Monavvari
Level 1 (0 points)

Q: Macbook pro 2010 keeps crashing

hi,

it has been a good 2 weeks that my macbook pro 2010 13in keeps crashing. It can happen during games or even during light browsing. When it does occur i can hear the sound being looped in the backround. Ive brought it in to apple twice already and they cant seem to reproduce the problem. The temperature doesnt seem to be an issue because even light browsing 50C it crashes. I have to do a hard reset to get it working and sometimes it doesnt recognize my drive or the apple logo boots and after some time it has an O (nothing can load, kinda like no smoking signs with the barred cigarette). Occasionally it also has wifi problems, it disconects and does not reconnect unless i hard reset. All these problems also occur on the windows partition (same circumstances). Please i need some help because i have work and i cannot trust an unstable computer to do work on. (im also running on 10.9) crashes only started after i updated but only on the windows side first.

MacBook Pro, Mac OS X (10.6.8)

Posted on Nov 17, 2013 9:51 AM

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Q: Macbook pro 2010 keeps crashing

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  • by sanjampet,

    sanjampet sanjampet Nov 17, 2013 10:41 AM in response to Monavvari
    Level 5 (7,874 points)
    Nov 17, 2013 10:41 AM in response to Monavvari

    Try bringing back to the Genius bat, go early and run the machine up tp temp so that it will go into the failure mode at the store.

     

    It may e a logic board, or drive that is failing, but does no do it till it is warmed up. I had an issue similar to this some time back, and it would not do it till it had been running for a while, so I went in early and ran it till it went into failure, they ten were able to disgnose and repair it.

     

    Good Luck

  • by Monavvari,

    Monavvari Monavvari Nov 17, 2013 1:24 PM in response to sanjampet
    Level 1 (0 points)
    Nov 17, 2013 1:24 PM in response to sanjampet

    I've been to the bar twice already and both times failed to provide a failure or a reason. When i gave it in the second time they stress tested it to find any errors and it ran perfectly.. interesting enough, i ran prime95 after getting it back and it ran normally even passing 96C(temp) no problem. I tested again at home and it crashed again while running the exact same tests on prime95. this is getting really fustrating because i cannot seem to get it to crash on command.

  • by bluedrums,

    bluedrums bluedrums Nov 17, 2013 2:39 PM in response to sanjampet
    Level 1 (0 points)
    Nov 17, 2013 2:39 PM in response to sanjampet

    The cause is Mavericks (OS X 10.9).  I, too, have a 2010 Macbook Pro and it hangs consistently on sleep.  Even after shutting the machine off as a result of the crash, when I start the machine again, it will hang for no apparent reason and I have to power off my machine several times before it becomes usable again.  This is a pretty bad bug that they shipped Mavericks with (sleep hangs the machine on older macbook pro's).  It's a known issue across the web and on the support forums.  Praying that the 10.9.1 update will include a fix.  It really ***** and it causing hours of wasted time for me right now.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Nov 17, 2013 3:39 PM in response to Monavvari
    Level 9 (52,793 points)
    Mac OS X
    Nov 17, 2013 3:39 PM in response to Monavvari

    Here is some relevant information.  Next time you have a kernel panic, post it for inspection.  Then perhaps the issue may be identified that is causing your problems;

     

    http://support.apple.com/kb/TS3742

     

    http://support.apple.com/kb/ht2546

     

    Ciao.

  • by Monavvari,

    Monavvari Monavvari Nov 17, 2013 5:34 PM in response to OGELTHORPE
    Level 1 (0 points)
    Nov 17, 2013 5:34 PM in response to OGELTHORPE

    Anonymous UUID:       348BD448-8577-0AE8-0BA8-6C14CFDC0112

     

     

    Sun Nov 17 20:17:49 2013

    Machine-check capabilities 0x0000000000000806:

    family: 6 model: 23 stepping: 10 microcode: 2571

    Intel(R) Core(TM)2 Duo CPU     P8600  @ 2.40GHz

    6 error-reporting banks

    threshold-based error status present

    Processor 0: machine-check status 0x0000000000000004:

    machine-check in progress

    MCA error-reporting registers:

    IA32_MC0_STATUS(0x401): 0xf200084000000800 valid

      MCA error code:            0x0800

      Model specific error code: 0x0000

      Other information:         0x00000840

      Threshold-based status:    Undefined

      Status bits:

       Processor context corrupt

       Error enabled

       Uncorrected error

       Error overflow

    IA32_MC1_STATUS(0x405): 0x0000000000000000 invalid

    IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid

    IA32_MC3_STATUS(0x40d): 0x0020000000000000 invalid

    IA32_MC4_STATUS(0x411): 0x0000000000000011 invalid

    IA32_MC5_STATUS(0x415): 0xf2002610340c0400 valid

      MCA error code:            0x0400

      Model specific error code: 0x340c

      Other information:         0x00002610

      Threshold-based status:    Undefined

      Status bits:

       Processor context corrupt

       Error enabled

       Uncorrected error

       Error overflow

    Processor 1: machine-check status 0x0000000000000004:

    machine-check in progress

    MCA error-reporting registers:

    IA32_MC0_STATUS(0x401): 0xf200084000000800 valid

      MCA error code:            0x0800

      Model specific error code: 0x0000

      Other information:         0x00000840

      Threshold-based status:    Undefined

      Status bits:

       Processor context corrupt

       Error enabled

       Uncorrected error

       Error overflow

    IA32_MC1_STATUS(0x405): 0x0000000000000000 invalid

    IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid

    IA32_MC3_STATUS(0x40d): 0x0020000000000000 invalid

    IA32_MC4_STATUS(0x411): 0x0000000000000011 invalid

    IA32_MC5_STATUS(0x415): 0xf200261010040400 valid

      MCA error code:            0x0400

      Model specific error code: 0x1004

      Other information:         0x00002610

      Threshold-based status:    Undefined

      Status bits:

       Processor context corrupt

       Error enabled

       Uncorrected error

       Error overflow

    panic(cpu 1 caller 0xffffff801c2dca29): "Machine Check at 0xffffff7f9d99718d, registers:\n" "CR0: 0x000000008001003b, CR2: 0x0000000114a5b000, CR3: 0x000000001efc5000, CR4: 0x0000000000000660\n" "RAX: 0xffffff8094f5e000, RBX: 0xffffff8027a5b000, RCX: 0x0000000000000404, RDX: 0xffffff801c8cb540\n" "RSP: 0xffffff809562be30, RBP: 0xffffff809562bea0, RSI: 0x00000000000f4241, RDI: 0xffffff8027a5b000\n" "R8:  0xffffff8027c22f10, R9:  0xffffff801c8cb540, R10: 0xffffff809562be20, R11: 0xffffff801c889ce8\n" "R12: 0x0000000000000000, R13: 0xffffff801c902750, R14: 0x0000000000000000, R15: 0xffffff8027763800\n" "RFL: 0x0000000000010202, RIP: 0xffffff7f9d99718d, CS:  0x0000000000000008, SS:  0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/SourceCache/xnu/xnu-2422.1.72/osfmk/i386/trap_native.c:1 68

    Backtrace (CPU 1), Frame : Return Address

    0xffffff8088e2de80 : 0xffffff801c222f69

    0xffffff8088e2df00 : 0xffffff801c2dca29

    0xffffff8088e2e060 : 0xffffff801c2f3eaf

    0xffffff809562bea0 : 0xffffff7f9d98138d

    0xffffff809562bec0 : 0xffffff801c6b05fb

    0xffffff809562bf20 : 0xffffff801c24a15a

    0xffffff809562bfb0 : 0xffffff801c2d6aa7

          Kernel Extensions in backtrace:

             com.apple.driver.AirPort.Brcm4331(700.20.22)[B727A6D2-2CA2-3920-9F37-4CAF271A8C D8]@0xffffff7f9d951000->0xffffff7f9db44fff

                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f9c8ba000

                dependency: com.apple.iokit.IO80211Family(600.34)[5B1818BB-0831-3BD1-B7E2-3D9BD0FD3818]@0xf fffff7f9d8d1000

                dependency: com.apple.iokit.IONetworkingFamily(3.2)[1EAD69CB-6AB4-387F-94C4-8FAAFF28354C]@0 xffffff7f9d2e2000

     

     

    BSD process name corresponding to current thread: kernel_task

     

     

    Mac OS version:

    13A603

     

     

    Kernel version:

    Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

    Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

    Kernel slide:     0x000000001c000000

    Kernel text base: 0xffffff801c200000

    System model name: MacBookPro7,1 (Mac-F222BEC8)

     

     

    System uptime in nanoseconds: 362700615202

    last loaded kext at 269393914634: com.apple.filesystems.msdosfs          1.9 (addr 0xffffff7f9e59b000, size 65536)

    last unloaded kext at 330510517265: com.apple.filesystems.msdosfs          1.9 (addr 0xffffff7f9e59b000, size 57344)

    loaded kexts:

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.driver.AudioAUUC          1.60

    com.apple.driver.AGPM          100.14.11

    com.apple.filesystems.autofs          3.0

    com.apple.iokit.IOBluetoothSerialManager          4.2.0f6

    com.apple.driver.AppleMikeyHIDDriver          124

    com.apple.driver.AppleHDA          2.5.2fc2

    com.apple.driver.AppleUpstreamUserClient          3.5.13

    com.apple.GeForceTesla          8.1.8

    com.apple.driver.AppleMikeyDriver          2.5.2fc2

    com.apple.driver.AppleSMCLMU          2.0.4d1

    com.apple.driver.AppleBacklight          170.3.5

    com.apple.driver.AppleMCCSControl          1.1.12

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.AppleHWAccess          1

    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

    com.apple.driver.AppleLPC          1.7.0

    com.apple.driver.SMCMotionSensor          3.0.4d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          35

    com.apple.driver.AppleUSBTCButtons          240.2

    com.apple.driver.AppleUSBTCKeyboard          240.2

    com.apple.driver.AppleUSBCardReader          3.3.5

    com.apple.iokit.SCSITaskUserClient          3.6.0

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.4.0

    com.apple.iokit.AppleBCM5701Ethernet          3.6.9b9

    com.apple.driver.AirPort.Brcm4331          700.20.22

    com.apple.driver.AppleUSBHub          650.4.4

    com.apple.driver.AppleAHCIPort          2.9.5

    com.apple.driver.AppleSmartBatteryManager          161.0.0

    com.apple.driver.AppleUSBEHCI          650.4.1

    com.apple.driver.AppleUSBOHCI          650.4.1

    com.apple.driver.AppleRTC          2.0

    com.apple.driver.AppleHPET          1.8

    com.apple.driver.AppleACPIButtons          2.0

    com.apple.driver.AppleSMBIOS          2.0

    com.apple.driver.AppleACPIEC          2.0

    com.apple.driver.AppleAPIC          1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0

    com.apple.nke.applicationfirewall          153

    com.apple.security.quarantine          3

    com.apple.driver.AppleIntelCPUPowerManagement          216.0.0

    com.apple.AppleGraphicsDeviceControl          3.4.12

    com.apple.kext.triggers          1.0

    com.apple.iokit.IOSerialFamily          10.0.7

    com.apple.driver.DspFuncLib          2.5.2fc2

    com.apple.vecLib.kext          1.0.0

    com.apple.iokit.IOAudioFamily          1.9.4fc11

    com.apple.kext.OSvKernDSPLib          1.14

    com.apple.nvidia.classic.NVDANV50HalTesla          8.1.8

    com.apple.nvidia.classic.NVDAResmanTesla          8.1.8

    com.apple.driver.AppleHDAController          2.5.2fc2

    com.apple.iokit.IOHDAFamily          2.5.2fc2

    com.apple.driver.AppleBacklightExpert          1.0.4

    com.apple.driver.AppleSMBusController          1.0.11d1

    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6

    com.apple.iokit.IOSurface          91

    com.apple.iokit.IOBluetoothFamily          4.2.0f6

    com.apple.driver.IOPlatformPluginLegacy          1.0.0

    com.apple.driver.AppleSMBusPCI          1.0.12d1

    com.apple.driver.IOPlatformPluginFamily          5.5.1d27

    com.apple.iokit.IONDRVSupport          2.3.6

    com.apple.iokit.IOGraphicsFamily          2.3.6

    com.apple.driver.AppleSMC          3.1.6d1

    com.apple.driver.AppleUSBMultitouch          240.6

    com.apple.iokit.IOUSBHIDDriver          650.4.4

    com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.0

    com.apple.iokit.IOUSBMassStorageClass          3.6.0

    com.apple.driver.AppleUSBMergeNub          650.4.0

    com.apple.driver.AppleUSBComposite          650.4.0

    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.6.0

    com.apple.iokit.IOBDStorageFamily          1.7

    com.apple.iokit.IODVDStorageFamily          1.7.1

    com.apple.iokit.IOCDStorageFamily          1.7.1

    com.apple.iokit.IOAHCISerialATAPI          2.6.0

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0

    com.apple.iokit.IOEthernetAVBController          1.0.3b3

    com.apple.driver.mDNSOffloadUserClient          1.0.1b4

    com.apple.iokit.IO80211Family          600.34

    com.apple.iokit.IONetworkingFamily          3.2

    com.apple.iokit.IOUSBUserClient          650.4.4

    com.apple.iokit.IOAHCIFamily          2.6.0

    com.apple.iokit.IOUSBFamily          650.4.4

    com.apple.driver.NVSMU          2.2.9

    com.apple.driver.AppleEFINVRAM          2.0

    com.apple.driver.AppleEFIRuntime          2.0

    com.apple.iokit.IOHIDFamily          2.0.0

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          278.10

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.AppleKeyStore          2

    com.apple.driver.DiskImages          371.1

    com.apple.iokit.IOStorageFamily          1.9

    com.apple.iokit.IOReportFamily          21

    com.apple.driver.AppleFDEKeyStore          28.30

    com.apple.driver.AppleACPIPlatform          2.0

    com.apple.iokit.IOPCIFamily          2.8

    com.apple.iokit.IOACPIFamily          1.4

    com.apple.kec.pthread          1

    com.apple.kec.corecrypto          1.0

     

    ( this was the last panic on the list but i only saw 3 files. ive crashed a lot more thant that. is there anything else i should be posting?) thanks again

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Nov 18, 2013 3:26 AM in response to Monavvari
    Level 9 (52,793 points)
    Mac OS X
    Nov 18, 2013 3:26 AM in response to Monavvari

    I cannot spot any problems in the kernel panic report but I will try to get some assistance from more knowledgable persons who are better at this than I.

     

    Use your original installation disk or boot into the recovery partition and open Disk Utility>First Aid.  Run Verify and Repair.

     

    Run an Apple Hardware Test:

     

    http://support.apple.com/kb/ht1509

     

    Please report the results.

     

    Ciao.

  • by Monavvari,

    Monavvari Monavvari Nov 18, 2013 5:04 AM in response to OGELTHORPE
    Level 1 (0 points)
    Nov 18, 2013 5:04 AM in response to OGELTHORPE

    I've been to the genius bar twice and both times they verified my hardware everything is working like it should be and I even ran prime95 to see if it would crash and it didn't. Normally it crashes at home with prime95. Could it be my internet? Plus it shouldn't be a software problem because it crashs both on windows and osx. I've clean wiped myself and the people at the genius bar removed the os from my disk. My computer seems to only crash at home so best guess is internet

  • by sanjampet,

    sanjampet sanjampet Nov 18, 2013 5:35 AM in response to Monavvari
    Level 5 (7,874 points)
    Nov 18, 2013 5:35 AM in response to Monavvari

    Or power? Or preipherals? That's all that's left

  • by andyBall_uk,

    andyBall_uk andyBall_uk Nov 18, 2013 6:17 AM in response to Monavvari
    Level 7 (20,495 points)
    Nov 18, 2013 6:17 AM in response to Monavvari

    Looks likely to be a hardware fault, to me - assuming that you erased/installed.

    The memory's been removed/cleaned/re-seated ?.

     

    Follow OGELTHORPE's suggestion to run the AHT yourself, use it in extended mode.

  • by WZZZ,

    WZZZ WZZZ Nov 18, 2013 6:36 AM in response to Monavvari
    Level 6 (13,112 points)
    Mac OS X
    Nov 18, 2013 6:36 AM in response to Monavvari

    The Apple Hardware Test is an extremely unreliable diagnostic. Getting an all clear is almost worthless. Bring it back in to Apple and have them run the full ASD, Apple Service Diagnostic. And if they say they already did, then have them run it again, or as many times as necessary to detect a hardware fault, since it might not pick up an error on the first run through.

  • by andyBall_uk,

    andyBall_uk andyBall_uk Nov 18, 2013 7:25 AM in response to WZZZ
    Level 7 (20,495 points)
    Nov 18, 2013 7:25 AM in response to WZZZ

    >>. Getting an all clear is almost worthless

     

    and getting a failure message is very helpful indeed.

  • by MrHoffman,

    MrHoffman MrHoffman Nov 18, 2013 7:45 AM in response to Monavvari
    Level 6 (15,637 points)
    Mac OS X
    Nov 18, 2013 7:45 AM in response to Monavvari

    That's very likely a hardware-level error.  The usual suspects there can be the processor and memory and mainboard, or — as indicated in that backtrace — potentially the WiFi-related hardware or firmware, if that WiFi device is consistently in the crashes.  

     

    The Genius Bar is going to be involved here, and definitely bring along copies of the crashes. 

     

    As a possible workaround or a diagnostic based on the crash and the reported symptoms, see if a wired network connection is more reliable.  I'd also look at test-swapping the WiFi router (cheap, easy, and doesn't involve opening the case), then (if I were doing self-maintenance) the WiFi adapter, and then the memory DIMMs.  This based on what's shown in that crash.  Then probably the mainboard. 

     

    This presumes you and the folks at the Genius Bar have already checked and cleared the usual suspects, and which appears to be the case based on your description.

  • by WZZZ,

    WZZZ WZZZ Nov 18, 2013 8:46 AM in response to andyBall_uk
    Level 6 (13,112 points)
    Mac OS X
    Nov 18, 2013 8:46 AM in response to andyBall_uk

    andyBall_uk wrote:

     

    >>. Getting an all clear is almost worthless

     

    and getting a failure message is very helpful indeed.

    True, only meant to say that returning no errors in AHT doesn't give it a clean bill of health. AHT will have an almost impossible time picking up a random error. ASD probably the same, but much better at the job than AHT.

  • by Monavvari,

    Monavvari Monavvari Nov 18, 2013 12:44 PM in response to WZZZ
    Level 1 (0 points)
    Nov 18, 2013 12:44 PM in response to WZZZ

    They ran a 2 day test on my computer already i think they tried many times but i couldnt seem to get it to crash when i was there either i ran the same program at home with the same settings and it crashed im going to try ethernet and also a usb wifi card lets hope this fixes things because i think beyond this ive tried all the other possible tests ive ran extra 3rd party tests to verify apples work and everything passed. I can only think it is something at home that is causing this and the only left would be wifi unless power is a problem.

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