47.0099] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryFull" Digest = "<CFData 106564C8 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"

[05:37:47.0099] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryCharging0" Digest = "<CFData 10656510 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"

[05:37:47.0100] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RecoveryMode" Digest = "<CFData 10656558 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"

[05:37:47.0100] amai: AMAuthInstallBasebandApplyTssOverrides: failed to create CFDictionary from Options.plist

[05:37:47.0101] amai: _AMAuthInstallBundleCreateServerRequestDictionary: using UniqueBuildID <CFData 104E50A0 [72D98078]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}

[05:37:47.0102] amai: AMAuthInstallRequestSendSync: SSO function returned NULL, SSO disabled.

[05:37:47.0102] amai: AMAuthInstallDebugWriteObject: debug object written: E:\Temp\PerE795.tmp\amai\debug\tss-request.plist

[05:37:47.0322] amai: tss_submit_job: HttpEndRequest failed=12031

[05:37:47.0323] amai: AMAuthInstallRequestSendSync: failed tss submission: Internal error

[05:37:47.0324] amai: AMAuthInstallApCreatePersonalizedResponse: server request error: Internal error

[05:37:47.0325] amai: AMAuthInstallBundlePersonalizePartial: failed to create ap ticket

[05:37:47.0325] failed to personalize the restore bundle: Internal error

[05:37:47.0326] AMRAuthInstallDeletePersonalizedBundle

[05:37:47.0339] Restore completed, status:3014

[05:37:47.0339] Failure Description:

[05:37:47.0339] Depth:0 Error:Personalization failed

[05:37:47.0339] Depth:1 Error:Personalization failed

iPhone 5, iOS 7.0.3

Posted on Nov 16, 2013 10:29 PM

Reply
6 replies

Nov 25, 2015 11:24 AM in response to NewsBuddy

Hi!


I'm having this same issue with my iphone 4S...it was working fine before updating, but now I get that same error 3014 message.

I changed out the battery after none of the other fixes I found online were helping...(tried all the restore options and different computers, etc)..then I found your posts.


Yay, and congrats on figuring it out!! Can you please help a layperson like me understand the steps you took??

Specifically: "I solved this problem by removing all old data from "%APPDATA%\Apple Computers"


How did you do that? I don't know coding, but can follow instructions.


Thanks so much - I appreciate your time and any help you can offer... 🙂

[!!!HELP!!!] Error 3014 while updating iPhone 5 or iPhone 4s or iPad 2 or iPad 4

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