HT202157: About Apple TV (2nd and 3rd generation) software updates

Learn about About Apple TV (2nd and 3rd generation) software updates
jollyharbour
Level 1 (0 points)

Q: freezing during update

apple tv freezing during update

Apple TV

Posted on Nov 17, 2013 1:51 PM

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jollyharbour

Q: freezing during update

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Nov 17, 2013 1:54 PM in response to jollyharbour
    Level 10 (104,506 points)
    Apple TV
    Nov 17, 2013 1:54 PM in response to jollyharbour

    Welcome to the Apple Community.


    If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:


        1.    Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)

        2.    Connect the micro USB cable to the Apple TV and to your computer.

        3.    Reconnect the power cable (only for Apple TV 3)

        4.    Open iTunes.

        5.    Select your Apple TV in the Devices list, and then click Restore.


    (You may already have a micro USB cable if you have a camera or other digital device)