Why did the latest Apple TV cause my HBO and Netflix to stop streaming?

I'm having this problem too, but just with Netflix. It seems specific to Netflix on the apple TV. I even was able to stream an HD movie in full quality on my computer the same time a movie was running on the apple tv, but was looking like crap. Netflix customer support has been no help. I don't know who is responsible for the Netflix app? Apple or netflix?

I have a similar problem. After running the update on appleTV, Netflix suddenly started spinning most of the time. I was able to open the main screen and the screen for what I wanted to watch, but then it wouldn't play. I ended up using airplay to watch from my iPad, so it could not have been my internet connection. The problem can not be from the Netflix end because Netflix played fine on other devices. Things worked great on everything but the apple tv.

I don't think that it is just the Netflix app. AppleTV seemed to even have trouble pulling up iTunes movie.

I am also having this problem. In addition to Netflix, DisneyJr and Hulu are also buffering every 5-10 seconds. It is getting rather annoying to be watching something and have it pause... play... pause.... play and it never catches up.. it continuously does it throughout whatever you are watching to the very end!! It was working perfectly fine before the update!! As you all stated its not the internet connection.. my computer and roku boxes are working just fine!! 😢 Just when I was starting to enjoy the apple tv now i feel i need to move my roku box into the living room! Please fix it or let me know what to do ASAP!!

As of right now, I have resorted to using the netflix app on my iPad to stream via airplay to my tv. Oddly enough, that works (in full hd). But I have no idea what to do about the Apple TV.

Me too, came looking for an answer - nothing yet anyone?

I've noticed some improvement in the netflix app. It does eventually get back to HD quality, though it often takes a few minutes at the beginning of the movie of it being quite blurry and obvious low quality before it kicks back up. I am not getting "super HD" quality anymore though. That is for sure.

It wasn't an issue before for me. But now hbo go has been dropping in quality as well.

This is a real problem. But I've not heard of any real solutions.

Netflix App stopped working on my 2 TVs hooked up in 2 different homes running on 2 different Apple TVs and 2 different Internet providers pointing obviously to problem with Netflix App on apple TV ( all others inc Hulu, Vimeo etc running fine) " Netflix is not available error message" ATV-iu31

Netflix says Apple is . getting error message ATV-iu31 when I try to open Netflix on 2 different homes iTVs

same here...Netflix app error on iTV : ATV-iu31 impossible to use Netflix on iTv whereas everything else works fine

The low quality Netlflix streaming is a problem a large amount of AppleTV users are having right now - maybe everyone who's updated to the latest software - who knows.

Everybody has to complain (in a friendly way!) to Apple and Neflix. Call their tech support hotlines, submit a bug report for the Apple TV through Apple's feedback page. A lot of people with this problem will not complain, because they either are not tech savvy or think this is somehow normal and will fix itself over time.

Everyone who's curious enough to read this thread - please do contact both companies. Many users already have. The more complaints they are getting the more seriously they're going to take this obvious bug.

Likewise, our Apple TV started having "loading like" issues after updating it December 1 2013. Does the Apple people actually read these posts? How does one actually report problems to Apple or Netflix?

NorthAmericanApple wrote:

Likewise, our Apple TV started having "loading like" issues after updating it December 1 2013. Does the Apple people actually read these posts? How does one actually report problems to Apple or Netflix?

Netflix: https://contactus.netflix.com/Help - they have live chat and phone support

Apple: http://support.apple.com/kb/HE57 - if your device is still under warranty

or send a bug report to Apple: http://www.apple.com/feedback/appletv.html

Go into your Router settings and chance whats called the MTU size to 1480.

My netflix worked like crap over ethernet for both my Apple TV and Roku.

It;s blazing fast now.

Also told a mate about this who could watch netflix but says it's even faster now.

cheers

tom

same problem....It is not MTU or internet. PS4, and PS3 netflix apps work fine. blazingly fast in fact. Apple netflix app is unusable. used to work before last update.